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Designing a model of the consequences of the application of artificial intelligence and machine learning in advertising and sales

Document Type : Research Paper

Authors

1 Associate Professor of Business Administration, Faculty of Social Sciences, University of Mohaghegh Ardabili, Ardabil, Iran Corresponding Author: hrk6809@gmail.com

2 Ph .D student, Faculty of Social Sciences, University of Mohaghegh Ardabili, Ardabil, Iran

10.22054/ims.2024.76711.2403

Abstract

The digital world provides many opportunities for marketers to reach customers. However, in the fast-paced world, finding new and innovative ways to advertise and sell products and services is very important. Due to the advancement of artificial intelligence and its development in the field of advertising and sales, professionals now have the tools to completely redefine the current understanding of branding, marketing, advertising and sales. The growing popularity of the Internet and the increased use of mobile devices are generating massive amounts of consumer data that feed artificial intelligence-based systems. This research is a type of mixed research with a qualitative and quantitative approach, which is a survey descriptive study in terms of its purpose, application, and in terms of data collection. The statistical population of the research was managers and experts in the field of digital marketing and IT in the field of advertising and sales, who were selected using the snowball sampling method. In the qualitative part, the tools for collecting information were library and articles review, interviews, and in the quantitative part, questionnaires. In the qualitative part of the data analysis method, using the theme analysis that was compiled with MAXQDA software and using the coding method, and in the quantitative part, the analysis method was based on Kendall's correlation test. According to the results of the research, 7 main themes, 22 sub-themes and 44 codes were discovered, which included the consequences of using artificial intelligence and machine learning in advertising and sales. The findings of the research can have important results for marketers and activists in the field of advertising and sales. Among the consequences of the application of artificial intelligence and machine learning, we can mention things such as understanding, recognizing and revealing consumer needs and desires, classifying target advertisements, intelligent evolution of commercial advertisements, innovation in sales, development of sales channels, and optimization of the fields of using artificial intelligence in advertising agencies Keywords:: artificial intelligence, machine learning, big data, advertising and sales

Introduction

Most of the research on the use of artificial intelligence and machine learning in advertising and sales has been done in the last four years. The gap between AI research, the application of AI and machine learning in advertising and sales is still significant. Theoretical findings still need to be supported by real tools and software solutions. In the academic context, most researchers either focus on describing one or two of the newest solutions available on the market or mention very generalized application areas and focus on AI as a phenomenon and the main object of study. There is little research on the results of the general implementation of artificial intelligence in advertising and sales and the results of the implementation of specific artificial intelligence tools. Studies have been conducted on the applications and challenges of the application of artificial intelligence and machine learning in marketing, international marketing and marketing strategies. The innovation of the current study is that despite the exponential development of artificial intelligence and related technologies, its emerging application in various production environments, none of the previous studies have addressed the consequences and results of the application of artificial intelligence and machine learning in a qualitative manner in advertising and sales; Therefore, to cover the issues raised above, we intend to answer the following research question. What areas of artificial intelligence and machine learning are used in advertising and sales? What are the existing solutions based on artificial intelligence and related technologies such as machine learning in the field of advertising and sales development and optimization?

Literature Review

Artificial intelligence is a computer science technology that teaches computers to understand and imitate human communication and behavior. Today, around the world, artificial intelligence has become a hot topic in many sciences and public discussions in society; Because it seems to expand and challenge human cognitive capacity. It is obvious that artificial intelligence will become an integral part of every business organization worldwide in the long run. One of the definitions of artificial intelligence is to teach computers to learn, reason and adapt (Bardo Eritav et al., 2020). Artificial intelligence is supposed to simulate human intelligence in order to support or even expand human abilities (Ote, 2019). In other definitions, the possession of machines with rational and human thinking and action has been emphasized (Berry Hill et al., 2019; Zahouri et al. Moghadam, 2020). Machine learning (ML) is a process that uses observations or data, such as direct experience or instruction, to recognize patterns in data without human intervention, allowing you to make better decisions in the future. The goal of ML is to enable computers to learn automatically "on their own," without human intervention or assistance, so that systems can adjust their actions accordingly. Today, most AI applications use ML in marketing activities, from personalizing product offers to helping discover the most successful advertising channels, estimating churn rates or customer lifetime value, and creating superior customer groups (Tiwari et al., 2021; Shissel et al., 2020). Compared to traditional advertising production, artificial intelligence technology has increased the effectiveness of advertising production and marketing, and has made brand marketing more humane, accurate and effective, and has improved the effectiveness of advertising communications and information call rates. Advertising production using artificial intelligence technology can categorize, combine information sources, quickly generate new ideas, and implement intelligent marketing (Deng et al., 2019).

Methodology

This research is a type of mixed research with a qualitative and quantitative approach, which is a survey descriptive study in terms of its purpose, application, and in terms of data collection. The tools of data collection in the qualitative part of the library review were articles and semi-structured interviews with 18 managers and experts in the field of digital marketing and IT in the field of advertising and sales, who were selected using the snowball sampling method. The method of data analysis in the qualitative section, using theme analysis, which was compiled with MAXQDA software and using the coding method. In the quantitative part, purposeful sampling with 35 digital marketing experts and information gathering through a questionnaire, the analysis method was based on Kendall's correlation test.

Results

According to the results of the research, 7 main themes, 22 sub-themes and 44 codes were discovered, which included the consequences of using artificial intelligence and machine learning in advertising and sales. The findings of the research can have important results for marketers and activists in the field of advertising and sales. Among the consequences of the application of artificial intelligence and machine learning, we can mention things such as understanding, recognizing and revealing consumer needs and desires, classifying target advertisements, intelligent evolution of commercial advertisements, innovation in sales, development of sales channels and optimization of the fields of using artificial intelligence in advertising agencies.

Discussion and Conclusion

The rapid development of modern technology, especially artificial intelligence, has led to the creation of powerful solutions to take advertising and sales to a whole new level. With the increased use of social media and the Internet, the amount of data available on customer behavior and customer communication is immense. Although research on the use of artificial intelligence and related technologies is still limited due to the novelty of the topic, this paper reviews existing research on innovation, the use of social media with AI, machine learning, and big data capabilities to provide opportunities to increase advertising effectiveness and Sales have been linked. Using artificial intelligence, it is possible to gain a clearer view of consumer behavior on social media that leads to brand preferences. Artificial intelligence-based systems that work in digital marketing environments focus on machine learning and big data techniques and use data-driven marketing strategies to guide and collect customer knowledge data and evaluate activity performance; Therefore, by using systems based on artificial intelligence and machine learning, facilitate decision-making processes, understanding user behavior and responses, innovation strategies, sales forecasting, understanding social network strategies, customer orientation and optimization of activities and strategic advertising planning in digital environments.
Advertising and sales systems based on artificial intelligence can add value to the business, as well as turn the application of artificial intelligence and machine learning in advertising and sales into a sustainable strategy that can guide the steps a company takes to succeed in its marketing strategies, such as content analysis and optimization. social; performance analysis and media selection; Budget analysis and optimization; Identifying and evaluating target groups; Predicting reactions; monitoring the competition, it needs to realize; Therefore, the application and new uses of advertising and sales system based on artificial intelligence seem necessary for companies

Keywords

Main Subjects

References
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Business Intelligence Management Studies
Volume 12, Issue 48
December 2024
Pages 223-270
Files
History
  • Receive Date: 12 November 2023
  • Revise Date: 03 February 2024
  • Accept Date: 04 March 2024
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