Identifying and Leveling the Factors Affecting the Maturity of the Organization's IT Using the Interpretive Structural Modeling and Fuzzy MICMAC Approach

Seddighi, Nazila; Sanaei, Mohamad Reza

doi:10.22054/IMS.2019.39944.1478

Document Type : Research Paper

Authors

¹ Ph.D. student of Information Technology Management, Faculty of Management and Accounting, Islamic Azad University, Qazvin Branch, Qazvin.

² Assistant Prof. Management and Accounting Department, Islamic Azad University, Qazvin Branch, Qazvin. (Corresponding Author: mohamadrezasanaei@gmail.com)

https://doi.org/10.22054/IMS.2019.39944.1478

Abstract

Considering the role of information technology maturity in increasing organizational competitiveness, this study aims to propose a model for identifying the factors affecting the IT organization processes based on the ITIL and COBIT frameworks, as well as determining the causal relationships and leveling these factors using a hybrid approach of ISM and Fuzzy MICMAC. This research is classified as a descriptive-survey, and applied research. researcher-made questionaries’ to collect data. The statistical population of this study consists of senior managers and senior experts of FANA Company. A limited number of experts can provide this study’s required information, the sample size was equal to the statistical population (consisting of 15 organizational experts). In order to demonstrate the capability of the proposed model, this model was implemented at Fantaff Company. The findings showed that, based on the factors mentioned in these frameworks and according to the organizational expert’s views, there are14 factors influencing the maturity of IT in this organization in the form of three areas of “strategy and planning of IT services”, “acquisition and implementation of IT services”, and “monitoring and supporting IT services”. In addition, after analyzing the causal relations among these factors, "applying standards in IT", "existence of organizational structure of IT", and "optimal network infrastructure and data center" were determined as the most effective, the most Affected, and the most independent factors in the IT maturity model of Iranian organizations, respectively, which played a significant role in determining the level of maturity of IT organizations.

Keywords

References

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Business Intelligence Management Studies

Identifying and Leveling the Factors Affecting the Maturity of the Organization's IT Using the Interpretive Structural Modeling and Fuzzy MICMAC Approach

References

References

Volume 8, Issue 31
April 2020
Pages 23-60

Identifying and Leveling the Factors Affecting the Maturity of the Organization's IT Using the Interpretive Structural Modeling and Fuzzy MICMAC Approach

References

References

Volume 8, Issue 31April 2020Pages 23-60

Volume 8, Issue 31
April 2020
Pages 23-60