Seyyed Jalaladdin Hosseini Dehshiri ; Mojtaba Aghaei; Jamshid Salehi Sadaghiani
Abstract
Today, service delivery is changing with the advent of new technologies and the emergence of online businesses. The goal of online businesses and startups is to provide online services while saving customers time and money. One of the startups that are effective in meeting the needs of different groups ...
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Today, service delivery is changing with the advent of new technologies and the emergence of online businesses. The goal of online businesses and startups is to provide online services while saving customers time and money. One of the startups that are effective in meeting the needs of different groups of the community is the Fast Moving Consumer Goods (FMCG). Due to the high consumption rates and spoilage of FMCGs, proper management and performance improvement at different levels of the supply chain is essential. On the other hand, the use of knowledge management is the main factor in the success of the supply chain to achieve a competitive advantage. There are various barriers that lead to failure in the implementation of knowledge management (KM) in the supply chain. Therefore, it is necessary to identify and remove the barriers to the implementation of knowledge management in the supply chain of startups. The purpose of this research is to identify and prioritize strategies for removing barriers to the implementation of KM in FMCG supply chain. The framework in this study is to use the combination of Fuzzy Delphi, SWARA and Gray ARAS. The SWARA method has been used to determine the weight of the barriers, as criteria, and the Gray ARAS method has been used to obtain the final ranking of the approaches to acceptance of knowledge management in the supply chain. Finally, based on the results of this research, the positive leadership towards the adoption of knowledge management in the supply chain was considered as the best way to tackle barriers to the acceptance of knowledge management in the supply chain.
Shaban Elahi; Azam Sorani; Ali Rajabzadeh
Abstract
Knowledge management (KM) makes noticeable changes in different levels of new organizations. Human components related to knowledge sharing and workers motivation are two important components in successful implementation of knowledge management systems. The aim of this study is to determine the situation ...
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Knowledge management (KM) makes noticeable changes in different levels of new organizations. Human components related to knowledge sharing and workers motivation are two important components in successful implementation of knowledge management systems. The aim of this study is to determine the situation of knowledge sharing and workers motivation, before and after of implementing knowledge management system and to present a framework for companies active in chilling industry. In this study, we extracted and examined 9 components consist of social interactions, culture, subjective norms, social media, efficient knowledge, helping enjoyment, trust, feedback, and perceiving the usefulness of social media. Also, a framework was presented for knowledge sharing and workers motivation and according to this framework the situation of these two components was indicated before and after implementation of knowledge management system in 2 companies active in chilling industry. As a result, this framework can indicate the situation of knowledge sharing and employees’ motivation before and after implementation of knowledge management in an organization and can help private organizations to improve their current situation. The results showed that employee motivation and knowledge sharing after implementation of KM in comparison with the previous one has a significant difference and improved. With the help of this framework, the chilling industry can examine the impacts of KM implementation on employees’ motivation and knowledge sharing.
Mojtaba Aghaei; Mohammad Hassan Dehghani; Razieh Naderi Ziarati; Majid Toolabi
Abstract
Rapid changes in today's world, organizations are faced with different challenges, But in this way, organizations are able to help management tools and new technologies create opportunities to their advantage. Knowledge management is one of these instruments. The aim of this study was to evaluate ...
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Rapid changes in today's world, organizations are faced with different challenges, But in this way, organizations are able to help management tools and new technologies create opportunities to their advantage. Knowledge management is one of these instruments. The aim of this study was to evaluate the impact of implementation of knowledge management on supply chain agility is the Iran Khodro Company. Therefore, after reviewing the research literature dimensions of knowledge management and supply chain agility is determined. In this study, a choice is based on the model of knowledge management processes such as knowledge acquisition, knowledge generation, storing knowledge, application of knowledge and knowledge transfer. Also in the field of supply chain agility dimension of flexibility in supply, flexibility in manufacturing and flexibility in distribution and delivery is used. After identifying the desired dimensions in the research and determine hypotheses using structural equation modeling with the help of advanced software and SMART-PLS assumptions were tested and the results are analyzed.
Maryam Akhavan kharazian; Jamshid Salehi sadaghiani; Masumeh Monafi
Abstract
Knowledge management is regarded as one of the strategic resources of competitive Advantage. One of the most fundamental issues in knowledge management is how to accept this approach. In this study, for identifying the factors of readiness of organizations for accepting knowledge management, first through ...
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Knowledge management is regarded as one of the strategic resources of competitive Advantage. One of the most fundamental issues in knowledge management is how to accept this approach. In this study, for identifying the factors of readiness of organizations for accepting knowledge management, first through studding the literature review, critical factors of knowledge management acceptance was identified from perspective of different global thinkers and experts. Then in order to make applied study, the presented models by knowledge management experts was reviewed and finally conceptual model of study was established. In this model, four critical factors as factors influencing on readiness for accepting knowledge management was identified. Then for each factor, evaluation criteria was extracted and established. For this purpose, for each of the related criteria with each of the factors, some questions were established and in format of Questionnaire were given to the organizational experts. And Exploratory Factor Analysis for enough assay of the sample statistical society is used. Also, for answer to main question and hypothesis certify used One Sample T-Test.
Yosef Mohammadi Moghadam; Amir Behboodi; Roya Hamze,; Ghazale Khoda'i
Abstract
To evaluate and select appropriate knowledge management strategy, a lot of organizational factors should be considered. Processes of knowledge creation, knowledge sharing, knowledge retention, and knowledge acquisition are involved in the selection of appropriate strategies. In this study, a methodology ...
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To evaluate and select appropriate knowledge management strategy, a lot of organizational factors should be considered. Processes of knowledge creation, knowledge sharing, knowledge retention, and knowledge acquisition are involved in the selection of appropriate strategies. In this study, a methodology is offered to develop a knowledge management strategy. With regard to the infrastructure and processes of knowledge management bottlenecks of spiral knowledge processes are identified. Accordingly, strategic solutions are formulated for organizations. A review of the theoretical foundations of previous studies and factors affecting organizational knowledge management strategies have been explored from frameworks and administrative procedures. In this methodology, factors which influences on knowledge management strategy are as follows: organizational structure, corporate culture, information technology, human resource strategies and processes of knowledge sharing, knowledge capture, knowledge acquisition, and knowledge creation. In this study, the effect of mutual impact of organizational structure, IT and human resource management strategies on knowledge management strategy with the approach in knowledge spiral of the organization is emphasized. The proposed methodology was confirmed with a survey of 36 organizations and academic experts. At the end, the methodology was implemented to 2 different organizations and the results were analyzed.
Mohammad Esmailzadeh; Nastaran Taherparvar
Abstract
With the extension of internet and an increase in the access of users to internet, online games have been significantly developed. Also, customer needs and importance has been carefully paid attention to by the gaming companies. The purpose of this paper is to develop a model to explain the willingness ...
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With the extension of internet and an increase in the access of users to internet, online games have been significantly developed. Also, customer needs and importance has been carefully paid attention to by the gaming companies. The purpose of this paper is to develop a model to explain the willingness of gamers to use a game called Travian and using electronic customer knowledge management tools to communicate with the gamers and to get information and knowledge from them. After reviewing the literature, the research hypotheses, conceptual model including technology acceptance, flow state, customer intention for playing Travian and online customer knowledge management and their relationship were proposed. Then, the related data were collected using a questionnaire from a random sample for 375 people. Data was analyzed using structural equation modeling technique and AMOS software. Results show that flow state and ease of use has an influence on the intention. Accordingly, intention of use has a significant influence on the obtained knowledge from customer, knowledge for customer, and knowledge about customer.
M. Taghi Taghavifard; Mandana Vaghef Kohi; shima Salehi Moghadam
Volume 3, Issue 12 , September 2015, , Pages 77-95
Abstract
The objective of present article is to study the effect of knowledge management considering mediating role of organizational factors. This is an empirical research and the research method is descriptive survey. Research statistical population consists of 5480 staffs of Bank Melli Iran located in Tehran. ...
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The objective of present article is to study the effect of knowledge management considering mediating role of organizational factors. This is an empirical research and the research method is descriptive survey. Research statistical population consists of 5480 staffs of Bank Melli Iran located in Tehran. Also, a random sample of 336 persons was selected using Kredjcie-Morgan Table. Data was collected using a questionnaire and they were analyzed by SPSS and LISREL software. The obtained results show that CRM technology, knowledge acquisition, knowledge sharing and customer orientation variables have significant impact on the success of customer relationship management (CRM).
Maryam Asad beigi; Hossein Vahidi
Volume 2, Issue 6 , February 2015, , Pages 125-142
Abstract
Knowledge in our modern world is regarded as a vital tool for the maintenance and progress of the organization. That is, in today’s competitive world, lacking the necessary knowledge won’t guarantee the organization success. In the present article,theeffect of creating knowledge was studied ...
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Knowledge in our modern world is regarded as a vital tool for the maintenance and progress of the organization. That is, in today’s competitive world, lacking the necessary knowledge won’t guarantee the organization success. In the present article,theeffect of creating knowledge was studied based onfour-stage model by Nonaka&Takeuchi in gaining competitive advantage the six-element model presented by Mintzberg (Quality-Design-Indiscriminacy-Price-Logistics-Image) and surveyed in different branches of KarAfarin Bank in Tehran. In This research, following experts’ idea, the plan Questionnaires was provided including two sections. The first part of which were in search of evaluating creating knowledge indexes and the second part tried to evaluate the competitive status as presented Mintzberg’s six-element of competitive advantage, were prepared .These questionnaires were distributed among 185 members of managers and the experts. After that, the necessary statistical analyses were carried out and the hypothesis of the existence of positive and meaningful effect in creating knowledge in obtaining competitive advantage quadruple dimensions of sociality , externalizing , combining and internalizing were confirmed and ascertained that back
Mohammad Sadegh Moradi; Mohammad Sadegh Morad
Volume 3, Issue 9 , December 2014, , Pages 63-86
Abstract
Evolution of modern Technologies in the field of the Internet and Web in the last decade, especially Web 2.0 and its effect on the nature of Business Environment resulted in vast using of these Technologies in the Organizations too. A modern generation of Organizations evolved in which because of their ...
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Evolution of modern Technologies in the field of the Internet and Web in the last decade, especially Web 2.0 and its effect on the nature of Business Environment resulted in vast using of these Technologies in the Organizations too. A modern generation of Organizations evolved in which because of their importance and differences with the old one called Enterprise 2.0. Although talking about applying E-2.0 and its related technologies is somehow difficult, but it is helpful to identify Benefits of heading toward Enterprise 2.0 and based the shift based on these benefits. In this Study by reviewing related literature, six critical success Factor of Enterprise 2.0 have identified and prioritized including Knowledge Management, communication, information, collaboration, business process and innovation. Our prioritization of these Factors is done by AHP method and based on six experts in the field of information technology.
Mohammad Taghi Taghavifard; M Shirzad; Zeynab Salavati; A. Pourashraf
Volume 1, Issue 4 , September 2014, , Pages 25-35
Abstract
Knowledge Management (KM) as a multi-disciplinary field is including a widerange of science fields such as computer, management, information systems, andeconomics. This study investigates the relationship between culture andorganizational commitment and KM in Tavanir Company. The research method isdescriptive ...
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Knowledge Management (KM) as a multi-disciplinary field is including a widerange of science fields such as computer, management, information systems, andeconomics. This study investigates the relationship between culture andorganizational commitment and KM in Tavanir Company. The research method isdescriptive and correlation-based and questionnaire is used to gather data todetermine knowledge management, organizational commitment andorganizational culture factors. The population consists of 850 individuals, out ofwhich 267 were used as a sample for this study. The obtained results indicate asignificant relationship between knowledge management and organizationalculture while, no significant relationship between organizational commitment andknowledge management and organizational culture on organizational commitmenthas been observed
