Business Intelligence Management Studies

Personal relationship, knowledge storage and performance of health care services

Authors

Jamshid Salehi Sadaghiyani 1
Vahid Najafi Kalyan 2
Mousa Rezvani Chamanzamin 3

1 professor of industrial management– Faculty of management and Accounting – Allameh Tabataba’i University

2 PhD Student of Human Resource Management - Faculty of Economic, Management and Administrative Sciences – Semnan University

3 Assistant Professor University Azad University of Astara

Abstract
Effective personal relationships, combined with knowledge and experience in the
fields of health care, provide quality and appropriate services to patients. So this
study aimed to analysis the relationship between personal relationships and
knowledge storage and how these impacts on hospital service performance in
selected hospitals of Tehran. Findings from research using structural equation
modeling showed that personal relationships through individual and
organizational memory have strong positive and significant effect on the
performance of health care services in the hospital. The results also show that
personal relationships have not a direct impact on service performance.
Performance and quality of health care are important because it deals with
human lives. Hospital managers should improve personal relationship of staff
align with knowledge creation and sharing to achieve better health care
performances

Keywords

Personal Relationship
Knowledge storage
Healthcare
Individual memory
Organizational memory
Business Intelligence Management Studies
Volume 1, Issue 4 - Serial Number 4
Summer 2014
Pages 113-129

  • Receive Date 07 September 2013
  • Revise Date 07 July 2015
  • Accept Date 16 March 2014

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