Document Type : Research Paper

Authors

1 islamic azad university of central tahran branch

2 Information Technology Department, Iranian Research Institute for Information Science and Technology (IranDoc)Corresponding Author: Ershadi@irandoc.ac.ir

3 Assistant Professor of Islamic Azad University, Centeral Tehran Branch

Abstract

Mistake proofing is an approach whose main purpose is to make mistakes impossible. This technique can eliminate the possibility of errors by making changes in the process, or by appropriate culture, or by preventing them from making a mistake by sending the appropriate message. Using new tools or technologies to improve the quality expected of the customer. The use of the miscalculation will dramatically increase customer loyalty. Although it has been decades in the making, it has a limited track record in services as well as in information technology and especially in information systems. In this study, based on previous research, the main dimensions of the error-solving strategies are categorized. Then, using the questionnaire, the experts' opinions on prioritization of nonlinearity strategies are discussed. We also select the final criteria based on the nominal batch technique and then prioritize the factors that play an important role in making the information systems unreliable based on the best-worst or BWM weighting method. The results showed that proper planning of quality management programs, skilled staff, advanced facilities and equipment, design capability and finally the use of appropriate controllers as the most important factors of information systems malfunction can be considered as the top priority of service managers. Also, providing appropriate assumptions for information items and improved data model structures can reinforce technological and innovative approaches to information systems.

Keywords

امینی، موسی و میرزائی دریانی، شهرام. (۱۳۹۳). اولویت‌بندی روش‌ها و فنون نوین مدیریتی مؤثر بر بهبود بهره‌وری (مطالعه موردی: شعب بانک‌های دولتی و خصوصی شهر تبریز). کنفرانس بین‌المللی حسابداری و مدیریت، تهران، موسسه همایشگران مهر اشراق، مرکز همایش‌های دانشگاه تهران.
پیکام، علیرضا و سلیمی فرد، خداکرم. (1395). ارائه چارچوبی برای بررسی عوامل درون‌سازمانی مؤثر بر امنیت سامانه‌های اطلاعاتی با استفاده از روش تحلیل سلسله مراتبی فازی. مطالعات مدیریت کسب‌وکار هوشمند، 4(16)، 176-147.
ترکمنی، کیمیا. (۱۳۹۵). تأثیر مدیریت ضدخطاسازی پوکایوکه (POKA YOKE) برروی عملکرد شغلی و شاخص‌های تولیدی (مطالعه موردی شرکت نورسازان مشهد). چهارمین کنفرانس بین‌المللی پژوهش‌های کاربردی در مدیریت و حسابداری، تهران، دانشگاه شهید بهشتی.
رضایی مقدم، سعید؛ کرباسیان، مهدی و امانی بابادی، بهمن. (۱۳۸۹). بررسی کارایی و چالش‌های موجود در سیستم اطلاعاتی مدیریت. اولین همایش ملی فناوری‌های نوین در صنایع نفت و گاز، امیدیه، دانشگاه آزاد اسلامی واحد امیدیه.
شخصی دربند، حامد و جرجانی مقدم، زهره. (۱۳۹۵). استفاده از تکنیک پوکایوکه در سیستم حمل‌ونقل ریلی درون‌شهری با رویکرد کاهش حوادث و خرابی‌ها. هشتمین اجلاس آسیایی جامعه ایمن و اولین اجلاس منطقه‌ای جامعه ایمن مشهد 2017، مشهد، شهرداری مشهد.
صفی خانی، محمود و مینو، علیرضا. (۱۳۹۳). بررسی تأثیر تکنیک پوکا یوکه بر روی شاخص‌های تولید در صنعت خودروسازی (مطالعه موردی: شرکت سایپا). کنفرانس بین‌المللی مدیریت در قرن 21، تهران، موسسه مدیران ایده پرداز پایتخت ویرا.
قاضی‌زاده فرد، سید ضیاءالدین. (۱۳۸۵). بررسی مسائل و مشکلات ایجاد و به‌کارگیری سیستم‌های اطلاعات مدیریت (MIS) در کشور (با تمرکز بر موانع انسانی در سازمان‌های دولتی). دومین کنفرانس بین‌المللی مدیریت فناوری اطلاعات و توسعه، تهران، هتل المپیک.
میرقاسمی پیرمحله، سمیرا و محسن محمد نوربخش لنگرودی، ۱۳۹۴، تعیین و بررسی عوامل مؤثر در ارزیابی سازمان‌های خدماتی در به‌کارگیری مفاهیم تولید ناب مطالعه موردی بیمارستان شهید انصاری رودسر. سومین کنفرانس بین‌المللی مدیریت چالش‌ها و راهکارها، شیراز، مرکز همایش‌های علمی همایش نگار.
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استناد به این مقاله: حاجی‌زاده،  آنیتا، ارشادی، محمدجواد، نبات‌چیان، محمدرضا. (1400). توسعه راهکارهای خطاناپذیرسازی سیستم‌های اطلاعاتی به کمک روش بهترین-بدترین، مطالعات مدیریت کسب وکار هوشمند، 10(37)، 69-108.                                DOI: 10.22054/IMS.2020.49864.1689
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