Business Intelligence Management Studies

Designing a Responsive Internet Banking by Design Science

Document Type : Research Paper

Authors

maryam zolfaghar 1
ameneh khadivar 2
fatemeh abbasi 3

1 Faculty of social science and economics, Alzahra University, Tehran, Iran

2 lAssociate Professor, Faculty of Social Sciences and Economics, Al-Zahra University, Tehran, Iran.

3 Information technology,Management faculty, Tehran university, Tehran,Iran

https://doi.org/10.22054/ims.2021.55667.1826
Abstract
Technology progress, during the recent decades, has influenced the banking industry. Banks have moved from traditional banking to online banking. Users expect to view systems on different browsers or different devices without disrupting the overall/page due to the small size of the display on some devices such. This expectation is responsiveness which is one of the factors influencing the user experience. Responsiveness means that the contents of a web-based system are displayed correctly and clearly on all devices and browsers, regardless of screen size. The purpose of this article is also to design a responsive Internet Banking system based on design science. It has been designed, based on the study of the scientific background and considering the concepts of Internet Banking, its adoption factors, responsiveness and user experience and the system requirements, from a business and technical point of view.
The present study provides a system design that can be used by all financial institutions. It can also be applicable for universities and higher education institutions, as it describes, step by step, how to practically use the research method in a real system.
Considering the results of this study, user experience, including issues such as responsiveness, ease of use and learnability, is much interesting for users, and the Internet banks that provide these factors along with security and performance are very attractive and are highly appreciated.

Keywords

Internet Bank
Responsive
Design Science
User Experience
Internet
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Business Intelligence Management Studies
Volume 11, Issue 39
Autumn 2022
Pages 37-66

  • Receive Date 27 September 2020
  • Revise Date 06 March 2021
  • Accept Date 05 September 2021

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