Document Type : Research Paper
Authors
1 Master of Management of Information Technology, Alzahra University, Tehran, Iran.
2 Associate Professor, Management Department, Faculty of Social Sciences and Economics, Alzahra University, Tehran, Iran Corresponding Author: a.khadivar@alzahra.ac.ir
3 Assistant Professor, Faculty of Management and Accounting, Shahid Beheshti University, Tehran, Iran
Abstract
Researches have demonstrated that many organizations leverage the analysis of user-generated opinions and content on social networks to cultivate knowledge and enhance decision-making. This study aims to analyze the financial performance of non-profit organizations by examining user-generated opinions. The dataset comprises 26,714 user tweets from 23 global Twitter accounts and ten years of financial data (2010-2020) from five selected non-profit organizations. The results of topic modeling and sentiment analysis were converted into panel data. These results were analyzed using ordinary least squares (OLS) and dynamic ordinary least squares (DOLS) methods.Findings indicate a significant relationship between user-generated content and the financial performance of non-profit organizations. While positive sentiments did not exhibit a significant impact on financial performance, negative sentiments and retweets demonstrated a negative relationship, whereas likes showed a positive correlation with financial performance. By harnessing insights from user-generated content, non-profit organizations can optimize their content strategies to improve financial outcomes. Nevertheless, it is imperative to consider the adverse effects of negative sentiments and retweets to achieve substantial improvements in financial performance.
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