Business Intelligence Management Studies

Identifying Inhibitors of Smart Tourism Development in Iran (Fuzzy Delphi Technique)

Articles in Press

Document Type : Research Paper

Authors

Fatemeh Karaji 1
Mohammad Javad Jamshidi 2
Mahdi Hosseinpour 3
Feyzallah Monavvarifard 4

1 New Computer Systems Department, Strategic Sciences and Technologies Faculty, Razi University.

2 Department of Modern Computer Systems Engineering, Faculty of Strategic Sciences and Technologies, Razi University, Kermanshah, Iran

3 Interdisciplinary Sciences Department, Strategic Sciences and Technologies Faculty, Razi University.

4 Post Doc of Agricultural Education and Lecturer in Razi University.

https://doi.org/10.22054/ims.2026.86049.2620
Abstract
Given the increasing role of new technologies in the transformation of the tourism industry and its importance in sustainable economic and social development, utilizing smart tourism capacities in countries has become an undeniable necessity. The aim of this research is to systematically identify and analyze the obstacles to the development of smart tourism in Iran in order to provide effective solutions to overcome them. This research is of an applied type and was conducted using the triangular fuzzy Delphi method in three rounds. The statistical population consisted of 28 experts who were selected using a purposive sampling method of chain referral. The data collection tool was a researcher-made questionnaire whose items were extracted from the content analysis of interviews and 21 scientific articles and validated based on the PRISMA flowchart. The validity and reliability of the research tool were confirmed by conducting three rounds of triangular fuzzy Delphi and calculating the agreement coefficient. The research findings indicate that the obstacles to the development of smart tourism in Iran are categorized into eight main dimensions: technical and infrastructural, institutional-legal, human resources, economic, international, educational, cultural-social, and security. Accordingly, solutions have been proposed to remove these obstacles and accelerate the process of making tourism smart in Iran. This research, for the first time, uses the triangular fuzzy Delphi technique to comprehensively identify and prioritize the obstacles to the development of smart tourism in Iran and provides a model for policymaking in order to promote smart tourism and achieve sustainable development.

Keywords

Smart Tourism
Development Barriers
Fuzzy Delphi
Iran
Sustainable Development
 
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