Hasan Boudlaie; Akbar Bahmani ; Yousef Mohammadi Moghadam
Abstract
New Technology-Based Firms (NTBFs) have significant contribution to economic growth, and in particular to promote innovation and job creation. For this reason, many countries are seeking to establish and grow such institutions with encouraging policies. Despite the economic importance of these companies, ...
Read More
New Technology-Based Firms (NTBFs) have significant contribution to economic growth, and in particular to promote innovation and job creation. For this reason, many countries are seeking to establish and grow such institutions with encouraging policies. Despite the economic importance of these companies, there is no single definition for them, and several definitions for these types of companies are tailored to the purpose of each study. Because of the nature of the need to produce a coherent framework for the characteristics of these types of companies, it is important that the purpose of the present study is to identify the features of the NTBFs. For this purpose, the research works that covered the nature of this concept from 1990 to 2011 were analyzed by content analysis. In the first phase, definitions of these companies were compiled, and further identification of the effective nature of these companies was identified. The results of this research led to the identification, confirmation and prioritization of the five features that include being new, advanced technology, independence, small size in terms of number of employees and volume of sales and funding by the founders, which according to the most frequent characteristics of the articles in question were prioritized. The final result of this study is to guide and streamline future research by achieving theoretical coherence in defining this concept.
Soheila Jafarnezhad; Mohammad Reza Taghva
Abstract
Competitive business environment and high dependency to the services has caused organizations to be evaluated based on the level of their ability in providing continuous services. Information Technology (IT) service continuity management discusses the capabilities of the organization to maintain an acceptable ...
Read More
Competitive business environment and high dependency to the services has caused organizations to be evaluated based on the level of their ability in providing continuous services. Information Technology (IT) service continuity management discusses the capabilities of the organization to maintain an acceptable and predetermined level of IT services to support business requirements in the event of an incident. Information security management, while minimizing disruptions to business and IT Infrastructure Library (ITIL), is an appropriate structure for organizations that deliver IT services to their customers with the aim of supporting business processes. The aim of this study is to identify factors affecting the continuity of IT services. After a thorough literature review, a questionnaire was prepared using a five-point Likert scale and handed to 8 experts. The questionnaire was verified by experts in the field and then was sent to 60 IT experts of the organizations and companies. After analyzing the results, the identified factors were confirmed and the main research hypothesis - the impact of the implementation of the ITIL and the information security management system on the continuity of the IT services- was confirmed.
Elham Sadoughinia; Alireza Hasanzadeh; Shaban Elahi; Shaghayegh Sahraei
Abstract
In new competitive market, the survival of companies depends on recognition and absorption of customers and because of high costs of acquiring new customers, retention of loyal customers is the most important goal of a company. This study is based on the identification of loyalty factors and designing ...
Read More
In new competitive market, the survival of companies depends on recognition and absorption of customers and because of high costs of acquiring new customers, retention of loyal customers is the most important goal of a company. This study is based on the identification of loyalty factors and designing an expert system for the evaluation of customers’ loyalty in the logistic industry. According to the literature, there are two groups of attitudinal and behavioral factors of customers’ loyalty. Attitudinal factors consist of frequency, recency and monetary of shopping, shopping cart, and profitability of shopping. Behavioral factors consist of satisfaction, trust, brand popularity and perceived customer value. Due to the capabilities of the expert systems in evaluation, this study is based on fuzzy inference system which called CLEXS which stands for Customer Loyalty EXpert System. In CLEXS the situation of customers’ loyalty can be detected in different areas and this system is a kind of data mining system in nature.
Seyyed Jalaladdin Hosseini Dehshiri ; Mojtaba Aghaei; Jamshid Salehi Sadaghiani
Abstract
Today, service delivery is changing with the advent of new technologies and the emergence of online businesses. The goal of online businesses and startups is to provide online services while saving customers time and money. One of the startups that are effective in meeting the needs of different groups ...
Read More
Today, service delivery is changing with the advent of new technologies and the emergence of online businesses. The goal of online businesses and startups is to provide online services while saving customers time and money. One of the startups that are effective in meeting the needs of different groups of the community is the Fast Moving Consumer Goods (FMCG). Due to the high consumption rates and spoilage of FMCGs, proper management and performance improvement at different levels of the supply chain is essential. On the other hand, the use of knowledge management is the main factor in the success of the supply chain to achieve a competitive advantage. There are various barriers that lead to failure in the implementation of knowledge management (KM) in the supply chain. Therefore, it is necessary to identify and remove the barriers to the implementation of knowledge management in the supply chain of startups. The purpose of this research is to identify and prioritize strategies for removing barriers to the implementation of KM in FMCG supply chain. The framework in this study is to use the combination of Fuzzy Delphi, SWARA and Gray ARAS. The SWARA method has been used to determine the weight of the barriers, as criteria, and the Gray ARAS method has been used to obtain the final ranking of the approaches to acceptance of knowledge management in the supply chain. Finally, based on the results of this research, the positive leadership towards the adoption of knowledge management in the supply chain was considered as the best way to tackle barriers to the acceptance of knowledge management in the supply chain.
Abbas Shoul ; Ali Abedini; Nima Soltani Nezhad
Gholamreza Jamali ; Seyyed Esmaeil Mousavi; Masoumeh Mohammadi
Abstract
The aim of this research is to analyze the relationship among Internet of Things (IoT) application factors in supply chain of home appliances industry using Fuzzy Cognitive Map (FCM). The statistical population consisted of experts in home appliance business in Bushehr province. These experts were aware ...
Read More
The aim of this research is to analyze the relationship among Internet of Things (IoT) application factors in supply chain of home appliances industry using Fuzzy Cognitive Map (FCM). The statistical population consisted of experts in home appliance business in Bushehr province. These experts were aware of the concept of IoT and supply chain management, out of which 10 were selected. First, after reviewing the literature 38 factors were identified and then using Delphi technique and experts opinion these factors were classified into 9 groups including: product, operational processes, inventory, economics, suppliers, technical support, information, customer, and organization mission. Using Fuzzy Cognitive Map, the results show that all relationship between IoT application factors was positive and information as the most important factor that directly effects on all other factors. The results also show that customer factor was placed in the second ranked. So, home appliance industry managers should increase their competitive ability by better planning and automating processes, optimizing operations, improving customer services, and increasing capital return across the supply chain.
Negarsadat Mesbahi Jahromi ; Vahidreza Mirabi; Serajeddin Mohebbi ; Mehdi Bagheri
Abstract
The share of social commerce in Iran is relatively small compared to the developed countries in the field of social commerce. So, it important to identify factors which are critical in the implementation of social commerce. The main purpose of this research is to identify legal and behavioral gaps on ...
Read More
The share of social commerce in Iran is relatively small compared to the developed countries in the field of social commerce. So, it important to identify factors which are critical in the implementation of social commerce. The main purpose of this research is to identify legal and behavioral gaps on the implementation of social commerce among the startups. The statistical population in the qualitative section consists of social commerce experts in knowledge-based companies in the field of information technology in the science and technology park of Tehran University. Experts were identified using snowball and judgmental sampling techniques. According to the adequacy of data, 20 interviews were performed in total. The statistical population in the quantitative section consisted of the managers of startup companies located in Tehran. Two-step sampling method was used to determine the sample size. Data in qualitative section were collected through deep interviews and in the quantitative section it was collected through questionnaires. Data was analyzed using SmartPLS2 software in quantitative section. The results show that changes in business environment is as causal conditions. The pivotal phenomenon including: the implementation of social commerce, the contextual conditions including the business cultures and legal gaps, the interfering conditions including the behavioral gaps, and business resource conditions, and strategies including the reliability of online markets and the development of technical infrastructure have been identified. Ultimately, the consequences of this study have been enhancing business ease and improving sales performance.
Jalal Haghighat Monfared; Sayyid Gholam Hassan Tabatabaee; Rouhollah Dadashniya Kasmani
Abstract
Information technology (IT) architecture with a general and comprehensive description of the IT functions in the organization, attempts to reduce the complexity of using this technology and increase the efficiency that meet the requirements and achievement of organizational goals. On the other hand, ...
Read More
Information technology (IT) architecture with a general and comprehensive description of the IT functions in the organization, attempts to reduce the complexity of using this technology and increase the efficiency that meet the requirements and achievement of organizational goals. On the other hand, control objectives for information and related technologies framework or briefly COBIT framework, is the most efficient way for implementing and auditing IT governance to develop, implement, monitor, and improve IT management. The need to model IT architecture along with the benefits of QOBIT 2019 framework to achieve organizational goals by enhancing value while balancing IT revenue and processes, has led the researchers to present a paradigm-based IT architecture model using grounded theory approach. It is intended that the model to be holistic and consistent with ETKA organization. Data were gathered using document mining, observation, and in-depth interviews with 15 experts in the field of IT management and IT governance in the organization under study. The analysis of the research data have resulted in 650 concepts and 48 subcategories using Strauss and Corbin methodology and MAXQDA software. Finally, by choosing the main phenomenon and its relationship with the other categories, the paradigmatic model of research was presented in the form of causal conditions, contextual conditions, confounding conditions, strategies and consequences.
