مروری سیستماتیک بر رویکردهای سرمایه‌گذاری در امنیت اطلاعات

نوع مقاله: مقاله پژوهشی

نویسندگان

1 عضو هیئت علمی، گروه مدیریت، دانشکده علوم اداری و اقتصادی ، دانشگاه فردوسی، مشهد

2 دانشجو دکترای مدیریت فناوری اطلاعات، گروه مدیریت، دانشکده علوم اداری و اقتصادی، دانشگاه فردوسی مشهد (نویسنده مسئول)؛ p.mousavi@mail.um.ac.ir

چکیده

امنیت اطلاعات جنبه بسیار مهم سیستم‌های اطلاعاتی است. در زمینه فنّاورانه امنیت اطلاعات پژوهش‌های بسیاری انجام شده است، اما با گسترش نیازهای امنیتی، توجه به نقش مدیریت در امنیت اطلاعات نیز اهمیت قابل‌توجهی پیدا کرده است. سرمایه‌گذاری در امنیت اطلاعات سازمان‌ها یکی از مباحث مدیریتی این حوزه  است. ازاین‌رو در این پژوهش برای بررسی موضوع ارزیابی سرمایه‌گذاری در امنیت اطلاعات و یافتن روش‌های مناسب برای آن، مروری سیستماتیک بر رویکردهای استفاده‌شده در این حوزه انجام شده است. از اهداف دیگر این پژوهش مطالعه روند تحول در رویکردهای مورداستفاده در سال‌های 2006تا 2017 است. به‌منظور انجام این مرور سیستماتیک کلیه مطالعات انجام‌گرفته در زمینه سرمایه‌گذاری در امنیت اطلاعات با استفاده از کلیدواژه‌های مرتبط، از پایگاه داده‌های اشپرینگر ،آی ای ای اکسپلوره ، وب آو ساینس، ساینس دایرکت استخراج شده، درنهایت تعداد146 مقاله مرتبط به این موضوع موردبررسی قرار گرفته است. نتایج پژوهش هشت رویکرد عمده (تئوری بازی‌ها، رویکرد مبتنی بر ریسک، سیستم‌های پشتیبان تصمیم، حداکثر سازی مطلوبیت، نرخ بازده سرمایه‌گذاری، تکنیـک ارزش خالص فعلی، نظریة مطلوبیت مورد انتظار، نظریه گزینه‌های واقعی)را در این رابطه شناسایی کرده است. با توجه به نتایج این پژوهش در سال‌های اخیر اقبال بیشتری به‌سوی استفاده از تئوری بازی‌ها بوده است.

کلیدواژه‌ها


عنوان مقاله [English]

Systematic Review Approaches to Information Security Investment

نویسندگان [English]

  • Mohammad Lagzian 1
  • parisa mousavi 2
1 Associate Professor, Department of Management, Faculty of Administrative and Economic Sciences, Ferdowsi University of Mashhad
2 PhD student of Information Technology Management, Department of Management, Faculty of Administrative and Economic Sciences, Ferdowsi University of Mashhad (Corresponding Author: p.mousavi@mail.um.ac.ir)
چکیده [English]

 
Information security is an extremely important aspect of information systems. A lot of research has been done in the field of technological security of information, but with the development of security needs, attention has been paid to the role of management in information security. Economic valuation of investment in the information security of organizations is one of the issues of management in this field. In this research, to examine the issue of evaluating investment in information security and finding suitable methods for it, a systematic review of the approaches in information security investment has been done. Other goals of this study are to study the evolution of approaches used in the years 2006 to 2017. In order to carry out this systematic review of all studies in the field of information security investment using the research keywords, extracted Springer, IEEE-Explore, Web of Science, Science Direct databases, ultimately 146 articles related to This topic  have been investigated. The research findings identified eight main approaches (game theory, risk-based approach, decision support systems, Utility maximization, rate of return on investment, Net Present Value, expected utility theory, real options theory). According to the results of this research there has been more interested in using game theory in recent years.
 

کلیدواژه‌ها [English]

  • Information Security Investment
  • Information Security Economics
  • Return on Information Security Investment
  • Systematic Literature Review

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


vv

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

Pollard, C., & Cater-Steel, A. (2009). Justifications, strategies, and critical success factors in successful ITIL implementations in U.S. and Australian companies: an exploratory study. Information Systems Management, 26(2), 164–175.

Rezaei, Jafar. Best-worst multi-criteria decision-making method. Omega, 53 (2015): 49-57.

Ritchi, H. Wahyudi, I. Susanto, A.(2015).Research Program on Key Success Factors of e-Government and Their Impact on Accounting Information Quality. Procedia- Social and Behavioral Sciences, 211. 673-680.

Sahibudin, S., Sharifi, M., & Ayat, M. (2008, May). Combining ITIL, COBIT and ISO/IEC 27002 in order to design a comprehensive IT framework in organizations. In Modeling & Simulation, 2008. AICMS 08. Second Asia International Conference on (pp. 749-753). IEEE.

Spafford, G. (2003). The benefits of standard IT governance frameworks. IT management.

Stefanovic, D. Marjanovic, U. Delic M, Culibrk, D. Lalic, B. (2016). Assessing the success of e-government systems: An employee perspective. Information & Management,53.717–726.

Symons, C. (2005). IT governance framework. Reproduction, 1–17.

Tung, L.L., and Rieck, O. (2005). Adoption of electronic government services among business organizations in Singapore. Journal of Strategic Information Systems, 14(4), 417–440.

Wilkin, C. L., & Riddett, J. L. (2008, January). Issues for IT governance in a large not-for-profit organization: A case study. In e-Technologies, 2008 International MCETECH Conference on (pp. 193-202). IEEE.

 

 


 

Abu-Musa, A. (2009). Exploring the importance and implementation of COBIT processes in Saudi organizations: an empirical study. Information Management Computer Security, 17(2), 73–95.

Abu-Musa, A. A. (2007). Exploring information technology governance (ITG) in developing countries: an empirical study. The International journal of digital accounting research, V(07).

AL-Naimat, M. Abdullah, M. Ahmad, M. (2013).The Critical Success Factors for E-Government Implementation in Jordan. Proceedings of the 4th International Conference on Computing and Informatics, ICOCI 2013 28-30 August, 2013 Sarawak, Malaysia, University Utara Malaysia.

Alreemy, Z., Chang, V., Walters, R., & Wills, G. (2016). Critical success factors (CSFs) for information technology governance (ITG). International Journal of Information Management, 36(6), 907-916.

Al-Shboul, M. Rababah, O.  Al-Shboul, M.  Ghnemat, R. Al-Saqqa, S.(2014). Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 2014, 7, 1111-1127.

Altameem, T. Zairi, M. Alshawi, S. (2006). Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation. 2006 Innovations in Information Technology.

Alzahrani, L. Al-Karaghouli, W. Weerakkody, V. (2017). Analyzing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26.164–175.

Bouzon, M., Govindan, K., Rodriguez, C. M. T., & Campos, L. M. (2016). Identification and analysis of reverse logistics barriers using fuzzy Delphi method and AHP. Resources, Conservation and Recycling.

Chang, V., Walters, R. J., & Wills, G. (2013). The development that leads to the Cloud Computing Business Framework. International Journal of Information Management, 33(3), 524-538.

Elkadi, E. (2013) Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal. 14, 165–173.

Gheorghe, M. (2011). Risk management in IT governance framework. Economia. Seria Management, 14(2), 545-552.

Gilbert, D., Balestrini, P., and Littleboy, D. (2004). Barriers and benefits in the adoption of e-government. The International Journal of Public Sector Management, 17 (4/5), 286–301.

Gil-García, J. R., & Pardo, T. A. (2005). E-government success factors: Mapping practical tools to theoretical foundations. Government information quarterly, 22(2), 187-216.

Grembergen, W.V. (2004). Strategies for information technology governance. Idea Group Inc (IGI), Business & Economics.

Hardy, G. (2009). ITGI Enables ISO/IEC 38500: 2008 Adoption. ISACA Journal, 3, 1-2.

Haseley, S., & Brucker, J. (2012). Assessing IT Governance: Considerations for Internal Audit. Journal of the Association of Heathcare Internal Auditors, 31(2), 54-58

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications
, 37(1), 419-425.

Hsu, Y. L., Lee, C. H., & Kreng, V. B. (2010). The application of Fuzzy Delphi
Method and Fuzzy AHP in lubricant regenerative technology selection. Expert
Systems with Applications, 37(1), 419-425.

Juiz, C., Guerrero, C., & Lera, I. (2014). Implementing good governance principles for the public sector in information technology governance frameworks. Open Journal of Accounting, 2014.

Kannan, D., de Sousa Jabbour, A. B. L., & Jabbour, C. J. C. (2014). Selecting green suppliers based on GSCM practices: Using fuzzy TOPSIS applied to a Brazilian electronics company. European Journal of Operational Research, 233(2), 432-447.

Khther, R. A., & Othman, M. (2013). COBIT framework as a guideline of effective IT governance in higher education: a review. International Journal of Information Technology Convergence and Services, 3(1), 21.

Lallmahomed, M, Lallmahomed, N, M. Lallmahomed, G. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics 34.57–72.

Lam, W. (2005). Barriers to e-government integration. Journal of Enterprise Information Management, 18 (5/6), 511-530.

Lee, C. H., Lee, J. H., Park, J. S., & Jeong, K. Y. (2008, January). A study of the causal relationship between IT governance inhibitors and its success in Korea enterprises. In Hawaii International Conference on System Sciences, Proceedings of the 41st Annual (pp. 433-433). IEEE.

Lee, J., Lee, C., & Jeong, K. Y. (2008). Governance Inhibitors in IT Strategy and Management: An empirical study of Korean enterprises. Global Economic Review, 37(1), 1-22.

Lorences, P. P., & Ávila, L. F. G. (2013). The evaluation and improvement of IT governance. JISTEM-Journal of Information Systems and Technology Management, 10(2), 219-234.

Nfuka, E. N., & Rusu, L. (2011). The effect of critical success factors on IT governance performance. Industrial Management & Data Systems, 111(9), 1418-1448.

Nograsek, J. (2011). Change Management as a Critical Success Factor in e-Government Implementation. Business Systems Research. Vol.2, No.2, 1-56.

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