kamran feizi; Mohammad Sabet motlagh; Mehdi Abedini naeini
Volume 3, Issue 10 , December 2015, , Pages 1-20
Abstract
Enterprise resource planning systems (ERP) for facilitating the operation of organizations and integration of the process of business data are an important competitive advantage for organizations. To the successful implementation of an ERP system is essential to choose a system that can be aligned with ...
Read More
Enterprise resource planning systems (ERP) for facilitating the operation of organizations and integration of the process of business data are an important competitive advantage for organizations. To the successful implementation of an ERP system is essential to choose a system that can be aligned with the needs of the organization. Therefore, a proper decision-making approach for the selection of an ERP system is required so that take into accounts the needs and characteristics of the ERP system and also the interaction between them. So in this study, an integrated decision-making framework for the selection of ERP systems based on the concept of QFD, fuzzy analytic hierarchy process and Vikor provided. The framework makes the needs of the organization and also features of ERP system. To validate the model, the model is applied in a case. The results of this study show that among of the criteria, the cost and system performance criteria are the most important and sixth supplier is the most proper supplier. Keywords: Enterprise resource planning (ERP), Quality Function Deployment (QFD), Fuzzy Analytic Hierarchy Process, Vikor Method
Ziba Faraji Moghadam; Amir Afsar
Volume 1, Issue 4 , September 2014, , Pages 131-156
Abstract
Today, many provider organizations to survive and surpass other competitors inthe world to compete. The new techniques and tools to identify and prioritize themost important metrics are used to obtain the customer's consent. Banks, as aservice provider organizations are no exception. Quality key role ...
Read More
Today, many provider organizations to survive and surpass other competitors inthe world to compete. The new techniques and tools to identify and prioritize themost important metrics are used to obtain the customer's consent. Banks, as aservice provider organizations are no exception. Quality key role in the bankingindustry and customer satisfaction Arzayt and as one of the objectives in thisarea are considered to be basic. Knowledge of customer needs and requirementsto provide satisfactory services to our clients to facilitate them - slow. Can besaid to have a better understanding, identification and prioritization of keycustomer requirements for bank executives in the banking industry will beconsidered. Expansion of electronic communication and access to the worldwideweb a lot of people in the world, suitable for the establishment of trade andeconomic interaction is provided. This increases competition in the bankingindustry and has been providing electronic banking. Purpose of this studymethods of integrating Quality Function Deployment (QFD), Kano model andfuzzy analytic hierarchy process (FAHP) is. In this study a new method to detectand analyze customer needs, priorities bank offers. The results show that thepriority banking customers before and after the integration of the Kano model inthe planning matrix of quality home is different
