ORIGINAL_ARTICLE
تأثیر بکارگیری فناوری اطلاعات بر عملکرد سازمانی و مزیت رقابتی
این تحقیق با هدف بررسی بکارگیری فناوری اطلاعات در سازمانها انجام پذیرفته است. برای دستیابی به این هدف، موضوع تحقیق با عنوان تأثیر ویژگیهای بکارگیری فناوری اطلاعات بر عملکرد سازمانی و مزیت رقابتی در سازمانها به پژوهش سپرده شد که نتیجه آن دستیابی به مدل مفهومی تحقیق است. این مدل در بردارنده سه عامل یا متغیر پنهان اعمال فناوری اطلاعات، عملکرد سازمانی و مزیت رقابتی است که هر کدام دارای شاخصهایی میباشند. فناوری اطلاعات دارای چهار شاخص: اقتصادی، امنیت، دقت و صحت اطلاعات، سرعت اطلاعات و ارتباطات بوده و عملکرد سازمانی نیز دارای چهار شاخص مشتری، مالی، منابع انسانی و اثربخشی سازمانی است. همچنین مزیت رقابتی شامل پنج شاخص قیمت/هزینه، کیفیت، تحویل به موقع محصول یا خدمت، نوآوری و زمان عرضه به بازار میباشد. بر اساس این مدل، پرسشنامه سنجش شاخصها تنظیم شد که بین 85 نفر از مدیران فناوری اطلاعات و سیستمهای اطلاعاتی در سطح کشور توزیع و پس از تکمیل جمعآوری گردید. دادههای حاصل از پرسشنامه حولفرضیههای تحقیق در قالب یک مدل واحد آزمون شد که نشان میدهد عوامل IT به غیر از ایمن بودن، بر عملکرد سازمانی و مزیت رقابتی تأثیر دارند.
https://ims.atu.ac.ir/article_1169_66e879e6095b9230d3ef32837a844e5c.pdf
2013-06-22
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فناوری اطلاعات
عملکرد سازمانی
مزیت رقابتی
محمد رضا
تقوا
taghva@yahoo.com
1
دانشیار، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی
AUTHOR
سید مجتبی
حسینی بامکانی
2
کارشناس ارشد مدیریت فناوری اطلاعات، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی
AUTHOR
حمید رضا
فلاح لاجیمی
3
دانشجوی دکتری مدیریت تحقیق در عملیات، دانشگاه تهران
AUTHOR
دلاور، علی، 1380؛" مبانی نظری و علمی و پژوهشی در علوم انسانی و اجتماعی" تهران، انتشارات رشد
1
سرمد، زهره؛ بازرگان, عباس؛ حجازی، الهه(1383)؛ روشهای تحقیق در علوم رفتاری. انتشارات آگاه، چاپ نهم
2
مقدسی، علیرضا (1386)، سیستمهای اطلاعات مدیریت، انتشارات جهان فردا، چاپ اول
3
Ahituv, N. and S. Neumann (1990). Principles of Information Systems for Management. Third edition, WMC Brown Publishing.
4
Bhatnagar, R., Sohal, A.S. and Millen, R. (1999), “Third-party logistics services: a Singapore perspective”, International Journal of Physical Distribution & Logistics Management, Vol. 29 No. 9, pp. 569-87.
5
Bowersox, D.J. and Closs, D.J. (1996), Logistical Management: The Integrated Supply Chain Process, McGraw-Hill, New York, NY.
6
Bowersox, D.J. and Daugherty, P.J. (1995), “Logistics paradigms: the impact of information technology”, Journal of Business Logistics, Vol. 16 No. 1, pp. 65-80.
7
Bowersox, D.J., Closs, D.J. and Stank, T.P. (1999), “21st century logistics: making supply chain integration a reality”, Supply Chain Management Review, Vol. 3 No. 3, pp. 17-28.
8
Cao, Q and Dowlatshahi, S; ,( 2005) The impact of alignment between virtual enterprise and information technology on business performance in an agile manufacturing environment, Journal of Operations Management, 23, 531–550
9
Chang, J.C and King, W.R; Measuring the Performance of Information Systems: A Functional Scorecard, Journal of Management Information Systems /Summer 2005, Vol. 22, No. 1, pp. 85-115.
10
Edwards, P., Peters, M. and Sharman, G. (2001), “The effectiveness of information systems in supporting the extended supply chain”, Journal of Business Logistics, Vol. 22 No. 1, pp. 1-27.
11
Galliers, R. D., Leidner, D. E. and Baker, B. S. H. (eds.) (1999) StrategicInformation Management: challenges and strategies in managing informationsystems, 2nd edn, Butterworth-Heinemann, Oxford.
12
Hou, J. and Huang, C. (2006), “Quantitative performance evaluation of RFID applications in the supply chain of the printing industry”, Industrial Management & Data Systems, Vol. 106 No. 1, pp. 96-120.
13
Keats, B. W and M. A. Hitt (2006). A Causal Model of Linkages Amange Information Systems Dimensions. Academy of Management, Vol. 31, No. 3.
14
Kessler E, chakrabarti A. Innovation speed: A conceptual made of context, antecedents, and outcomes .The Academy of management Review. 1996; 21(4): P1143-91
15
Koh, C.E. and Nam, K. (2005), “Business use of the internet: a longitudinal study from a value chain perspective”, Industrial Management & Data Systems, Vol. 105 No. 1, pp. 82-95.
16
Lemak, D. J. and J. S. Bracker (2005). A Strategic Contingency Model of Multinational Corporate Structure. Strategic Management Journal, Vol. 9, No. 5.
17
Lyons, A., Coleman, J., Kehoe, D. and Coronado, A. (2004), “Performance observation and analysis of an information re-engineered supply chain: a case study of an automotive firm”, Industrial Management & Data Systems, Vol. 104 No. 8, pp. 658-66.
18
McFarlan, F.W. (1984), “Information technology changes the way you compete”, Harvard Business Review, Vol. 62 No. 3, pp. 98-103.
19
Parker, C. S. (1993), Management Information Systems: Strategy and Action. New York: McGraw Hill.
20
Ravarini, A., Tagliavini, M., Pigni, F., Guimaraes, T, 2002, Exploring the Impact of IT on Value Chain Activities and Performance of Small-Medium Size Companies
21
Ruiz-Mercader, J., Merono-Cerdan, A. L., &Sabater-Sanchez, R. (2006), Information technology and learning: Their relationship and impact on organisational performance in small businesses, International Journal of Information Management, 26(1), 16–29
22
Sanders, N.R. and Premus, R. (2002), “IT applications in supply chain organization: a link between competitive priorities and organization benefits”, Journal of Business Logistics, Vol. 23 No. 1, pp. 65-83.
23
Stern, R. N. and S. R. Barley (2006). Organizations and Social Systems: Organization Theory’s Neglected Mandate. Administrative Science Quarterly, Vol. 41, No. 1.
24
Tagliavini, M., Pigni, F., Ravarini, A., & Buonanno, G. (2001). Empirically testing the impact of ICT on business performance within SMEs. In11th Annual Business IT Management Conference: Constructing IS Futures, Manchester, UK (pp. 30-31).
25
Tseng, S.M,(2007), The effects of information technology on knowledge ..., Expert Systems with Applications, doi:10.1016/j.eswa.2007.06.011
26
Wilson, Ernest J, 1998, Globalization, IT and Conflict In The Second and Third World Countries, Maryland University Press
27
28
دلاور، علی، 1380؛" مبانی نظری و علمی و پژوهشی در علوم انسانی و اجتماعی" تهران، انتشارات رشد
29
سرمد، زهره؛ بازرگان, عباس؛ حجازی، الهه(1383)؛ روشهای تحقیق در علوم رفتاری. انتشارات آگاه، چاپ نهم
30
مقدسی، علیرضا (1386)، سیستمهای اطلاعات مدیریت، انتشارات جهان فردا، چاپ اول
31
Ahituv, N. and S. Neumann (1990). Principles of Information Systems for Management. Third edition, WMC Brown Publishing.
32
Bhatnagar, R., Sohal, A.S. and Millen, R. (1999), “Third-party logistics services: a Singapore perspective”, International Journal of Physical Distribution & Logistics Management, Vol. 29 No. 9, pp. 569-87.
33
Bowersox, D.J. and Closs, D.J. (1996), Logistical Management: The Integrated Supply Chain Process, McGraw-Hill, New York, NY.
34
Bowersox, D.J. and Daugherty, P.J. (1995), “Logistics paradigms: the impact of information technology”, Journal of Business Logistics, Vol. 16 No. 1, pp. 65-80.
35
Bowersox, D.J., Closs, D.J. and Stank, T.P. (1999), “21st century logistics: making supply chain integration a reality”, Supply Chain Management Review, Vol. 3 No. 3, pp. 17-28.
36
Cao, Q and Dowlatshahi, S; ,( 2005) The impact of alignment between virtual enterprise and information technology on business performance in an agile manufacturing environment, Journal of Operations Management, 23, 531–550
37
Chang, J.C and King, W.R; Measuring the Performance of Information Systems: A Functional Scorecard, Journal of Management Information Systems /Summer 2005, Vol. 22, No. 1, pp. 85-115.
38
Edwards, P., Peters, M. and Sharman, G. (2001), “The effectiveness of information systems in supporting the extended supply chain”, Journal of Business Logistics, Vol. 22 No. 1, pp. 1-27.
39
Galliers, R. D., Leidner, D. E. and Baker, B. S. H. (eds.) (1999) StrategicInformation Management: challenges and strategies in managing informationsystems, 2nd edn, Butterworth-Heinemann, Oxford.
40
Hou, J. and Huang, C. (2006), “Quantitative performance evaluation of RFID applications in the supply chain of the printing industry”, Industrial Management & Data Systems, Vol. 106 No. 1, pp. 96-120.
41
Keats, B. W and M. A. Hitt (2006). A Causal Model of Linkages Amange Information Systems Dimensions. Academy of Management, Vol. 31, No. 3.
42
Kessler E, chakrabarti A. Innovation speed: A conceptual made of context, antecedents, and outcomes .The Academy of management Review. 1996; 21(4): P1143-91
43
Koh, C.E. and Nam, K. (2005), “Business use of the internet: a longitudinal study from a value chain perspective”, Industrial Management & Data Systems, Vol. 105 No. 1, pp. 82-95.
44
Lemak, D. J. and J. S. Bracker (2005). A Strategic Contingency Model of Multinational Corporate Structure. Strategic Management Journal, Vol. 9, No. 5.
45
Lyons, A., Coleman, J., Kehoe, D. and Coronado, A. (2004), “Performance observation and analysis of an information re-engineered supply chain: a case study of an automotive firm”, Industrial Management & Data Systems, Vol. 104 No. 8, pp. 658-66.
46
McFarlan, F.W. (1984), “Information technology changes the way you compete”, Harvard Business Review, Vol. 62 No. 3, pp. 98-103.
47
Parker, C. S. (1993), Management Information Systems: Strategy and Action. New York: McGraw Hill.
48
Ravarini, A., Tagliavini, M., Pigni, F., Guimaraes, T, 2002, Exploring the Impact of IT on Value Chain Activities and Performance of Small-Medium Size Companies
49
Ruiz-Mercader, J., Merono-Cerdan, A. L., &Sabater-Sanchez, R. (2006), Information technology and learning: Their relationship and impact on organisational performance in small businesses, International Journal of Information Management, 26(1), 16–29
50
Sanders, N.R. and Premus, R. (2002), “IT applications in supply chain organization: a link between competitive priorities and organization benefits”, Journal of Business Logistics, Vol. 23 No. 1, pp. 65-83.
51
Stern, R. N. and S. R. Barley (2006). Organizations and Social Systems: Organization Theory’s Neglected Mandate. Administrative Science Quarterly, Vol. 41, No. 1.
52
Tagliavini, M., Pigni, F., Ravarini, A., & Buonanno, G. (2001). Empirically testing the impact of ICT on business performance within SMEs. In11th Annual Business IT Management Conference: Constructing IS Futures, Manchester, UK (pp. 30-31).
53
Tseng, S.M,(2007), The effects of information technology on knowledge ..., Expert Systems with Applications, doi:10.1016/j.eswa.2007.06.011
54
Wilson, Ernest J, 1998, Globalization, IT and Conflict In The Second and Third World Countries, Maryland University Press
55
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ORIGINAL_ARTICLE
تعیین درجه آمادگیِ پذیرش یادگیری الکترونیکی در دانشگاه خلیج فارس
یادگیری الکترونیکی محدودیت زمانی و مکانی ندارد. برای یادگیرندگان یک محیط یادگیری انعطافپذیر و راحت ایجاد مینماید. آنها را قادر میسازد به نحو اثربخشی یاد بگیرند، به سرعت مهارتهای حرفهای خود را توسعه دهند و پیشرفت حرفهای کسب نمایند. هدف کلی این تحقیق بررسی امکان پیادهسازی نظام یادگیری الکترونیکی در دانشگاه خلیج فارس بوشهر میباشد. جامعه آماری این پژوهش را دانشجویان دانشگاه بوشهر در نیم سال تحصیلی 90-91 تشکیل میدهند و360 نفر به عنوان نمونه آماری انتخاب شدند. برای انتخاب نمونه آماری از روش نمونهگیری تصادفی طبقهای استفاده شد. برای تأیید روایی پرسشنامه از روش اعتبار محتوی استفاده گردید. بدین منظور، نظرات اعضای هیأت علمی و افراد صاحب نظر اخذ و اعمال شد. پایایی پرسشنامه توسط آلفای کرونباخ سنجیده شد. این ضریب برای بخشهای مختلف پرسشنامه بین 90/0 تا 97/0 بدست آمد. برای تحلیل داده ها از روشهای آمار توصیفی و آمار استنباطی (تحلیل واریانس یک طرفه ANOVA و آزمون تی) استفاده شد. نتایج این پژوهش نشان داد که دانشجویان دانشگاه خلیج فارس بوشهر برای شرکت در یادگیری الکترونیکی آمادگی نسبی دارند. به علاوه تحلیل استنباطی دادهها نشان داد که دانشجویان دانشکده ادبیات و علوم انسانی و دانشجویان دانشکده فنی و مهندسی از نظر آمادگی برای شرکت در یادگیری الکترونیکی دارای بالاترین امتیاز بودند ولی بین این دانشکدهها با دانشکدههای دیگر تفاوت معناداری وجود ندارد.
https://ims.atu.ac.ir/article_1170_808019f11931d5bb027d5d9a1d032e87.pdf
2013-06-22
19
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یادگیری
یادگیری الکترونیکی
درجه آمادگی پذیرش یادگیری الکترونیکی
دانشگاه خلیج فارس
ابراهیم
رجب پور
ebrahimrajabpour@yahoo.com
1
دانشجوی دکتری مدیریت منابع انسانی، پردیس فارابی دانشگاه تهران
AUTHOR
سارا بابااحمدی
بابااحمدی
2
کارشناس ارشد مدیریت فناوری اطلاعات، دانشگاه الزهرا
AUTHOR
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ORIGINAL_ARTICLE
شناسایی و دستهبندی عوامل حیاتی موفقیت پیادهسازی چارچوب کتابخانه زیرساخت فناوری اطلاعات درایران
امروزه تعداد زیادی از سازمانها جهت بهبود فرایندهای مدیریت خدمات فناوری اطلاعات خود از کتابخانه زیرساخت فناوری اطلاعات استفاده مینمایند که دربرگیرنده تجارب موفق در زمینه پیادهسازی مدیریت خدمات فناوی اطلاعات میباشد. اگرچه بسیاری از سازمانها به استقرار و استفاده از کتابخانه زیرساخت فناوری اطلاعات روی آوردهاند، اما همه آنها در پیادهسازی آن موفق نبودهاند. هدف این پژوهش شناسایی عوامل حیاتی موفقیت اجرای کتابخانه زیرساخت فناوری اطلاعات نسخه سوم در سازمانها با استفاده از یک رویکرد ترکیبی میباشد. بدین منظور، در ابتدا با مرور پژوهشهای گذشته، 12 عامل حیاتی موفقیت شناسایی گردیده و سپس از طریق مصاحبه نیمهساختاریافته با خبرگان این حوزه، 10 عامل جدید که در ادبیات موضوع مورد اغفال واقع شدهاند، استخراج گردید. در ادامه با استفاده از تحلیل عاملی اکتشافی و تأییدی به شناسایی و تأیید عوامل مکنون پرداخته شده است. بر مبنای نتایج حاصل از آن، عوامل سازمانی، انسانی، مدیریتپروژه، مدیریتی و فرایندی به عنوان گروههای اصلی عوامل حیاتی موفقیت اجرای کتابخانه زیرساخت فناوری اطلاعات نسخه سوم در ایران شناسایی شدهاند.
https://ims.atu.ac.ir/article_1171_e146f343424e35159f5da215988ae6dd.pdf
2013-06-22
41
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خدمات فناوری اطلاعات
مدیریت خدمات فناوری اطلاعات
چارچوبهای مدیریت خدمات فناوری اطلاعات
کتابخانه زیرساخت فناوری اطلاعات
محمد
محرابیون محمدی
1
دانشجوی دکتری مدیریت فناوری اطلاعات، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی
AUTHOR
غلامرضا
شهریاری
2
دانشکده مهندسی مکانیک، دانشگاه علم و صنعت ایران
AUTHOR
احد
زارع رواسان
zare.ahad@gmail.com
3
دانشجوی دکتری مدیریت فناوری اطلاعات، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبائی
AUTHOR
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De Sousa Pereira,R. F., & da Silva, M. M. (2010). A maturity model for implementing ITIL v3. Paper presented at the Services (SERVICES-1), 2010 6th World Congress on.
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Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H.-G., Karagiannis, D., & Maglio, P. P. (2008). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications, 7(4), 356-376.
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Freund, Y. (1988). Planners guide – critical success factors. Planning Review, 4, 20- 23.
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Hochstein, A., Tamm, G., & Brenner, W. (2005). Service-oriented IT-Management: Benefit, Cost and Success Factors. Paper presented at the 13th European Conference on Information Systems, Regensburg.
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Roses, L. K., Hoppen, N., & Henrique, J. L. (2009). Managementof perceptions of information technology service quality. Journal of Business Research, 62(9), 876-882.
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Salle, M. (2004). IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on UtilityComputing”, . Trusted Systems Laboratory, HP Laboratories, Palo Alto, HPL.
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Salle, M., & Rosenthal, S. (2005). Formulating and Implementing an HP IT program strategy using CobiT and HP ITSM. Paper presented at the Proceedings of the 38th Hawaii International Conference on System Sciences.
66
Spremic, M., Zmirak, Z., & Kraljevic, K. (2008). IT and business process performance management: Case study of ITIL implementation in finance service industry. Paper presented at the Information Technology Interfaces, 2008. ITI 2008. 30th International Conference on.
67
Tan, W.-G., Cater-Steel, A., & Toleman, M. (2009). Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50(2), 1-12.
68
Tan, W., Cater-Steel, A., & Toleman, M. (2007). Implementing centralised IT service management: drawing lessons from the public sector. Paper presented at the 18th Australasian Conference on Information Systems, Toowoomba, Australia.
69
Testa, M. R.&,Sipe, L. (2012). Service-leadership competencies for hospitality and tourism management. International Journal of Hospitality Management, 31(3), 648-658.
70
Thakor, A. V. (1999). Information technology and financial services consolidation. Journal of Banking & Finance, 23(2–4), 697-700.
71
Treiblmaier, H., & Filzmoser, P. (2010). Exploratory factor analysis revisited: How robust methods support the detection of hidden multivariate data structures in IS research. Information & Management, 47(4), 197-207.
72
Van Bon, J., de Jong, A., Kolthof, A., Pieper, M., Tjassing, R., van der Veen, A., & Verheijen, T. (2007). Foundations of IT Service Management: based onITIL: Van Haren Publishing, Zaltbommel, www.vanharen.net.
73
Winniford, M., Conger, S., & Erickson-Harris, L. (2009). Confusion in the Ranks: IT Service Management Practice and Terminology. Information Systems Management, 2 (6). 153-163.
74
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Safety Science, 49(2), 243-252.
75
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Ahmad, N., & Shamsudin, Z. M. (2013). Systematic Approach to Successful Implementation of ITIL. Procedia Computer Science, 17, 237-244.
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Black, J., Draper, C., Lococo, T., Matar, F., & Ward, C. (2007). An integration model for organizing IT service management. IBM Syst. J., 46(3), 405-422.
80
Cater-Steel, A., Tan, W., & Toleman, M. (2006a). Challenge of adopting multiple process improvement frameworks. Paper presentedat the 14th European Conference on Information Systems, Goteborg, Sweden.
81
Cater-Steel, A., Toleman, M., & Tan, W. G. (2006b). Transforming IT service management-the ITIL impact. Paper presented at the Proceedings of the 17th Australasian Conference on Information Systems (ACIS 2006).
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De Sousa Pereira,R. F., & da Silva, M. M. (2010). A maturity model for implementing ITIL v3. Paper presented at the Services (SERVICES-1), 2010 6th World Congress on.
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Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H.-G., Karagiannis, D., & Maglio, P. P. (2008). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications, 7(4), 356-376.
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Gama, N., Nunes da Silva, R., & Mira da Silva, M. (2011). Using people-CMM for diminishing resistance to ITIL. International Journal of Human Capital and Information Technology Professionals (IJHCITP), 2(3), 29-43.
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Hochstein, A., Tamm, G., & Brenner, W. (2005). Service-oriented IT-Management: Benefit, Cost and Success Factors. Paper presented at the 13th European Conference on Information Systems, Regensburg.
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Huang, S.-J., Wu, M.-S., & Chen, L.-W. (2012). Critical success factors in aligning IT and business objectives: A Delphi study. Total Quality Management & Business Excellence, 1-22.
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Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27(2), 103-112.
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Krzanowski, W. J., & Krzanowski, W. (2000). Principles of multivariate analysis: Oxford University Press Oxford.
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Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012). Implementing an IT service information management framework: The case of COTEMAR. International Journal of Information Management.
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Marrone, M., Kiessling, M., & Kolbe, L. M. (2010). Are we really innovating? An exploratory study on Innovation Management and Service Management. Paper presented at the Management of Innovation and Technology (ICMIT), 2010 IEEE International Conference on.
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Marrone, M., &Kolbe, L. M. (2011). Impact of IT Service Management Frameworks on the IT Organization An Empirical Study on Benefits, Challenges, and Processes. Business & Information Systems Engineering, 3(1).
94
McNaughton, B., Ray, P., & Lewis, L. (2010). Designing an evaluation framework for IT service management. Information & Managemen, 47(2), 219–225.
95
Mesquida, A. L., Mas, A., Amengual, E., & Calvo-Manzano, J. A. (2011). IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. Information and Software Technology, 54(3), 239–247.
96
Pieper, M., & van der Veen, A. (2007).Foundations of IT Service Management: based on ITIL: Van Haren Publishing.
97
Pollard, C., & Cater-Steel, A. (2009a). Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Information Systems Management, 26(2), 164-175.
98
Pollard, C., & Cater-Steel, A. (2009b). Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. InformationSystems Management, 26(2), 164-175.
99
Potgieter, B., Botha, J., & Lew, C. (2005). Evidence that use of the ITIL framework is effective. Paper presented at the 18th annual conference of the national advisory committee on computing qualifications, Tauranga.
100
Rockart, J. F. (1982). The changing role of the information systems executive : a critical success factors perspective. Retrieved from http:// ideas.repec. org/p/mit/sloanp/2010.html
101
Roses, L. K., Hoppen, N., & Henrique, J. L. (2009). Managementof perceptions of information technology service quality. Journal of Business Research, 62(9), 876-882.
102
Salle, M. (2004). IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on UtilityComputing”, . Trusted Systems Laboratory, HP Laboratories, Palo Alto, HPL.
103
Salle, M., & Rosenthal, S. (2005). Formulating and Implementing an HP IT program strategy using CobiT and HP ITSM. Paper presented at the Proceedings of the 38th Hawaii International Conference on System Sciences.
104
Spremic, M., Zmirak, Z., & Kraljevic, K. (2008). IT and business process performance management: Case study of ITIL implementation in finance service industry. Paper presented at the Information Technology Interfaces, 2008. ITI 2008. 30th International Conference on.
105
Tan, W.-G., Cater-Steel, A., & Toleman, M. (2009). Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50(2), 1-12.
106
Tan, W., Cater-Steel, A., & Toleman, M. (2007). Implementing centralised IT service management: drawing lessons from the public sector. Paper presented at the 18th Australasian Conference on Information Systems, Toowoomba, Australia.
107
Testa, M. R.&,Sipe, L. (2012). Service-leadership competencies for hospitality and tourism management. International Journal of Hospitality Management, 31(3), 648-658.
108
Thakor, A. V. (1999). Information technology and financial services consolidation. Journal of Banking & Finance, 23(2–4), 697-700.
109
Treiblmaier, H., & Filzmoser, P. (2010). Exploratory factor analysis revisited: How robust methods support the detection of hidden multivariate data structures in IS research. Information & Management, 47(4), 197-207.
110
Van Bon, J., de Jong, A., Kolthof, A., Pieper, M., Tjassing, R., van der Veen, A., & Verheijen, T. (2007). Foundations of IT Service Management: based onITIL: Van Haren Publishing, Zaltbommel, www.vanharen.net.
111
Winniford, M., Conger, S., & Erickson-Harris, L. (2009). Confusion in the Ranks: IT Service Management Practice and Terminology. Information Systems Management, 2 (6). 153-163.
112
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Safety Science, 49(2), 243-252.
113
114
Ahmad, N., & Shamsudin, Z. M. (2013). Systematic Approach to Successful Implementation of ITIL. Procedia Computer Science, 17, 237-244.
115
Amid, A., Moalagh, M., & Zare Ravasan, A. (2012). Identification and classification of ERP critical failure factors inIranian industries. Information Systems, 37(3), 227-237.
116
Axios-Systems. (2008). ITIL Adoption Surges Despite Confusion, Retrieved August 02 2012 from http://www.axiossystems.com/en/news/detail.html/211
117
Black, J., Draper, C., Lococo, T., Matar, F., & Ward, C. (2007). An integration model for organizing IT service management. IBM Syst. J., 46(3), 405-422.
118
Cater-Steel, A., Tan, W., & Toleman, M. (2006a). Challenge of adopting multiple process improvement frameworks. Paper presentedat the 14th European Conference on Information Systems, Goteborg, Sweden.
119
Cater-Steel, A., Toleman, M., & Tan, W. G. (2006b). Transforming IT service management-the ITIL impact. Paper presented at the Proceedings of the 17th Australasian Conference on Information Systems (ACIS 2006).
120
Costello, A. B., & Osborne, J. W. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical Assessment, Research & Evaluation, 10(7), 1-9.
121
De Sousa Pereira,R. F., & da Silva, M. M. (2010). A maturity model for implementing ITIL v3. Paper presented at the Services (SERVICES-1), 2010 6th World Congress on.
122
Demirkan, H., Kauffman, R. J., Vayghan, J. A., Fill, H.-G., Karagiannis, D., & Maglio, P. P. (2008). Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications, 7(4), 356-376.
123
Freund, Y. (1988). Planners guide – critical success factors. Planning Review, 4, 20- 23.
124
Gama, N., Nunes da Silva, R., & Mira da Silva, M. (2011). Using people-CMM for diminishing resistance to ITIL. International Journal of Human Capital and Information Technology Professionals (IJHCITP), 2(3), 29-43.
125
Hochstein, A., Tamm, G., & Brenner, W. (2005). Service-oriented IT-Management: Benefit, Cost and Success Factors. Paper presented at the 13th European Conference on Information Systems, Regensburg.
126
Huang, S.-J., Wu, M.-S., & Chen, L.-W. (2012). Critical success factors in aligning IT and business objectives: A Delphi study. Total Quality Management & Business Excellence, 1-22.
127
Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27(2), 103-112.
128
Krzanowski, W. J., & Krzanowski, W. (2000). Principles of multivariate analysis: Oxford University Press Oxford.
129
Lucio-Nieto, T., Colomo-Palacios, R., Soto-Acosta, P., Popa, S., & Amescua-Seco, A. (2012). Implementing an IT service information management framework: The case of COTEMAR. International Journal of Information Management.
130
Marrone, M., Kiessling, M., & Kolbe, L. M. (2010). Are we really innovating? An exploratory study on Innovation Management and Service Management. Paper presented at the Management of Innovation and Technology (ICMIT), 2010 IEEE International Conference on.
131
Marrone, M., &Kolbe, L. M. (2011). Impact of IT Service Management Frameworks on the IT Organization An Empirical Study on Benefits, Challenges, and Processes. Business & Information Systems Engineering, 3(1).
132
McNaughton, B., Ray, P., & Lewis, L. (2010). Designing an evaluation framework for IT service management. Information & Managemen, 47(2), 219–225.
133
Mesquida, A. L., Mas, A., Amengual, E., & Calvo-Manzano, J. A. (2011). IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review. Information and Software Technology, 54(3), 239–247.
134
Pieper, M., & van der Veen, A. (2007).Foundations of IT Service Management: based on ITIL: Van Haren Publishing.
135
Pollard, C., & Cater-Steel, A. (2009a). Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Information Systems Management, 26(2), 164-175.
136
Pollard, C., & Cater-Steel, A. (2009b). Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. InformationSystems Management, 26(2), 164-175.
137
Potgieter, B., Botha, J., & Lew, C. (2005). Evidence that use of the ITIL framework is effective. Paper presented at the 18th annual conference of the national advisory committee on computing qualifications, Tauranga.
138
Rockart, J. F. (1982). The changing role of the information systems executive : a critical success factors perspective. Retrieved from http:// ideas.repec. org/p/mit/sloanp/2010.html
139
Roses, L. K., Hoppen, N., & Henrique, J. L. (2009). Managementof perceptions of information technology service quality. Journal of Business Research, 62(9), 876-882.
140
Salle, M. (2004). IT Service Management and IT Governance: Review, Comparative Analysis and their Impact on UtilityComputing”, . Trusted Systems Laboratory, HP Laboratories, Palo Alto, HPL.
141
Salle, M., & Rosenthal, S. (2005). Formulating and Implementing an HP IT program strategy using CobiT and HP ITSM. Paper presented at the Proceedings of the 38th Hawaii International Conference on System Sciences.
142
Spremic, M., Zmirak, Z., & Kraljevic, K. (2008). IT and business process performance management: Case study of ITIL implementation in finance service industry. Paper presented at the Information Technology Interfaces, 2008. ITI 2008. 30th International Conference on.
143
Tan, W.-G., Cater-Steel, A., & Toleman, M. (2009). Implementing IT service management: a case study focussing on critical success factors. Journal of Computer Information Systems, 50(2), 1-12.
144
Tan, W., Cater-Steel, A., & Toleman, M. (2007). Implementing centralised IT service management: drawing lessons from the public sector. Paper presented at the 18th Australasian Conference on Information Systems, Toowoomba, Australia.
145
Testa, M. R.&,Sipe, L. (2012). Service-leadership competencies for hospitality and tourism management. International Journal of Hospitality Management, 31(3), 648-658.
146
Thakor, A. V. (1999). Information technology and financial services consolidation. Journal of Banking & Finance, 23(2–4), 697-700.
147
Treiblmaier, H., & Filzmoser, P. (2010). Exploratory factor analysis revisited: How robust methods support the detection of hidden multivariate data structures in IS research. Information & Management, 47(4), 197-207.
148
Van Bon, J., de Jong, A., Kolthof, A., Pieper, M., Tjassing, R., van der Veen, A., & Verheijen, T. (2007). Foundations of IT Service Management: based onITIL: Van Haren Publishing, Zaltbommel, www.vanharen.net.
149
Winniford, M., Conger, S., & Erickson-Harris, L. (2009). Confusion in the Ranks: IT Service Management Practice and Terminology. Information Systems Management, 2 (6). 153-163.
150
Zhou, Q., Huang, W., & Zhang, Y. (2011). Identifying critical success factors in emergency management using a fuzzy DEMATEL method. Safety Science, 49(2), 243-252.
151
152
ORIGINAL_ARTICLE
ارزیابی وضعیت مدیریت دانش و ارتباط آن با جایگاه رقابتی شرکتهای برتر کشور
پژوهش حاضر با هدف ارزیابی وضعیت مدیریت دانش و سنجش ارتباط میان بکارگیری ابزارهای مدیریت دانش با جایگاه رقابتیکسبوکار در قالب یک تحقیق پیمایشی و کاربردی انجامشده است.نگرش به مدیریت دانش، استقرار مدیریت دانش در شرکتها، چالشهای مدیریت دانش و اقدامات و ابزارهای مدیریت دانش، محورهای تشکیل دهندهارزیابی وضعیت مدیریت دانش هستند که به واسطهطرح هشت فرضیه مورد بررسی قرار گرفتهاند. جامعه آماری تحقیقشامل شرکتهای پذیرفته شده در بورس اوراق بهادار در میان صد شرکت برتر ایران میباشد و دادههایتحقیق از طریق پرسشنامه جمع آوری شده است. یافتههانشان میدهد علیرغم پذیرش اهمیت و ضرورت مدیریت دانش از سویشرکتهایبرتر کشور، اجرای هدفمند و منسجم برنامههای مدیریت دانش با موفقیتهمراه نبوده و این شرکتهااز حیث زیرساختهای مدیریت دانش، با چالشهای انسانی، ساختاری و فناوری مواجه اند. از سوی دیگر،نتایج حاکی از آن است که بکارگیری ابزارهای مدیریت دانش ارتباط مستقیمی با جایگاه رقابتی شرکتها داشته و پیادهسازی این ابزارهامیتواندبهبود و ارتقای جایگاه رقابتی بنگاههای تجاریرا به همراه داشته باشد.
https://ims.atu.ac.ir/article_1172_09ea5a40ae67c184744d710b76ee3de6.pdf
2013-06-22
73
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مدیریت دانش
ارزیابی مدیریت دانش
چالشهای مدیریت دانش
صد شرکت برتر ایران
امیر
ذاکری
1
کاندیدای دکتری مهندسی صنایع، دانشکده مهندسی صنایع و سیستم های مدیریت، دانشگاه امیرکبیر
LEAD_AUTHOR
سید حسین
جلالی
jalali.seyedhossein@gmail.com
2
دانشجوی دکتری مدیریت سیاستگذاری بازرگانی، دانشکده مدیریت، دانشگاه تهران
AUTHOR
سید علیرضا
متولیان
3
دانش آموخته کارشناسی ارشد مدیریت اجرایی، دانشکده مهندسی صنایع، دانشگاه علم و صنعت
AUTHOR
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1
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Chang, T.C., & Chuang, S.H. (2011). Performance implications of knowledge management processes: Examining the roles of infrastructure capability & business strategy. Expert Systems with Applications, 38(5), 6170-6178.
19
Chauvel, D., & Despres, C. (2002). A review of survey research in knowledge management. Journal of Knowledge Management, 6(3), 207-223.
20
De Pablos, P.O. (2002). Knowledge management & organizational learning: Typologies of knowledge strategies in the Spanish manufacturing 1995 to 1999. Journal of Knowledge Management, 6(1), 52-55.
21
Gupta, A.K., & Govindarajan, V. (2000). Knowledge management social dimension: Nucor Steel Lessons. Sloan Management Review, 42(1), 71-81.
22
Gupta, B., Iyer, L. & Aronson, J.E. (2000). Knowledge management: A taxonomy, practices & challenges. Industrial Management & Data Systems, 100 (1), 17-21.
23
Hsieh, P.J., Lin, B., & Lin, C. (2009). The construction & application of knowledge navigator model (KNM™): An evaluation of knowledge management maturity. Expert Systems with Applications, 36(2), 4087-4100.
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IFAD. (2007). Knowledge Management Strategy Report. International Fund for Agricultural Development, United Nation Organization. Retrieved Online on December 2012, from http://ifad.org/pub/policy/km/e.pdf.
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KPMG Consulting. (2000). Knowledge Management Research Report 2000, KPMG consulting. Retrieved Online on December 2012, from http://kpmg.com.
26
KPMG Consulting. (2003). Insights from KPMG's European Knowledge Management Survey 2002/2003. KPMG Consulting. Retrieved Online on December 2012, from http://kpmg.com.
27
Lee, H., & Choi, B. (2003). Knowledge management enablers, processes, & organizational performance: An integrative view & empirical examination. Journal of Management Information Systems, 20(1), 179-228.
28
Liao, S.H., Chang, W.J., & Wu, C.C. (2010). An integrated model for learning organization with strategic view: Benchmarking in the knowledge intensive industry. Expert Systems with Applications, 37(5), 3792-3798.
29
Lin, C., & Tseng, S.M. (2005). The implementation gaps for the knowledge management system. Industrial Management & Data Systems, 105(2), 208–222.
30
Liu, P.L., Chen, W.C., & Tsai, C.H. (2004). An empirical study on the correlation between knowledge management capability and competitiveness in Taiwan’s industries. Technovation, 24(12), 971-977.
31
Mack, R., Ravin, Y., & Byrd, R.J. (2001).Knowledge portals & the emerging digital knowledge workplace. IBM Systems Journal, 40(4), 925-955.
32
Migdadi, M. (2009).Knowledge management enablers & outcomes in the small & medium sized enterprises. Industrial Management & Data Systems, 109(6), 840-858.
33
Nicolas, R. (2004). Knowledge management impacts on decision making process. Journal of Knowledge Management, 8(1), 20-31.
34
Oliveira, M., Caldeira, M., & Batista Romão, M.J. (2012). Knowledge management implementation: an evolutionary process in organizations. Knowledge & Process Management, 19(1), 17-26.
35
Pawlowsky, P., & Schmid, S. (2012). Interrelations between strategic orientation, knowledge management, innovation & performance: Empirical findings from a national survey in Germany. International Journal of Knowledge Management Studies, 5 (1/2), 185-209.
36
Perez, J.R., & De Pablos, P.O. (2003). Knowledge management and organizational competitiveness: A framework for human capital analysis. Journal of Knowledge Management, 7(3), 82-91.
37
Rezaie, K., Byat, M., & Nazari Shirkouh,i S. (2009). Evaluating Effective Factors of Implementing Knowledge Management Based on FAHP Method, Proceeding of Third Asia International Conference on Modelling & Simulation, Indonesia. Pp. 398-403.
38
Shankar, R. & Gupta, A. (2005). Framework for knowledge management implementation. Knowledge & Process Management, 12(4), 259-277.
39
Sharma, V., (2012). A perceptual study on KM orientation in Indian private engineering institutions. International Journal of Educational Management, 26(3), 234-251.
40
Smith, H.A., McKeen, J.D., & Singh, S. (2006). Making knowledge work: five principles for action-oriented knowledge management. Knowledge Management Research & Practice, 4(2), 116–124.
41
Wong, K.Y., & Aspinwall E. (2004). Knowledge management implementation frameworks: A review. Knowledge & Process Management, 11(2), 93–104.
42
Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small & medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.
43
Wong, K.Y., & Aspinwall, E. (2005). An empirical study of the important factors for knowledge management adoption in the SME sector. Journal of Knowledge Management, 9(3), 64-82.v
44
ORIGINAL_ARTICLE
مطالعه مقایسهای قابلیت سازی و جامعه پذیری شبکههای اجتماعی عمومی و تخصصی
پژوهش حاضر با هدف مقایسه شبکههای اجتماعی عمومی و تخصصی داخلی و خارجی و شناسایی نقاط تمرکز و مشترک آنها، بررسی نقاط ضعف و قوت هر یک و همچنین ارائه راهکارهائی به منظور توسعه و بهینه سازی شبکههای اجتماعی ایرانی بر اساس شاخصهای سنجش توانمندیهای شبکههای اجتماعی است. پژوهش حاضر از حیث نتیجه "کاربردی"، از حیث استراتژی "پیمایشی" و از حیث هدف "توصیفی" و از نوع ارزشیابی است. جامعه پژوهش شامل 6 شبکه عمومی خارجی و یک شبکه داخلی و 6 شبکه تخصصی خارجی و سه شبکه تخصصی داخلی میباشد. مدل مورد استفاده برای انجام مقایسات مدلان.آی.سی.آی استفاده شده است این مدل مخفف چهار واژهدسترسی، اعتبار منابع، هوشمندی و تعاملات است که برای تحلیل ساختار شبکههای اجتماعی و سنجش توانمندیهای آنها استفاده میشود. 33 شاخص اصلی برای این معیارها مورد بررسی قرار گرفت و نتایج تحقیق نشان میدهد شبکههای فیس بوک، مای اسپیس و کلوب در میان شبکههای عمومی بیشترین میزان تطابق با معیارها را دارند و سه شبکه گود ریدز، اچ آر و لینکدین در میان شبکههای تخصصی بالاترین میزان مطابقت را با معیارهای سنجش توانمندیهای شبکههای اجتماعی دارا هستند. در پایان نیز با توجه به انجام مقایسات و تحلیل نقاط اشتراک و قوت و ضعف هر یک از شبکهها راهکارهائی به منظور بهبود وضعیت شبکههای اجتماعی ارائه شده است.
https://ims.atu.ac.ir/article_1173_42285acda5dbfb9ae4bab8ad271d4de3.pdf
2013-06-22
97
132
شبکههای اجتماعی
قابلیت سازی
جامعه پذیری
مدل NICI
وب2
سعید
روشنی
roshani@atu.ac.ir
1
دانشجوی دکتری مدیریت فناوری، دانشگاه علامه طباطبائی و محقق پژوهشکده مدیریت و نوآوری
AUTHOR
نفیسه
رضایی نیک
2
کارشناس ارشد مدیریت فناوری، دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران
AUTHOR
سید محمد حسین
شجاعی
3
دانشجوی دکتری مدیریت فناوری، دانشگاه علامه طباطبائی و محقق پژوهشکده مطالعات فناوری
AUTHOR
بشیر، حسن، افراسیابی، محمد صادق. (1391). شبکههای اجتماعی اینترنتی و سبک زندگی جوانان: مطالعه موردی بزرگترین جامعه مجازی ایرانیان، فصلنامه تحقیقات فرهنگی، دوره پنجم، شماره 1.
1
حریری، نجلا و عنبری، امیرمهدی. (1390). سنجش قابلیتهای شبکههای اجتماعی تخصصی و بی فارسی وارائه راهکارهای مناسب برای بهینهسازی این شبکهها در ایران. فصلنامه علمی ـ پژوهشی پژوهشگاه علوم و فناوری اطلاعات ایران.
2
اکبری تبار، علی اکبر. (1390). مطالعه شبکههای اجتماعی مجازی، مطالعه موردی شبکههای اجتماعی دوره و یو 24، پایان نامه کارشناسی ارشد جامعه شناسی، دانشگاه تربیت مدرس
3
Balakrishnan, B., Sundar, S.S. (2011). Where am I? How can I get there? Impact of navigability and narrative transportation on spatial presence. Hum. Comput. Interact. 26(3), 161–204.
4
Benevenuto, F., Rodrigues, T., Cha, M., Almeida, V. (2012). Characterizing user navigation and interactions in online social networks. Inform. Sci. 195, 1–14.
5
Bennett, J.(1984).Managing to meet usability requirements. In J. Bennett, D. Case, J. Sandelin, & M. Smith (Eds.), Visual display terminals: Usability issues and health concerns. Englewood Cliffs: NJ: Prentice-Hall.
6
Boyd, D.M., Ellison, N.B.(2007). Social network sites: definition, history, and scholarship. J. Comput. Mediat. Commun. 13(1), article 11.
7
Caverlee, J., Webb, S. (2008). A large-scale study of MySpace: observations and implications for online social networks. Proc. AAAI Conference on Weblogs and Social Media (ICWSM)
8
Chinthakayala K., Zhao Ch., Kong J., Zhang K. (2013). A Comparative Study of Three Social Networking Websites, Springer Science & Business Media New York.
9
Curran, K., Murphy, C, Annesley, S.(2003). Web Intelligence in Information Retrieval. WI ‘03 Proceedings of the 2003 IEEE/WIC International Conference on Web Intelligence, pp. 409–412.
10
Findthebest website.(2013). Available at: http://social-networking. findthebest.com/
11
Hampton, K. N., L.S. Goulet, L. Rainie, and K. Purcell. (2011). Social networking sites and our live: How people’s trust, personal relationships, and civic and political involvement are connected to their use of social networking sites and other technologies. Pew Research Center’s Internet & American Life Project. Washington, D.C. 20036. June 16, 2011
12
Hillstrom L.( 2009) Online Social Networks, Lucent Book.
13
Joinson.(2007). A.N.: Looking at, looking up or keeping up with people? Motives and use of Facebook. Proceedings of CHI ’08. ACM, New York, pp. 1027–1036
14
Liu, Z. ( 2004).Perceptions of credibility of scholarly information on the web. Inf. Process. Manag. 40(6), 1027–1038.
15
Preece, J.(2001).Sociability and usability in online communities: determining and measuring success.Behav. Inform. Technol. J. 20(5), 347–356.
16
Sundar, S.S.(2006).Self as Source: Agency and Customization in Interactive Media Top Paper. Proc. the Annual Meeting of the International Communication Association.
17
Tredinnick, Luke.(2006).Web 2.0 and Business. Business Information Review, 23; 228
18
بشیر، حسن، افراسیابی، محمد صادق. (1391). شبکههای اجتماعی اینترنتی و سبک زندگی جوانان: مطالعه موردی بزرگترین جامعه مجازی ایرانیان، فصلنامه تحقیقات فرهنگی، دوره پنجم، شماره 1.
19
حریری، نجلا و عنبری، امیرمهدی. (1390). سنجش قابلیتهای شبکههای اجتماعی تخصصی و بی فارسی وارائه راهکارهای مناسب برای بهینهسازی این شبکهها در ایران. فصلنامه علمی ـ پژوهشی پژوهشگاه علوم و فناوری اطلاعات ایران.
20
اکبری تبار، علی اکبر. (1390). مطالعه شبکههای اجتماعی مجازی، مطالعه موردی شبکههای اجتماعی دوره و یو 24، پایان نامه کارشناسی ارشد جامعه شناسی، دانشگاه تربیت مدرس
21
Balakrishnan, B., Sundar, S.S. (2011). Where am I? How can I get there? Impact of navigability and narrative transportation on spatial presence. Hum. Comput. Interact. 26(3), 161–204.
22
Benevenuto, F., Rodrigues, T., Cha, M., Almeida, V. (2012). Characterizing user navigation and interactions in online social networks. Inform. Sci. 195, 1–14.
23
Bennett, J.(1984).Managing to meet usability requirements. In J. Bennett, D. Case, J. Sandelin, & M. Smith (Eds.), Visual display terminals: Usability issues and health concerns. Englewood Cliffs: NJ: Prentice-Hall.
24
Boyd, D.M., Ellison, N.B.(2007). Social network sites: definition, history, and scholarship. J. Comput. Mediat. Commun. 13(1), article 11.
25
Caverlee, J., Webb, S. (2008). A large-scale study of MySpace: observations and implications for online social networks. Proc. AAAI Conference on Weblogs and Social Media (ICWSM)
26
Chinthakayala K., Zhao Ch., Kong J., Zhang K. (2013). A Comparative Study of Three Social Networking Websites, Springer Science & Business Media New York.
27
Curran, K., Murphy, C, Annesley, S.(2003). Web Intelligence in Information Retrieval. WI ‘03 Proceedings of the 2003 IEEE/WIC International Conference on Web Intelligence, pp. 409–412.
28
Findthebest website.(2013). Available at: http://social-networking. findthebest.com/
29
Hampton, K. N., L.S. Goulet, L. Rainie, and K. Purcell. (2011). Social networking sites and our live: How people’s trust, personal relationships, and civic and political involvement are connected to their use of social networking sites and other technologies. Pew Research Center’s Internet & American Life Project. Washington, D.C. 20036. June 16, 2011
30
Hillstrom L.( 2009) Online Social Networks, Lucent Book.
31
Joinson.(2007). A.N.: Looking at, looking up or keeping up with people? Motives and use of Facebook. Proceedings of CHI ’08. ACM, New York, pp. 1027–1036
32
Liu, Z. ( 2004).Perceptions of credibility of scholarly information on the web. Inf. Process. Manag. 40(6), 1027–1038.
33
Preece, J.(2001).Sociability and usability in online communities: determining and measuring success.Behav. Inform. Technol. J. 20(5), 347–356.
34
Sundar, S.S.(2006).Self as Source: Agency and Customization in Interactive Media Top Paper. Proc. the Annual Meeting of the International Communication Association.
35
Tredinnick, Luke.(2006).Web 2.0 and Business. Business Information Review, 23; 228
36
ORIGINAL_ARTICLE
عوامل کلیدی موفقیت زیرساختی در پیاده سازی مدیریت دانش در بانک ملت
افزایش اهمیت دانش و روند رو به رشدِ اقتصاد مبتنی بر دانش امروزی، مدیریت دانش را به یک ابزار راهبردی و ضروری به منظور کسب و حفظ مزیت رقابتی تبدیل نموده است؛ به گونه ای که مدیریت دانش می تواند به عنوان عاملی متفاوت در محیط های تجاری عمل نموده و به افراد در پذیرش سریع تر و راحت تر وظایف شان کمک نماید. از این رو سازمان ها در دنیای اقتصادی متلاطم امروزی به منظور ایجاد و حفظ مزیت رقابتی سعی بر پیاده سازی موفق مدیریت دانش دارند. اما پیاده سازی موفق مدیریت دانش مستلزم شناخت و بررسی عوامل کلیدی مدیریت دانش و اقدام بر اساس عوامل شناسایی شده میباشد. بنابراین در این پژوهش بر تأثیر زیرساختهای مناسب مدیریت دانش به واسطه شناسایی عوامل کلیدی زیرساخت در بانکداری الکترونیکی تمرکز نمودهایم، و بدین منظور بانک ملت استان قم را به عنوان جامعه آماری انتخاب نموده ایم؛ و داده های پژوهش را از طریق پرسش نامه گرد آوری کرده و سنجش پایایی نیز با محاسبه نرخ ناسازگاری برآورد گردیده است؛ همچنین جهت اولویتبندی شاخصها از روش تحلیل سلسله مراتبی فازی بهره برده ایم؛ یافتههای پژوهش بیانگر آن است که در میان 3 معیار اصلی به ترتیب معیارهای «زیرساخت فناوری اطلاعات، زیرساخت دانش و زیرساخت سازمانی» دارای بیشترین اهمیت میباشند
https://ims.atu.ac.ir/article_1174_31ccf06cf1f6be031aaac41f756a6e6d.pdf
2013-06-22
133
157
مدیریت دانش
عوامل موفقیت
زیرساخت
بانکداری الکترونیک
فرآیند تحلیل سلسله مراتبی فازی
هانیه
هوشمند
h_hooshmand66@yahoo.com
1
کارشناس ارشد مهندسی فن آوری اطلاعات، دانشگاه قم،
AUTHOR
امیر
افسر
amirafsar78@gmail.com
2
استادیار دانشگاه قم.
AUTHOR
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Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7(3), 6–26.
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Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.
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Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.
144
Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.
145
Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.
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156
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157
Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.
158
Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.
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163
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Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs: AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.
167
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173
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178
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184
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185
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Chang, T-Ch. & Chuang, Sh-H. (2009). Performance effects of knowledge management: corporate management characteristics and competitive strategy enablers. Asian Journal of Management and Humanity Sciences, 4(4), 181-199.
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189
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Chong Siong, C., Wong K. Y., & Binshan, L. (2006). Criteria for measuring KM performance outcomes in organisations. Industrial Management & Data Systems, 106(7), 917-936.
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Chong Siong, Ch. & Lin, B. (2009). Implementation level of knowledge management critical success factors: Malaysia’s perspective. International Journal Innovation & Learning, 6(5), 493-516.
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Chong, S. C. & Choi, Y. (2005). Critical factors in the successful implementation of knowledge management. Journal of Knowledge Management Practice, 6, Retrieved from http://www.tlainc.com/articl90.htm.
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198
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199
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200
Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.
201
Du Plessis, M. (2007). Knowledge management: What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.
202
Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.
203
Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management: using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.
204
Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management: Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.
205
Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.
206
Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.
207
Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.
208
Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management: an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214
209
Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.
210
Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.
211
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212
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213
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214
Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.
215
Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.
216
Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.
217
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218
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219
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Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.
221
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222
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223
Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.
224
Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.
225
Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.
226
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227
Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.
228
Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management: a factor analysis. Knowledge and Process Management, 9(4), 237-255.
229
Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7(3), 6–26.
230
Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.
231
Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.
232
Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.
233
Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.
234
Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.
235
Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.
236
Saaty, TL. (1990). How to make a decision: the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.
237
Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.
238
Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.
239
Sarfaraz, A. & Jenab, K. (2012). A fuzzy conceptual design selection model considering conflict resolution. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.
240
Sarvary, M., (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.
241
Secme, N. Y., Bayrakdaroglu, A., & Kahraman, C. (2009). Fuzzy performance evaluation in Turkish banking sector using analytic hierarchy process and TOPSIS. Expert Systems with Applications, 36, 11699-11709.
242
Shahizan, H. & Laith, A. Y. AL-H. (2011). The relationships among critical success factors of knowledge management, innovation and organizational performance: A Conceptual Framework. 2011 International Conference on Management and Artificial Intelligence, IACSIT Press, 6, 94-103.
243
Shirazi, A., Mortazavi, S., & Pour Azad, N. (2011). Factors affecting employees’ readiness for knowledge management. European Journal of Economics, Finance and Administrative Sciences, (33), 167-177.
244
Singh, M. D. & Kant, R. (2008). Knowledge management barriers: an interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141-150.
245
Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.
246
Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.
247
Sotoodeh Gohar, A., Khanzadi, M., & Farmani, M. (2012). Identifying and evaluating risks of construction projects in fuzzy environment: A case study in Iranian construction industry. Indian Journal of Science and Technology, 5(11), 3593-3602.
248
Sotoudeh, G., Khanzadi M., & Parchami, J. M. (2011). A fuzzy MCDM for evaluating risk of construction projects. Australian Journal of Basic and Applied Sciences, 5(12), 162-171.
249
Steven, W. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.
250
Syeedul, Al-A. & Saifur, R. (2010). Application of electronic banking in bangladesh: an overview. Bangladesh Reserch Publications, 4(2), 172-184.
251
Talebi, B., Pakdel Bonab, M., Zemestani, G., & Moradi, S. (2011). Presenting a perceptional model of effective factors in the success of knowledge management in governmental and non-governmental higher education centers and universities in Iran. American Journal of Scientific Research, (32), 69-81.
252
Toloie-Eshlaghy, A. & Akbari-Yusefvand, A. (2011). Identifying & prioritizing critical success factors (CSFs) in practicing knowledge management in small & medium firms using decision making techniques. Journal Economics, Finance & Administrative Sciences, (40), 101-116.
253
Vaccaro, A., Parente, R., & Veloso, F. M. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.
254
Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs: AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.
255
Vărzaru1, M. & Jolivet, E. (2011). Towards a model of designing an organizational structure in a knowledge based society. Amfiteatru Economic, 13(30), 620-631.
256
Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.
257
Walsham, G. (2001). Knowledge management: the benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.
258
Wei, C. C., Choy, C. S., & Yew, P. H. P. (2009). Is the Malaysian telecommunication industry ready for knowledge management implementation?. Journal of knowledge management, 13(1), 69-87.
259
Wong, K.Y. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(23), 64–82.
260
Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.
261
Yazdani, B., Yaghoubi, N.M., & Hajiabadi, M. (2011). Critical success factors for knowledge management in organization: an empirical assessment. European journal of Humanities and Social Sciences, 3(1), 95-117.
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Davenport, T.H. & Probst, G.J.B. (2002). Knowldege management case book. Weinheim, Wiley.
286
Davenport, T.H. & Prusak, L. (1998). Working knowledge - how organisations manage what they know. Boston: Harvard Business School Press.
287
Davenport, T.H., De Long, D.W., & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.
288
Delong, D.W. & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113–127.
289
Du Plessis, M. (2007). Knowledge management: What makes complex implementations successful?. Journal Knowledge management, 11(2), 91-101.
290
Emadzade, M. K., Mashayekhi, B., & Abdar, E. (2012). Knowledge management capabilities and organizational performance. Interdisciplinary Journal of Contemporary Research in Business, 3(11), 781-790.
291
Enayati, G. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management: using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.
292
Enayati, Gh. & Sayyadi Ghasabeh, M. (2012). Studying the effects of organizational culture, organizational structure, and information technology on effectiveness of knowledge management: Using khorasan regional electricity company as a case study. African Journal of Business Management, 6(24), 7170-7183.
293
Fazli, S. & Alishahi, A. (2012). Investigating the relationships between organizational Factors (Culture, Structure, Strategy) and Performance through Knowledge Management. American Journal of Scientific Research, 44, 116-130.
294
Floh, A. & Treiblmaier, H. (2006). What keeps the e-banking customer loyal? A multigroup analysis of the moderating role of consumer characteristics on e-loyality in the financial service industry. Electronic Commerce Research, 7(2), 97-110.
295
Gandhi, S. (2004). Knowledge management and reference services. The Journal of Academic Librarianship, 30(5), 368-381.
296
Gold, A.H., Malhotra, A., & Segars, A.H. (2001). Knowledge management: an organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214
297
Greiner, M. E., Böhmann, T., & Krcmar, H., (2007). A strategy for knowledge management. Journal of Knowledge management, 11(6), 3-15.
298
Hahn, ED. (2003). Decision making with uncertain judgments: A stochastic formulation of the analytic hierarchy process. Decision Sciences. 34(3), 443–466.
299
Handzic, M., Amila L., & Amer, C. (2008). Auditing knowledge management practices: model and application. Knowledge Management Research & Practice, 6, 90-99.
300
Hasanali, F. (2002). Critical success factors of knowledge management. Retrieved from at: www. kmadvantage.com/docs/km_articles/Critical_Success_Factors_of_KM.pdf (accessed 20 November 2003).
301
Heaidari, M., Moghimi, M., & khanifar, H. (2011). The critical success factors in implementing knowledge management: agricultural organization in Islamic Republic of Iran. British Journal of Science, 1(2), 54-75.
302
Hozairi, Ketut B. A., Masroeri, & Irawan, M. (2012). Application of intelligent decision support systems (IDSS) to calculate the number of sectors for security operations in the east sea Indonesia. International Journal of Modern Engineering Research (IJMER), 2(6), 4373-4377.
303
Huang, Li-Su & Lai, C-P. (2012). An investigation on critical success factors for knowledge management using structural equation modeling. Procedia - Social and Behavioral Sciences, 40, 24-30.
304
Jakov, C., Salvatore, B., & Derek, A. A. (2005). Exploring the knowledge management index as a performance diagnostic tool. Systemics, Cybernetics and Informatics, 3(2), 27-33.
305
Jennex, M., Smolnik, S., & Croadell, D. (2009). Towards a consensus knowledge management success definition. The journal of information and knowledge management systems, 39,174-188.
306
Jennex, M.E. & Olfman, L. (2000). Development recommendations for knowledge management/ organizational memory systems. Information Systems Development Conference.
307
Karabag, A. (2010). Critical barrier and success factors for implementing knowledge management in organisations. Submission to IACCM, at UCLAN, Preston, UK Preston, 22 th-25th of June, 2010,CEMS Doctoral Seminar, 1-17.
308
Khatibian, N., Hasangholoipour, T., & Abedi Jafari, H. (2010). Measurement of knowledge management maturity level within organizations. Emerald Group Publishing Limited, 11(1), 54-70.
309
Kuo, C. W., Chang, S-C., & Pei-Hsuan, T. (2012). An evaluation of alternative business strategies: a hybrid fuzzy model approach. Proceedings of 2012 International Conference on Fuzzy Theory and Its Application, November 16-18, 1-5.
310
Lee, A.H.I., Chen, W-C. & Chang, C-J. C. (2008). A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan. Expert Systems with Applications, 34(1), 96-107.
311
Lee, H. & Choi, B. (2003). Knowledge management enablers processes an integrative view and empirical examination. Journal of management information systems, 20(4), 179- 228.
312
Lin, C-M. & Wei, C-C. (2005). Establishing the key performance indicators of knowledge management. International Journal of the Computer, the Internet and Management, 13(2), 67-87.
313
Mathi, K. (2004). Key success factors for knowledge management. Retrieved from http:// www. Dmreview.com.
314
Mehregan, M. R., Jamporazmey, M., Hosseinzadeh, M., & Kazemi, A. (2012). An integrated approach of critical success factors (CSFs) and grey relational analysis for ranking KM systems. Procedia - Social and Behavioral Sciences, 41, 402-409.
315
Mercado, L. C. C. (2010). Influence of critical success factors of knowledge management on the innovation performance of Colombian organizations. Eighth LACCEI Latin American and Caribbean Conference for Engineering and Technology (LACCEI’2010), Innovation and Development for the Americas, June 1-4, 1-10.
316
Moffett, S., McAdam, R., & Parkinson, S. (2002). Developing a model for technology and cultural factors in knowledge management: a factor analysis. Knowledge and Process Management, 9(4), 237-255.
317
Moffett, S., McAdam, R., & Parkinson, S. (2003). An empirical analysis of knowledge management applications. Journal of Knowledge Management, 7(3), 6–26.
318
Mohamed, M., Stankosky, M., & Murray, A. (2006). Knowledge management and information technology: can they work in perfect harmony?. Journal of knowledge management, 10(3), 103-116.
319
Najafi Tireh Shabankareh, A., Rastgari, M., & Abodarda, Z. (2012). Determining the relationship between organizational structure and knowledge of management among the experts of physical education organization. Annals of Biological Research, 3 (3), 1473-1479.
320
Pillania, R.K. (2008). Strategic issues in knowledge management in small and medium enterprises. Knowledge Management Research & Practice, 6, 334-338.
321
Rahnavard, F. & Mohammadi, A., (2009). Identifying key success factors of knowledge management systems in schools and higher education centers in Tehran. Information Technology Management Journal, 1(3), 37-52.
322
Ralph, L.L., Ellis, T. J. (2009). An investigation of a knowledge management solution for the improvement of reference services. Journal of Information, Information Technology and Organizations, 4, 17-38.
323
Remus, U. (2007). Success factors for the implementation of enterprise portal, Encyclopedia of Portal Technologies and Application, Information Science Reference, (30 April 2007), 985-991.
324
Saaty, TL. (1990). How to make a decision: the analytic hierarchy process. European Jornal Operational Reserch, 48(1), 9–26.
325
Sajeva, S. & Jucevicius, R. (2010). Determination of essential knowledge management system components and their parameters. Journal SOCIAL SCIENCES / SOCIALINIAI MOKSLAI, 1(67), 80-90.
326
Salavati, A. (2005). Approaches and key success factors in knowledge management. Knowledge management organizational, 8.
327
Sarfaraz, A. & Jenab, K. (2012). A fuzzy conceptual design selection model considering conflict resolution. IACSIT International Journal of Engineering and Technology, 4(1), 38-45.
328
Sarvary, M., (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.
329
Secme, N. Y., Bayrakdaroglu, A., & Kahraman, C. (2009). Fuzzy performance evaluation in Turkish banking sector using analytic hierarchy process and TOPSIS. Expert Systems with Applications, 36, 11699-11709.
330
Shahizan, H. & Laith, A. Y. AL-H. (2011). The relationships among critical success factors of knowledge management, innovation and organizational performance: A Conceptual Framework. 2011 International Conference on Management and Artificial Intelligence, IACSIT Press, 6, 94-103.
331
Shirazi, A., Mortazavi, S., & Pour Azad, N. (2011). Factors affecting employees’ readiness for knowledge management. European Journal of Economics, Finance and Administrative Sciences, (33), 167-177.
332
Singh, M. D. & Kant, R. (2008). Knowledge management barriers: an interpretive structural modeling approach. International Journal of Management Science and Engineering Management, 3(2), 141-150.
333
Singh, S. K. (2008). Role of leadership in knowledge management: a study. Journal of Knowledge Management, 12(4), 3-15.
334
Slagter, F. (2007). Knowledge management among the older workforce. Journal of Knowledge Management, 11(4), 82-96.
335
Sotoodeh Gohar, A., Khanzadi, M., & Farmani, M. (2012). Identifying and evaluating risks of construction projects in fuzzy environment: A case study in Iranian construction industry. Indian Journal of Science and Technology, 5(11), 3593-3602.
336
Sotoudeh, G., Khanzadi M., & Parchami, J. M. (2011). A fuzzy MCDM for evaluating risk of construction projects. Australian Journal of Basic and Applied Sciences, 5(12), 162-171.
337
Steven, W. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.
338
Syeedul, Al-A. & Saifur, R. (2010). Application of electronic banking in bangladesh: an overview. Bangladesh Reserch Publications, 4(2), 172-184.
339
Talebi, B., Pakdel Bonab, M., Zemestani, G., & Moradi, S. (2011). Presenting a perceptional model of effective factors in the success of knowledge management in governmental and non-governmental higher education centers and universities in Iran. American Journal of Scientific Research, (32), 69-81.
340
Toloie-Eshlaghy, A. & Akbari-Yusefvand, A. (2011). Identifying & prioritizing critical success factors (CSFs) in practicing knowledge management in small & medium firms using decision making techniques. Journal Economics, Finance & Administrative Sciences, (40), 101-116.
341
Vaccaro, A., Parente, R., & Veloso, F. M. (2010). Knowledge management tools, inter-organizational relationships, innovation and firm performance. Technological Forecasting and Social Change, 77(7), 1076-1089.
342
Valmohammadi, C. (2010). Identification and prioritization of critical success factors of knowledge management in Iranian SMEs: AN EXPERTS view. African Journal of Business Management, 4(6), 915-924.
343
Vărzaru1, M. & Jolivet, E. (2011). Towards a model of designing an organizational structure in a knowledge based society. Amfiteatru Economic, 13(30), 620-631.
344
Walczak, S. (2005). Organizational knowledge management structure. The Learning Organization, 12(4), 330-339.
345
Walsham, G. (2001). Knowledge management: the benefits and limitations of computer systems. European Management Journal, 19(6), 599-608.
346
Wei, C. C., Choy, C. S., & Yew, P. H. P. (2009). Is the Malaysian telecommunication industry ready for knowledge management implementation?. Journal of knowledge management, 13(1), 69-87.
347
Wong, K.Y. & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(23), 64–82.
348
Wong, K.Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management & Data Systems, 105(3), 261-279.
349
Yazdani, B., Yaghoubi, N.M., & Hajiabadi, M. (2011). Critical success factors for knowledge management in organization: an empirical assessment. European journal of Humanities and Social Sciences, 3(1), 95-117.
350
Zadeh, LA. (1965). Fuzzy sets. Information & Control, 8(3), 338–353.
351
352