, Reza Yousefi Zenouz; Seyed Sajjad Najafi esfahani; , Ebrahim Koulivand
Abstract
While electronic government could help the development of the country and also boost the security and decrease the corruption, but, at the same time it can prepare an infrastructure for other types of crimes and facilitate some type of corruptions. This paper attempts to identify and prioritize the security ...
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While electronic government could help the development of the country and also boost the security and decrease the corruption, but, at the same time it can prepare an infrastructure for other types of crimes and facilitate some type of corruptions. This paper attempts to identify and prioritize the security features and necessities that Government Service Bus(GSB) should have as an electronic government infrastructure. Afterwards vast literature review and interview with the designers and users of this system, the security requirements of different stakeholders were identified. After that by content analysis, these requirements were refined and codified. Three categories of requirements are strategic,, technical and legal or national security requirements. Then adopting Kano model and quality function deployment (QFD) the requirements were processed and prioritized. The results and findings of this research showed that GSB is better than other systems like peer to peer(P2P) and physical document interchange and outperformed them in all dimensions. The main concern of all of respondents and experts were in the area of security. They are unanimous that security framework and standards of the system should be developed and implemented. This also emphasizes the importance of this type of researches.
Ziba Faraji Moghadam; Amir Afsar
Volume 1, Issue 4 , September 2014, , Pages 131-156
Abstract
Today, many provider organizations to survive and surpass other competitors inthe world to compete. The new techniques and tools to identify and prioritize themost important metrics are used to obtain the customer's consent. Banks, as aservice provider organizations are no exception. Quality key role ...
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Today, many provider organizations to survive and surpass other competitors inthe world to compete. The new techniques and tools to identify and prioritize themost important metrics are used to obtain the customer's consent. Banks, as aservice provider organizations are no exception. Quality key role in the bankingindustry and customer satisfaction Arzayt and as one of the objectives in thisarea are considered to be basic. Knowledge of customer needs and requirementsto provide satisfactory services to our clients to facilitate them - slow. Can besaid to have a better understanding, identification and prioritization of keycustomer requirements for bank executives in the banking industry will beconsidered. Expansion of electronic communication and access to the worldwideweb a lot of people in the world, suitable for the establishment of trade andeconomic interaction is provided. This increases competition in the bankingindustry and has been providing electronic banking. Purpose of this studymethods of integrating Quality Function Deployment (QFD), Kano model andfuzzy analytic hierarchy process (FAHP) is. In this study a new method to detectand analyze customer needs, priorities bank offers. The results show that thepriority banking customers before and after the integration of the Kano model inthe planning matrix of quality home is different
