Research Paper Data, information and knowledge management in the field of smart business
A model for reducing customer churn using AI-based customer relationship management in the insurance industry

Maral Shadpour; Kambiz Shahroodi; , Narges Delafrooz

Articles in Press, Accepted Manuscript, Available Online from 05 February 2025

https://doi.org/10.22054/ims.2025.81499.2507

Abstract
  In terms of the purpose of this study, it is an applied-developmental study that seeks to provide a model for reducing customer churn using artificial intelligence-based insurance industry. From the point of view of the data collection method, . To achieve the goal, a mixed exploratory research design ...  Read More

Research Paper Data, information and knowledge management in the field of smart business
Modeling the drivers and consequences of digital transformation in the country's steel industry business ecosystem Iran

, Parisa karaminiya; , Ali Rajabzadeh Ghatari; Mohmoud Dehghan Nayeri,

Articles in Press, Accepted Manuscript, Available Online from 11 February 2025

https://doi.org/10.22054/ims.2025.81930.2520

Abstract
  This research was conducted with the aim of modeling the drivers and consequences of digital transformation in the country's steel industry business ecosystem Iran. The present study is an applied-developmental research in terms of its purpose and a descriptive-survey research in terms of its data collection ...  Read More

Research Paper
Analyzing Managers' UnLearning in Skill Development in the Age of Digital Transformation

Neda Kavand; Yoseph Mohammadi Moghadam

Articles in Press, Accepted Manuscript, Available Online from 16 February 2025

https://doi.org/10.22054/ims.2025.78966.2454

Abstract
  In today's fast-paced and changing world, all the evidence points to the centrality of the human role in overcoming problems, opening bottlenecks, creating advanced technology and producing various technologies. In this field, managers are the foundation stone of any organization, and the organization ...  Read More