Business Intelligence Management Studies

Developing a DSS for performance evaluation: A case study in Export Developing Bank of Iran

Authors

Zahra Jalaeian Zafarani 1
Mehdi Seifbarghy Seifbarghy 2

1 Master of Information Technology Managment, Alzahra university Tehran

2 Assistant Professor of Industrial Engineering, Alzahra University

Abstract
In this paper, we propose a new model on personnel performance evaluation
considering the job specifications so that the personnel are evaluated
based on the job rather than only individual specifications. This is the major
contribution of this paper. Based on the proposed model, for both individual
and job specifications, the corresponding criteria are determined
with different factors. The individual criteria are obtained from different
researches and are filtered and classified into three social, technical and
management groups. The job specifications are also collected from the a
previous valid research. We have used the pair wise comparison of normal
and fuzzy AHP in order to determine the factor numbers of the individual
criteria and normal AHP in order to determine the factor numbers of the
job criteria. Finally, each personnel is given score (at most 5) regarding
the criteria and all the personnels are ranked using TOPSIS method. The
whole steps are presented in the form of a decision support system and is
implemented in the Export Developing Bank of

Keywords

Performance evaluation
Multiple Criteria Decision Making
Job Description
Decision Support System
Business Intelligence Management Studies
Volume 1, Issue 3
Spring 2014
Pages 1-18

  • Receive Date 28 April 2013
  • Revise Date 07 July 2015
  • Accept Date 25 January 2014

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