Authors
1 Department of Industrial Management, Allameh Tabataba’ee University, Tehran, Iran
2 Department of IT Engineering, MehrAlborz University, Tehran, Iran
Abstract
Nowadays, many organizations take Business Intelligence (BI) systems to improve their decision making processes. Although many organizations adopted BI systems, not all implementations are successful. This paper seeks to identify critical success factors (CSFs) that impact on successful implementation of BI systems in organizations. So, at first, through literature reviews, 26 success factors were identified. After that a questionnaire has been developed and then filled by domain experts who had at least three years of experience in ITIL implementation and consultation in Iran. Exploratory Factor Analysis (EFA) has been used for data analysis, which finally classified critical success factors into four groups named as “organizational”, “human”, “project management”, and “technical”. The results of this study provide a very useful reference for scholars and managers to identify the relevant issues of BI projects in Iran.
Keywords
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