Azad Shaibani; Masoud Keimasi; Rosa Hendijani; Mohammadsaleh Torkestani
Abstract
Nowadays Due to the increasing advances in technology in the banking industry and changes in the expectations of bank customers, especially the desire to eliminate unnecessary face-to-face Services and the need to receive 24-hour banking services, virtual portals, especially Internet banking websites ...
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Nowadays Due to the increasing advances in technology in the banking industry and changes in the expectations of bank customers, especially the desire to eliminate unnecessary face-to-face Services and the need to receive 24-hour banking services, virtual portals, especially Internet banking websites have been welcomed. According to many experts success of websites is closely related to their degree of usability, so ease of use can act as a powerful leverage to attract customers to a bank that has a more usable website. In this study, after a comprehensive review of the literature, interviews with 41 experts in this field and then by a qualitative method of theme analysis, a comprehensive model of internet banking website was presented. In this model, usability is affected by two groups of external dimensions and internal dimensions, which in case of compatibility with users' expectations, the website is evaluated as usable and as a result, user satisfaction is achieved. Due to the wide range of customers of commercial banks, in addition to traditional segmentation, it is recommended that intelligent segmentation of target users done to improve the usability of Internet banking websites.
Mahboobeh Golestanizadeh; Badri Shahtalebi
Abstract
The aim of this study is to evaluate the quality of IT services based on the ISO / IEC 9126 Model. This is a descriptive survey conducted in 2016. The statistical population of this research includes the employees of Medical Sciences-Health Network in Isfahan and the sample size was 151. To collect ...
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The aim of this study is to evaluate the quality of IT services based on the ISO / IEC 9126 Model. This is a descriptive survey conducted in 2016. The statistical population of this research includes the employees of Medical Sciences-Health Network in Isfahan and the sample size was 151. To collect data, a questionnaire was designed according to ISO / IEC 9126 Model. The results show that there is a significant correlation between functionality and usability aspects. However, there was no significant correlation between the other aspect of the ISO model including reliability, efficiency, maintainability, and portability. In addition, user satisfaction of service quality was assessed as moderate. Using Friedman's test, isometric dimensions were prioritized. In this regard, maintainability aspect with an average rating of 3.9, reliability with an average rating of 3.82, usability with an average rating of 3.61, portability with an average rating of 3.35, efficiency with an average rating of 3.21, and functionality with an average rating of 3.10 were placed in the first to the sixth, respectively. Also, the results showed that there is no significant difference in the respondents' views based on their demographic status.
Saeed Roshani; Nafiseh Rezaeenik; Seyed Mohammad Hosain Shojaei
Volume 2, Issue 5 , June 2004, , Pages 97-132
Abstract
The aim of this paper is to compare the internal and international specialized and public social networks in order to identify their centralized and common issues, weaknesses and strengths of each selected social network, and propose the efficient solutions to improve and expand the social networks in ...
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The aim of this paper is to compare the internal and international specialized and public social networks in order to identify their centralized and common issues, weaknesses and strengths of each selected social network, and propose the efficient solutions to improve and expand the social networks in Iran based on the “usability” and “sociability” factors of social network. The Research Method is conducted based on the library and evaluative studies. In this regard, the study sample includes six foreign public networks with a local network and six specialized international networks with three internal networks. NICI model is used to compare the selected social networks based on the four ‘Navigation’, ‘Interactivity’, ‘Source credibility’, and ‘Intelligence’criteria to analyze the structure of the social networks and assessment of their usability and sociability. In this regard, 33 main indexes for these criteria were examined and the result shows that Facebook, Myspace, and Cloob networks have the highest level of compatibility with the criteria among the selected public networks. Whereas, three Goodreads, HR, and Linkedin networks have the highest level of compatibility among the selected specialized social networks. Finally, according to the conducted comparison and analyzes concerning with the common, strengths and weaknesses issues of each network, efficient solutions are proposed to improve the status of social networking in Iran.
