استفاده از تئوری اعداد خاکستری در روش‌های تصمیم‌گیری چند شاخصه برای ارزیابی ریسک برون‌سپاری پروژه‌های فناوری اطلاعات

نویسندگان

1 دانشجوی دکتری مدیریت تولید و عملیات، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران، ایران. (نویسنده مسئول)؛ sjahosseini@ut.ac.ir

2 عضو هیئت علمی، گروه مدیریت صنعتی، دانشکده مدیریت، دانشگاه تهران، تهران

چکیده

 
عدم قطعیت، جزء جداناشدنی و اجتناب‌ناپذیر پروژه‌ها است. ادبیات تحقیق نشان می‌دهد که پروژه‌های فناوری اطلاعات و به‌ویژه برون‌سپاری این پروژه‌ها با ریسک زیادی همراه است. ازاین‌رو با توجه به اهمیت این حوزه، در این پژوهش به شناسایی و اولویت‌بندی ریسک‌های برون‌سپاری پروژه‌های فناوری اطلاعات پرداخته شد. در ابتدا با بررسی تحقیقات انجام‌شده، فهرستی از معیارهای شناسایی‌شده در اختیار خبرگان شرکت قرار گرفت، سپس معیارهای موردنظر پس از بررسی موردمطالعه و بر اساس نظر خبرگان با روش دلفی فازی نهایی و انتخاب شدند. در گام بعد بر اساس روش سوآرا وزن نهایی معیارهای موردنظر به دست آمد. همچنین با بررسی پژوهش‌های انجام‌شده در این حوزه، فهرستی از مهم‌ترین ریسک‌های برون‌سپاری پروژه‌های فناوری اطلاعات شناسایی گردید. سپس برای اولویت‌بندی ریسک‌های شناسایی شده، از روش آراس خاکستری بهره گرفته شد. نتایج نشان داد که معیار اشتراک دانش و تجربیات، به­عنوان مهم‌ترین معیار و از دست دادن منابع مزیت رقابتی، به­عنوان مهم­ترین ریسک شناسایی گردید.

کلیدواژه‌ها


عنوان مقاله [English]

Using Gray Numbers Theory in Multi-Attribute Decision Making Methods for the Evaluation the Risk of Outsourcing of Information Technology Projects

نویسندگان [English]

  • Seyyed Jalaladdin Hosseini Dehshiri 1
  • Jalil Heydari Dehooei.Zohrabi 2
1 Ph.D. Student, Operations and Production Management, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran (Corresponding Author: sjahosseini@ut.ac.ir)
2 Faculty Member, Department of Industrial Management, Faculty of Management, University of Tehran, Tehran
چکیده [English]

 
Uncertainty is inherent and inevitable component of projects. Research literature suggests that Information Technology (IT)projects and, in particular, outsourcing of these projects are at high risk. Therefore, according to the importance of this field, this study aimed to identify and prioritize the risks of outsourcing IT projects. Initially, by reviewing the research, a list of identified criteria was provided to the company's experts. Then, the criteria were selected after the scrutiny case study and according to the experts' opinion with the fuzzy Delphi method. In the next step, based on SWARA method, the final weights of the criteria were obtained. Also, after reviewing the literature, a list of important risks for outsourcing IT projects was identified. Then, for the prioritization of the identified risks, ARAS gray method was used. The results showed that the criterion of sharing knowledge and experience as the most important criterion and loss of resources of competitive advantage was identified as the most important risk.
 

کلیدواژه‌ها [English]

  • Risk of Information Technology Project
  • outsourcing
  • Fuzzy Delphi
  • SWARA
  • Grey ARAS
 

 

 

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