Behnam Golshahi; Nahid Dorostkar Ahmadi; Nahid Sadeghi
Abstract
This study has the goal of assessing and prioritizing self-serving technologies with a combined approach to continuous usage of electronic banking services. To achieve this goal we used literature review and interviewing banking experts to determine parameters affecting continuous usage of ...
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This study has the goal of assessing and prioritizing self-serving technologies with a combined approach to continuous usage of electronic banking services. To achieve this goal we used literature review and interviewing banking experts to determine parameters affecting continuous usage of self-serving technologies. And to prioritize these parameters we used paired comparison analysis questionnaires and fuzzy analytic hierarchy process.Validity of questionnaire was attained by content method and its stability was attained by calculating the rate of compatibility of aggregation matrix of experts’ opinions. Statistical population of this research includes 30 managers and deputy managers of selected Saman Banks’s branches in the region of northern Tehran which by snowball sampling method 12 of them were selected to participate in this study. Data analysis were done using fuzzy AHP and using MATLAB software. Analysis of data showed that self-serving services have different weighs according to three parameters of customer value, quality of service and customer readiness in which POS devices (0.662 weigh) have the most usability and importance from the view of banking experts. Other services rank as ATM (0.181). Mobile banking services (0.101) and Internet bank (0.056) respectively. In addition ranking of self-serving technologies according to 14 indexes also justifies the previous results.
Mohammadreza Saadi; Yousef Mohamadi Moghadam; Jafar Abbaspour; Heidar Abbaspour
Abstract
The growth of various studies accomplished regarding the barriers to electronic banking and facing with a kind of dispersed information in this context necessitates performing combinational studies which would provide researchers with the extract of current studies related to this subject in a scientific ...
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The growth of various studies accomplished regarding the barriers to electronic banking and facing with a kind of dispersed information in this context necessitates performing combinational studies which would provide researchers with the extract of current studies related to this subject in a scientific and systematic way. The purpose of this study is to investigate the results of research works in the field of electronic banking barriers in Iran and to examine the 19 articles using the meta-analysis and comprehensive meta-analysis software (CMA2). A total of 10 studies have been selected and reviewed based on inclusive criteria. The result of meta-analysis regarding electronic banking barriers including 7 variables indicates that: managerial barriers with the effect size of 0.751, cultural barriers with the effect size of 0.598, regulatory barriers with the effect size of 0.579, technical barriers with the effect size of 0.544, and economic barriers with the effect size of 0.518 have the most preventive effect on the establishment and development of e-banking.
Haniyeh Hooshmand; Amir Afsar
Volume 2, Issue 5 , June 2004, , Pages 133-157
Abstract
Increasingimportance ofknowledge and growing trendin today'sknowledge-based economy, has turned knowledge management into a strategic and vital tool in order to gain and maintain a competitive advantage. And electronic Banks as well as effective organizations in country’s transactions to gain and ...
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Increasingimportance ofknowledge and growing trendin today'sknowledge-based economy, has turned knowledge management into a strategic and vital tool in order to gain and maintain a competitive advantage. And electronic Banks as well as effective organizations in country’s transactions to gain and maintain a competitive advantage, should try to successful implementation of the knowledge management.Because knowledge management can act as a different element in E-commerce environment, and help people to accept their new roles and responsibilities easier and faster in e-commerce environment.Thereforein this research we have focused on the impact of proper infrastructure of knowledge management in E-banking. The method of this research is descriptive-analytical and Mellat Bank of Qom province is selected as the statistical subjects. And to evaluate the reliability, inconsistency rate is calculated. Also To prioritize indicators of Fuzzy Analytic Hierarchy Process is used. As a result, this research indicates that the most important criteria include “IT infrastructure, knowledge infrastructure and organizational infrastructure”.
