Document Type : Research Paper

Author

Department of Industrial Engineering, Payame Noor Universtiy, Tehran, Iran

Abstract

 

Introduction

In recent years, modern production enterprises for sustainable competitive advantage and profitability, consider the purpose of producing their products to provide services to customers instead of selling products or providing a combination and package of services and products. Product-service systems (PSS) are one of the dimensions of servitization. Therefore, considering the increasing use in the industry and the increased publication of articles in its various fields, such as the design, implementation, and business models of digital, intelligent, sustainable PSS, as well as little research in this field in the country, it is an excellent opportunity, especially for acquaintance and review of articles and studies is to identify gaps in the current literature. To achieve the goals, a comprehensive bibliometric analysis, and network structure has been performed on the literature available in the Scopus database until 7/18/2022.
Research Question(s)
The paper answers the main research questions on the published research on the PSS: (Q1) What is the main information, pattern, and trends of publication? (Q2) Who are the main authors? (Q3) Which are the most productive countries? (Q4), Which articles have the highest number of citations? (Q5) Which are the most productive institutions and universities in PSS? (Q6) Which are the main journals? (Q7) What are the most frequently used keywords? (Q8) What are the patterns of the Co-Citation network and citation analysis and trends? (Q9) What is the collaboration (Co-Authorship) network among organizations, authors, and countries? (Q10) What is the Co-Occurrence network? (Q11) What are the main clusters? Moreover, what are their subjects and issues? What are the trends of research on PSS? (Q12), and What are the research gaps? (Q13).

Literature Review

This section aims to summarize the available literature review in PSS to clarify the need for the present research.
Our literature review shows that PSS has increased in recent years. This increasing trend illustrates that PSS has attracted the attention of many academics and researchers. Although this field is crucial for modern firms, fewer studies have addressed PSS by scientometrics and bibliometric analysis. Therefore, it is vital to review these papers using bibliometric tools and specify gaps in the literature.
Figure 1 shows the annual publication trends and collaborations until 2022.
Figure 1: Figure 1 Literature published in the PSS field from 2000 to 2022
 

Methodology

This paper uses network structure, scientometrics, and descriptive analysis to analyze publications around the Product-service systems (PSS).
The present study uses "VOSviewer" software and open source R package "bibliometrix". Also, co-citation, collaboration (co-authorship), co-occurrence, citation, thematic mapping analysis, and clustering are discussed. The data collection came from the Scopus database.

Results

The results show that the most dominant keywords are "product-service systems", "sustainability" and "PSS". The main common keywords in the leading cluster are PSS and servitization. The results show that most studies and citations are limited to developed economies such as China, England, and Italy. In addition, resources can be classified into four clusters. "Conceptualization and lexicography", "PSS design and implementation", "PSS integration and sustainability and connection with the supply chain" and "Digital and intelligent PSS".
Figure 2: Major keywords (WordCloud). source: findings of the present research
 
Figure 3: Co-authorship network, source: findings of the present research
 
Figure 4 displays the countries' collaboration networks.
Figure 4: Country Co-authorship network, source: findings of the present research
 
The most cited papers globally are shown in Table 1.
Table 1: Most cited papers (global)
















Mont ok, 2002, j clean prod










Tukker a, 2004, bus strategy environ









Baines ts, 2007, proc inst mech eng part b j eng manuf










Tukker a, 2015, j clean prod










Meier h, 2010, cirp ann manuf technol




Manzini e, 2003, j clean prod





482Discussion

This paper provides a network structure analysis and scientometrics of the trends in the field of PSS (2000–2022), using the Scopus and WOS databases. By comparing the search results in the two databases, 504 Scopus articles published in English were selected. We analyze and visualize with VOSviewer and Bibliometrix. Although there are several articles that have reviewed PSS, few have used a scientometrics approach in the PSS. This paper analyzed the most cited articles, the most productive authors and countries and frequent keywords and journals, the publication trends, and the most productive affiliations. This paper also conducted bibliometric analysis on Co-citation, Collaboration (Co-Authorship), Co-word (Co-Occurrence) analysis, citation, Thematic mapping, bibliographic coupling, and Clustering analysis. The results indicate a fast increase in the number of publications in recent years in the PSS. The analysis determines that “Ming x”, and “Sakao t” are the most productive authors in developing PSS. (Mont ok., 2002) is the most cited (global) article with 1411 citations
The important keywords are “product-service systems”, “product design” and “Product service system (PSS)”.

Conclusion

PSS is rapidly developing in servitization and can operate as a new opportunity for countries and companies. This paper proposes a systematic view of how the PSS field. The results show that the studies conducted are limited to developed economies such as the United Kingdom, Italy, China, and Germany.
Furthermore, the study suggests suggestions for future research through identifying the literature gaps by ThematicMap analysis and helps scholars find research opportunities and propose some practical implications. This paper offers managers an opportunity to familiarize themselves with the design and implementation of PSS.
The most dominant keywords are sustainability, servitization, product service systems, business models, and circular economy. The main common keywords in the leading cluster include "business model" and "service-product systems", "circular economy", and "conceptual design". Based on the results of the clustering analysis, the issues of serviceability, product design, and service-product systems are among the most important main clusters. This paper also provides suggestions for future research and helps researchers by identifying gaps in the literature review by schematic map analysis. Based on the gaps, the most important of them are communication and implementation using technologies such as industry 4.0 and blockchain technology and intelligence, quantification of criteria and how to implement them, development of quantitative business models and smart product-service systems, and, how to implement and design its supply chain, define and develop new criteria, and the connection and application of new technology in this field were proposed.

 




Keywords

فریدی زاد، ا.م؛ هاتف، س. (2017). طراحی برای پایداری اجتماعی از طریق سیستم‌های خدمت- محصول. نشریه هنرهای زیبا- هنرهای تجسمی، 22 (1)، 137-149. https://doi.org/10.22059/jfava.2017.61018
صادقی، ا؛ آذر، ع؛ والمحمدی، چ؛ علیرضایی، ا. (2019). طراحی مدل ارزیابی عملکرد زنجیره تأمین خدمات- محصول در صنایع لوازم خانگی با استفاده از تحلیل عاملی و شبکه‌های عصبی- فازی با مطالعه موردی شرکت‌های لوازم خانگی در کشور ایران. مدیریت تولید و عملیات، 10 (2)، 83-123. https://doi.org/10.22108/jpom.2019.116300.1193
مفاخری، خ؛ سعید نیا، ح. (2019). تعیین دامنه توسعه کسب‌وکارهای خدمات محصول محصور، در شرکت‌های تولیدکننده کالاهای صنعتی؛ موردمطالعه: صنعت تولید تجهیزات سنگین- شرکت آلفا. تحقیقات بازاریابی نوین، 9 (1)، 15-32. https://doi.org/10.22108/nmrj.2019.106038.1378
 
References
Agher, J.-R., Dubois, P., & Aoussat, A. (2021). A Bibliometric Analysis of Product-Service Systems’ Design Methodologies: Potential Root-Cause Identification of PSS’Failures. Sustainability, 13(11), 6237.
Abdel-Basst, M., Mohamed, R., & Elhoseny, M. (2020). A novel framework to evaluate innovation value proposition for smart product–service systems. Environmental Technology & Innovation, 20, 101036. https://doi.org/10.1016/j.eti.2020.101036
Adam, M. (2018). The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers. Sustainability, 10(7), 2518. https://doi.org/10.3390/su10072518
Akasaka, F., Nemoto, Y., Kimita, K., & Shimomura, Y. (2012). Development of a knowledge-based design support system for Product-Service Systems. Computers in Industry, 63(4), 309-318. https://doi.org/10.1016/j.compind.2012.02.009
Akbar, P., & Hoffmann, S. (2018). Under which circumstances do consumers choose a product service system (PSS)? Consumer benefits and costs of sharing in PSS. Journal of Cleaner Production, 201, 416-427. https://doi.org/10.1016/j.jclepro.2018.08.010
Annarelli, A., Battistella, C., Costantino, F., Di Gravio, G., Nonino, F., & Patriarca, R. (2021). New trends in product service system and servitization research: A conceptual structure emerging from three decades of literature. CIRP Journal of Manufacturing Science and Technology, 32, 424-436. https://doi.org/10.1016/j.cirpj.2021.01.010
Aria, M., & Cuccurullo, C. (2017). bibliometrix: An R-tool for comprehensive science mapping analysis. Journal of informetrics, 11(4), 959-975. https://doi.org/10.1016/j.joi.2017.08.007
Aurich, J. C., Fuchs, C., & Wagenknecht, C. (2006). Life cycle oriented design of technical Product-Service Systems. Journal of Cleaner Production, 14(17), 1480-1494. https://doi.org/10.1016/j.jclepro.2006.01.019
Baines, T. S., Lightfoot, H. W., Evans, S., Neely, A., Greenough, R., Peppard, J., Roy, R., Shehab, E., Braganza, A., Tiwari, A., Alcock, J. R., Angus, J. P., Bastl, M., Cousens, A., Irving, P., Johnson, M., Kingston, J., Lockett, H., Martinez, V., Michele, P., Tranfield, D., Walton, I. M., & Wilson, H. (2007). State-of-the-art in product-service systems. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 221(10), 1543-1552. https://doi.org/10.1243/09544054jem858
Beuren, F. H., Gomes Ferreira, M. G., & Cauchick Miguel, P. A. (2013). Product-service systems: a literature review on integrated products and services. Journal of Cleaner Production, 47, 222-231. https://doi.org/10.1016/j.jclepro.2012.12.028
Blüher, T., Riedelsheimer, T., Gogineni, S., Klemichen, A., & Stark, R. (2020). Systematic Literature Review—Effects of PSS on Sustainability Based on Use Case Assessments. Sustainability, 12(17), 6989. https://doi.org/10.3390/su12176989
Boehm, M., & Thomas, O. (2013). Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design. Journal of Cleaner Production, 51, 245-260. https://doi.org/10.1016/j.jclepro.2013.01.019
Chesbrough, H. (2011). Open services innovation: Rethinking your business to grow and compete in a new era. John Wiley & Sons.
Geum, Y., & Park, Y. (2011). Designing the sustainable product-service integration: a product-service blueprint approach. Journal of Cleaner Production, 19(14), 1601-1614. https://doi.org/10.1016/j.jclepro.2011.05.017
Haase, R. P., Pigosso, D. C. A., & McAloone, T. C. (2017). Product/Service-System Origins and Trajectories: A Systematic Literature Review of PSS Definitions and their Characteristics. Procedia CIRP, 64, 157-162. https://doi.org/10.1016/j.procir.2017.03.053
Jelvehgaran Esfahani, H., Tavasoli, K., & Jabbarzadeh, A. (2019). Big data and social media: A scientometrics analysis. International Journal of Data and Network Science, 145-164. https://doi.org/10.5267/j.ijdns.2019.2.007
Kurpiela, S., & Teuteberg, F. (2022). Strategic planning of product-service systems: A systematic literature review. Journal of Cleaner Production, 338, 130528. https://doi.org/10.1016/j.jclepro.2022.130528
Li, X., Wang, Z., Chen, C.-H., & Zheng, P. (2021). A data-driven reversible framework for achieving Sustainable Smart product-service systems. Journal of Cleaner Production, 279, 123618. https://doi.org/10.1016/j.jclepro.2020.123618
Manzini, E., & Vezzoli, C. (2003). A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize. Journal of Cleaner Production, 11(8), 851-857. https://doi.org/10.1016/s0959-6526(02)00153-1
Martínez-López, F. J., Merigó, J. M., Valenzuela-Fernández, L., & Nicolás, C. (2018). Fifty years of the European Journal of Marketing: a bibliometric analysis. European Journal of Marketing, 52(1/2), 439-468. https://doi.org/10.1108/ejm-11-2017-0853
Matschewsky, J., Kambanou, M. L., & Sakao, T. (2017). Designing and providing integrated product-service systems – challenges, opportunities and solutions resulting from prescriptive approaches in two industrial companies. International Journal of Production Research, 56(6), 2150-2168. https://doi.org/10.1080/00207543.2017.1332792
Meier, H., Roy, R., & Seliger, G. (2010). Industrial Product-Service Systems—IPS 2. CIRP Annals, 59(2), 607-627. https://doi.org/10.1016/j.cirp.2010.05.004
Mont, O., & Tukker, A. (2006). Product-Service Systems: reviewing achievements and refining the research agenda. Journal of Cleaner Production, 14(17), 1451-1454. https://doi.org/10.1016/j.jclepro.2006.01.017
Mont, O. K. (2002). Clarifying the concept of product–service system. Journal of Cleaner Production, 10(3), 237-245. https://doi.org/10.1016/s0959-6526(01)00039-7
Müller Csernetzky, P., Keiderling, F., Kowalkowski, C., Østerlund, M., West, S., & Stoll, O. (2020). Adjusting customer journey mapping for application in industrial product-service systems. International Journal of Business Environment, 11(3), 275. https://doi.org/10.1504/ijbe.2020.10032987
Överholm, H. (2017). Alliance formation by intermediary ventures in the solar service industry: implications for product–service systems research. Journal of Cleaner Production, 140, 288-298. https://doi.org/10.1016/j.jclepro.2015.07.061
Pezzotta, G., Sassanelli, C., Pirola, F., Sala, R., Rossi, M., Fotia, S., Koutoupes, A., Terzi, S., & Mourtzis, D. (2018). The Product Service System Lean Design Methodology (PSSLDM). Journal of Manufacturing Technology Management, 29(8), 1270-1295. https://doi.org/10.1108/jmtm-06-2017-0132
Philsoophian, M., Akhavan, P., & Abbasi, M. (2021). Strategic Alliance for Resilience in Supply Chain: A Bibliometric Analysis. Sustainability, 13(22), 12715. https://doi.org/10.3390/su132212715
Reim, W., Parida, V., & Örtqvist, D. (2015). Product–Service Systems (PSS) business models and tactics – a systematic literature review. Journal of Cleaner Production, 97, 61-75. https://doi.org/10.1016/j.jclepro.2014.07.003
Roy, R., & Cheruvu, K. S. (2009). A competitive framework for industrial product-service systems. International Journal of Internet Manufacturing and Services, 2(1), 4. https://doi.org/10.1504/ijims.2009.031337
Sabbagh, O., Ab Rahman, M. N., Ismail, W. R., & Wan Hussain, W. M. H. (2016). Methodology implications in automotive product–service systems: a systematic literature review. Total Quality Management & Business Excellence, 28(13-14), 1632-1668. https://doi.org/10.1080/14783363.2016.1150169
Sakao, T., & Neramballi, A. (2020). A Product/Service System Design Schema: Application to Big Data Analytics. Sustainability, 12(8), 3484. https://doi.org/10.3390/su12083484
Sakao, T., Öhrwall Rönnbäck, A., & Ölundh Sandström, G. (2013). Uncovering benefits and risks of integrated product service offerings — Using a case of technology encapsulation. Journal of Systems Science and Systems Engineering, 22(4), 421-439. https://doi.org/10.1007/s11518-013-5233-6
Salwin, M., Jacyna-Gołda, I., Kraslawski, A., & Waszkiewicz, A. E. (2022). The Use of Business Model Canvas in the Design and Classification of Product-Service Systems Design Methods. Sustainability, 14(7), 4283. https://doi.org/10.3390/su14074283
Shimomura, Y., Nemoto, Y., & Kimita, K. (2015). A method for analysing conceptual design process of product-service systems. CIRP Annals, 64(1), 145-148. https://doi.org/10.1016/j.cirp.2015.04.035
Son, H., Kwon, Y., Park, S. C., & Lee, S. (2017). Using a design structure matrix to support technology roadmapping for product–service systems. Technology Analysis & Strategic Management, 30(3), 337-350. https://doi.org/10.1080/09537325.2017.1310377
Sundin, E., Öhrwall Rönnbäck, A., & Sakao, T. (2010). From component to system solution supplier: Strategic warranty management as a key to efficient integrated product/service engineering. CIRP Journal of Manufacturing Science and Technology, 2(3), 183-191. https://doi.org/10.1016/j.cirpj.2010.04.007
Tukker, A. (2004). Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet. Business Strategy and the Environment, 13(4), 246-260. https://doi.org/10.1002/bse.414
Tukker, A. (2015). Product services for a resource-efficient and circular economy – a review. Journal of Cleaner Production, 97, 76-91. https://doi.org/10.1016/j.jclepro.2013.11.049
Vandermerwe, S., & Rada, J. (1988). Servitization of business: Adding value by adding services. European management journal, 6(4), 314-324. https://doi.org/10.1016/0263-2373(88)90033-3
Wang, P. P., Ming, X. G., Li, D., Kong, F. B., Wang, L., & Wu, Z. Y. (2011). Status review and research strategies on product-service systems. International Journal of Production Research, 49(22), 6863-6883. https://doi.org/10.1080/00207543.2010.535862
Xu, Z., Elomri, A., Zhang, Q., Liu, C., & Shi, L. (2020). Status review and research strategies on product-service supply chain. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 234(8), 1075-1086. https://doi.org/10.1177/0954405420905199
Yu, D., Xu, Z., & Wang, W. (2018). Bibliometric analysis of fuzzy theory research in China: A 30-year perspective. Knowledge-Based Systems, 141, 188-199. https://doi.org/10.1016/j.knosys.2017.11.018
Zhang, Y., Chen, J., & Jiang, Z. (2021). Optimal product service system configuration considering pairing utility and uncertain customer behavior. Flexible Services and Manufacturing Journal. https://doi.org/10.1007/s10696-021-09424-9
Zheng, P., Wang, Z., Chen, C.-H., & Pheng Khoo, L. (2019). A survey of smart product-service systems: Key aspects, challenges and future perspectives. Advanced Engineering Informatics, 42, 100973. https://doi.org/10.1016/j.aei.2019.100973
References [In Persian]
Faridi zad, A., & Hatef, S. (2017). Design for Social Sustainability Trough Product Service Systems1. Honar-Ha-Ye-Ziba: Honar-Ha-Ye-Tajassomi, 22 (1), 137-149. https://doi. org/10. 22059/jfava. 2017. 61018. [In Persian]
Mafakheri, K., & Saeidnia, H. (2019). Determining the Scope of Product-oriented Service Businesses in Industrial Goods Companies (Case Study: Heavy Equipment Industry-Alpha Company). New Marketing Research Journal, 9(1), 15-32. [In Persian]
Sadeghi, A., Azar, A., Valmohammadi, C., & Alirezaei, A. (2019). Designing a product-service supply chain performance evaluation model in the home appliance industry using factor analysis and fuzzy neural networks Case study: home appliance companies in Iran. Journal of Production and Operations Management, 10(2), 83-123. [In Persian]