مدلی برای دولت هوشمند: تبیین ابعاد دولت هوشمند با استفاده از روش فراترکیب

تقوا, محمدرضا; تقوی فرد, محمدتقی; معینی, علی; زین‌الدینی, محمدرضا

doi:10.22054/ims.2018.8515

نوع مقاله : مقاله پژوهشی

نویسندگان

¹ دانشیار، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران. (نویسنده مسئول

² دانشیار، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران.

³ استاد دانشکده علوم مهندسی، پردیس دانشکده‌های فنی ، دانشگاه تهران، تهران.

⁴ دانشجوی دکتری مدیریت فناوری اطلاعات، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران.

https://doi.org/10.22054/ims.2018.8515

چکیده

نزدیک به دو دهه است که در دنیا ارائه انواع خدمات الکترونیکی از سوی سازمان‌ها آغاز شده است و بسیاری از پژوهشگران از رویکرد هوشمند سازی دولت سخن گفته‌اند. با این‌ وجود تعریف دقیقی از دولت هوشمند، اجزاء و ابعاد آن‌که دارای اجماع باشد وجود ندارد. از طرفی هزینه بالای اجرای پروژه‌های خدمات الکترونیکی در سطح کلان، دولت‌ها را به مدل‌سازی اولیه دولت الکترونیکی و کنترل هزینه‌ها تشویق می‌کند. ازاین‌رو در این حوزه بیش از یک دهه است که مدل‌های مختلف توسعه، ارائه خدمات، ارزیابی و دیگر ابعاد دولت الکترونیکی مطرح و بحث شده است اما به دلیل نو بودن مباحث دولت هوشمند به‌عنوان نسل جدید دولت الکترونیک هنوز چارچوب و مدل مشخصی ارائه نشده است. هدف از این پژوهش احصاء و شناسایی اجزاء و ابعاد دولت هوشمند و طبقه‌بندی آن‌هاست؛ بنابراین تلاش شده است تا با روش فراترکیب به مطالعه نظام‌مند مستندات علمی مرتبط با بحث پرداخته و مدلی برای دولت هوشمند ارائه شود. در پایان با استفاده از روش آنتروپی شانون شاخصهای هر بعد با توجه به مطالعات پیشین رتبه‌بندی می‌شود. نتیجه پژوهش نشان می‌دهد که دولت هوشمند دارای شش بعد است: 1ـ مدیریت و رهبری هوشمند، 2ـ زیرساخت و فناوری هوشمند، 3ـ تعامل هوشمند، 4ـ خدمات هوشمند، 5ـ محیط هوشمند و 6ـ امنیت هوشمند. نتایج تحقیق نشان می‌دهد که مدل ارائه‌شده در مقایسه با پژوهش‌های دیگر کامل‌تر و دارای دسته‌بندی مشخص است. این پژوهش اولین پژوهش به ‌منظور رتبه‌بندی شاخص‌ها و ابعاد دولت هوشمند است.

کلیدواژه‌ها

عنوان مقاله [English]

A Smart Government Model: Dimensions of Smart Government Using Meta-Synthesis Method

نویسندگان [English]

Mohammad Reza Taghva ¹
Mohammad Taghi TaghaviFard ²
Ali Moeini ³
Mohammad Reza Zynoddini ⁴

¹ Associate Professor, Industrial Management, Allameh Tabataba’i University, Tehran. (Corresponding Author: taghva@gmail.com )

² Associate Professor, Industrial Management, Allameh Tabataba’i University

³ Professor, School of Engineering Sciences, Colledge of Engineering, University of Tehran, Tehran.

⁴ Ph.D. Candidate, IT managment, Allameh Tabataba'i University, Tehran

چکیده [English]

For about two decades, the different organizations have begun offering various types of electronic services in the world and many researchers have spoken about governments using multiple approaches to become smarter. However, there is no consensus and no precise definition of the smart government, its components and dimensions. On the other hand, the high cost of implementing macro-scale e-service projects encourages governments to initially model e-government and control costs. Hence, over a decade, various models for the development, delivery, evaluation, and other dimensions of e-government have been presented and discussed, but because of the novelty of the smart government as the new generation of e-government, no specific framework and model are provided. The purpose of this research is to identify the components and dimensions of smart government and their classification. Therefore, it tries to use the meta-synthesis method to systematically study scientific documents related to the discussion and to express the dimensions of the smart government. Finally, by using the Shannon entropy method, the indices of each dimension are ranked according to previous studies. The result of the research shows that the smart government has six dimensions: 1. Smart management and leadership; 2. Infrastructure and smart technology; 3. Smart interaction; 4. Smart service; 5. Smart environment; and 6. Smart security. The results of the research show that the proposed model is more complete than other studies, and it has a specific category. This research is the first research to rank the indicators and dimensions of smart government.

کلیدواژه‌ها [English]

E-Government
Smart Government
Maturity Model
Dimensions of Smart Government
Meta-synthesis Method
Shannon Entropy

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مطالعات مدیریت کسب و کار هوشمند

مدلی برای دولت هوشمند: تبیین ابعاد دولت هوشمند با استفاده از روش فراترکیب

مراجع

مراجع

دوره 6، شماره 21
مهر 1396
صفحه 131-168

مدلی برای دولت هوشمند: تبیین ابعاد دولت هوشمند با استفاده از روش فراترکیب

مراجع

مراجع

دوره 6، شماره 21مهر 1396صفحه 131-168

دوره 6، شماره 21
مهر 1396
صفحه 131-168