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Introducing e-Government 2.0 Maturity Model: Focusing on Developing Countries

Document Type : Research Paper

Authors

1 Industrial Management, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran

2 Industrial Management,, Faculty of Management and Accounting,, Allameh Tabataba'i University,

Abstract

Social media, as an advancement in information technology is one of the most appealing topics to the public sector. Governments need to take measures to profit from this technology so that they can offer the most sought-for today's services. The COVID-19 pandemic and the necessity of providing virtual services have additionally highlighted social media technology in public sector. This study aims to propose a social media-based maturity model to deliver sustainable e-government services (e-government 2.0) in developing countries. The various dimensions of the model were identified by using the mixed research approach. For qualitative investigations, data were collected by literature review and semi-structured interviews and thematic analysis. For quantitative assessments, data were gathered through a researcher-made questionnaire and analyzed by a one-sample t-test and the two-way chi-square test. The dimensions of e-government 2.0 maturity model were initial phases (information transparency activities), managed phases (knowledge creation and management), defined phases (participation and collaboration), quantitatively managed phases (activities, real servicing, and transactions), and optimized phases (smartening up service delivery).

Keywords

References
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صفری، حسین، خوش‌سیما، غلامرضا، محمدیان، ایوب، مصلحی، عادل، حاکی، کاظم، فرازمند، عماد و تمیزی، علیرضا. (1382). مدل بلوغ دولت الکترونیک وزارت بازرگانی ایران. فصلنامه دانش مدیریت، 16 (1)، 78-53.
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‌ ‌استناد به این مقاله: تقوی‌فرد، محمدتقی.، حجازی نیا، رویا. (1400). مدلی برای بلوغ دولت الکترونیک 0, 2: با تمرکز بر کشورهای درحال‌توسعه، مطالعات مدیریت کسب وکار هوشمند، 10(38)، 1-36.
DOI: 10.22054/ims.2021.61644.1993
 Journal of Business Intelligence Management Studies is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License..vv
تقوا، محمدرضا، تقوی‌فرد، محمدتقی، معینی، علی و زین‌الدینی، محمدرضا. (1396). مدلی برای دولت هوشمند: تبیین ابعاد دولت هوشمند با استفاده از روش فراترکیب. فصلنامه مطالعات مدیریت کسب‌وکار هوشمند، 21، 168-131. doi: 10.22054/IMS.2018.8515
تقوی‌فرد، محمدتقی، قربانی‌زاده، وجه‌الله و حجازی‌نیا، رویا. (1398). الگوی الزامات استقرار خدمات دولت الکترونیکی در بستر رسانه اجتماعی: دولت الکترونیک 0, 2. پژوهش‌های مدیریت عمومی، 46، 170-146. doi:10.22111/JMR.2020.31326.4741
ثقفی، فاطمه، ناصراسلامی، فاطمه و علیجربان، معصومه. (1389). مدل بومی بلوغ دولت سیار. فصلنامه سیاست علم و فناوری، 3 (2)، 64-46. doi: 20.1001.1.20080840.1389.3.2.5.7
خادمی، سید موسی و خادمی، سید رضا. (1400). طراحی مدل سنجش بلوغ دولت الکترونیک (مورد مطالعه: استانداری استان لرستان). مدیریت سازمانهای دولتی، 9 (4). doi:10. 30473/IPOM 2021. 56090. 4254.
صفری، حسین، خوش‌سیما، غلامرضا، محمدیان، ایوب، مصلحی، عادل، حاکی، کاظم، فرازمند، عماد و تمیزی، علیرضا. (1382). مدل بلوغ دولت الکترونیک وزارت بازرگانی ایران. فصلنامه دانش مدیریت، 16 (1)، 78-53.
عبادی، نغمه و پیرنژاد، علی. (1393). حکمرانی الکترونیک در شهرداری‌ها: مطالعه پرتال شهرداری های کشور. مجله مدیریت دولتی، 6 (2)، 288-265. doi: 10.22059/JIPA.2014.50766
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Bertot, J. , Jaeger, P. , Munson, S. , & Glaisy, T. (2010). Social media Technology and government transparency. Computer, 43 (11) , 53–59.
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Bonson, E. , Perea, D. , & Bednarova, M. (2019). Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities. Government Information Quarterly, 36 (3) , 480-489. https: //doi. org/10. 1016/j. giq. 2019. 03. 001.
Bonson, E. , Torres, l. , Royo, s. , & Flores, f. (2012). Local e-government 2. 0: Social media and corporate transparency in municipalities. Government Information Quarterly, 29, 123–132. https: //doi. org/10. 1016/j. giq. 2011. 10. 001.
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Chen, Q. , Min, C. , Zhang, W. , Wang, G. , Ma, X. , & Evans, R. (2020). Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis. Computers in Human Behavior, 110,106380. https: //doi. org/10. 1016/j. chb. 2020. 106380.
Chun, S. , & Luna-Reyes, L. (2012). Social media in government. Government Information Quarterly, 29 (4) , 441-445.
Chun, S. , Shulman, S. , Sandoval, R. , & Hovy, E. (2010). Government 2. 0: Making Connections between citizens, data and government. Information Policy, 15, 1-9. https: //doi. org/10. 3233/IP-2010-0205.
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Criado, J. , Rojas-Martin, F. , & Gil-Garcia, I. (2017). Enacting social media success in local public administrations an empirical analysis of organizational, institutional, and contextual factors. International Journal of Public Sector Management, 30 (1) , 31-47. https: //doi. org/10. 1108/IJPSM-03-2016-0053.
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Drissa, O. , Melloulib, S. , & Trabelsi, Z. (2019). From citizens to government policy-makers: Social media data analysis. Government Information Quarterly, 36 (3) , 560-570. https: //doi. org/10. 1016/j. giq. 2019. 05. 002.
Geyer, S. , & Krumay, B. (2015). Development of a social media maturity model-a grounded theory approach. 48th Hawaii International Conference. System Sciences (HICSS).
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Graham, M. , Avery, E. , & Park, S. (2015). The role of social media in local government crisis communications. Public Relations Review, 41, 386–394. https: //doi. org/10. 1016/j. pubrev. 2015. 02. 001.
Guo, J. , Liu, Z. , & Liu, Y. (2016). Key success factors for the launch of government social media platform: Identifying the formation mechanism of continuance intention. Computers in Human Behavior, 55, 750-763. https: //doi. org/10. 1016/j. chb. 2015. 10. 004.
Han, H. , Xu, H. , & chen, H. (2018). Social commerce: A systematic review and data synthesis. Electronic Commerce Research and Applications, 30, 38-50. https: //doi. org/10. 1016/j. elerap. 2018. 05. 005.
Jaeger, P. , & Bertot, J. (2010). Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly, 27 (4) , 371-376. https: //doi. org/10. 1016/j. giq. 2010. 05. 003.
Jami pour, M. , & Jafari, S. (2018). Toward a maturity model for the application of social media in healthcare: The health 2. 0 roadmap. Online Information Review,43 (3) , 404-425. https: //doi. org/10. 1108/OIR-02-2018-0038.
Khan, G. (2014). the Government 2. 0 Utilization Model and Implementation Scenarios. Information Development online first, 31 (2) , 135-149. https: //doi. org/10. 1177/0266666913502061.
Kulpa, M. , & Johnson, K. (2008). Interpreting the CMMI (R): A Process Improvement Approach (2nd ed.). Auerbach Publications.
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Business Intelligence Management Studies
Volume 10, Issue 37
September 2021
Pages 1-36
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  • Receive Date: 17 June 2021
  • Revise Date: 05 October 2021
  • Accept Date: 16 October 2021
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