Mohsene Asadi; Mehdi Shami Zanjani
Abstract
For today's businesses, the move to digital transformation and the use of disruptive technologies for survival and growth is inevitable and can create many innovative opportunities for them. In order for organizations to move in this direction and design a roadmap for their digital transformation, they ...
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For today's businesses, the move to digital transformation and the use of disruptive technologies for survival and growth is inevitable and can create many innovative opportunities for them. In order for organizations to move in this direction and design a roadmap for their digital transformation, they must first have a comprehensive and holistic understanding of the current digital situation of themselves. Assessing digital maturity can be the first step in developing the roadmap of digital transformation. Since digital transformation is not a one-dimensional issue and involves many dimensions in the organization, so identifying and paying attention to these dimensions can make it easier to plan for the digital transformation of the organization. This is possible with the help of digital maturity models. This study was conducted to provide a framework for assessing digital maturity. The research method used here was a systematic literature review. Dimensions of digital maturity in this framework include "strategy", "governance and leadership", "business model and ecosystem", "culture and skills", "process", "employee experience", "customer experience", "technology", "data" "Innovation" were identified and then 69 indicators related to each dimension were introduced.
Mohammad Taghi Taghavifard; roya hejazinia
Abstract
Social media, as an advancement in information technology is one of the most appealing topics to the public sector. Governments need to take measures to profit from this technology so that they can offer the most sought-for today's services. The COVID-19 pandemic and the necessity of providing virtual ...
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Social media, as an advancement in information technology is one of the most appealing topics to the public sector. Governments need to take measures to profit from this technology so that they can offer the most sought-for today's services. The COVID-19 pandemic and the necessity of providing virtual services have additionally highlighted social media technology in public sector. This study aims to propose a social media-based maturity model to deliver sustainable e-government services (e-government 2.0) in developing countries. The various dimensions of the model were identified by using the mixed research approach. For qualitative investigations, data were collected by literature review and semi-structured interviews and thematic analysis. For quantitative assessments, data were gathered through a researcher-made questionnaire and analyzed by a one-sample t-test and the two-way chi-square test. The dimensions of e-government 2.0 maturity model were initial phases (information transparency activities), managed phases (knowledge creation and management), defined phases (participation and collaboration), quantitatively managed phases (activities, real servicing, and transactions), and optimized phases (smartening up service delivery).
Mohammad Reza Taghva; Mohammad Taghi TaghaviFard; Ali Moeini; Mohammad Reza Zynoddini
Abstract
For about two decades, the different organizations have begun offering various types of electronic services in the world and many researchers have spoken about governments using multiple approaches to become smarter. However, there is no consensus and no precise definition of the smart government, ...
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For about two decades, the different organizations have begun offering various types of electronic services in the world and many researchers have spoken about governments using multiple approaches to become smarter. However, there is no consensus and no precise definition of the smart government, its components and dimensions. On the other hand, the high cost of implementing macro-scale e-service projects encourages governments to initially model e-government and control costs. Hence, over a decade, various models for the development, delivery, evaluation, and other dimensions of e-government have been presented and discussed, but because of the novelty of the smart government as the new generation of e-government, no specific framework and model are provided. The purpose of this research is to identify the components and dimensions of smart government and their classification. Therefore, it tries to use the meta-synthesis method to systematically study scientific documents related to the discussion and to express the dimensions of the smart government. Finally, by using the Shannon entropy method, the indices of each dimension are ranked according to previous studies. The result of the research shows that the smart government has six dimensions: 1. Smart management and leadership; 2. Infrastructure and smart technology; 3. Smart interaction; 4. Smart service; 5. Smart environment; and 6. Smart security. The results of the research show that the proposed model is more complete than other studies, and it has a specific category. This research is the first research to rank the indicators and dimensions of smart government.
