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ارائه روش شناسی برنامه ریزی راهبردی فناوری اطلاعات در صنعت توزیع برق با تمرکز بر کتابخانه زیرساخت فناوری اطلاعات(مطالعه موردی: شرکت توزیع نیروی برق استان کرمانشاه)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت فناوری اطلاعات دانشگاه علامه طباطبا ئی، تهران؛ عضو هیئت‌علمی دانشگاه سید جمال‌الدین اسدآبادی، همدان، ایران.(نویسنده مسئول: pouti.np@gmail.com)

2 استاد گروه آموزشی مدیریت صنعتی دانشگاه علامه طباطبائی

چکیده

برنامه ریزی راهبردی نقش کلیدی در موفقیت آتی سازمانها دارد. فناوری اطلاعات به عنوان یک حوزه نوظهور در سازمانهای ایرانی، برای موفقیت نیازمند برنامه ریزی راهبردی است. در این تحقیق پس از مرور نظام مند روشهای تدوین برنامه راهبردی فناوری اطلاعات و ارائه سیر تکوین این روشها، یک روش بومی برای تدوین برنامه راهبردی فناوری اطلاعات شرکتهای توزیع برق ارائه شده است. این روش یک فراترکیب کمی-کیفی است. طی این تحقیق که شامل 5 فاز است، شناخت سازمان براساس معماری اطلاعاتی فرآیندها انجام می شود و سپس براساس چشم انداز همسویی کسب و کار و فناوری اطلاعات، دستیابی به وضعیت بهینه در به روشهای کتابخانه زیرساخت فناوری اطلاعات به عنوان یکی از روشهای همسویی کسب و کار و فناوری اطلاعات با رویکرد حاکمیت فناوری اطلاعات، دنبال می شود. با تطبیق فرآیندهای کسب و کار توزیع برق و فرآیندهای کتابخانه زیرساخت فناوری اطلاعات، وضعیت موجود و وضعیت مطلوب در هر فرآیند براساس نظرات خبرگان کسب و کار تعیین شد. بر این اساس فرآیندهای مدیریت تداوم خدمت، مدیریت کاتالوگ خدمت و مدیریت سبد خدمت دارای بیشترین فاصله از وضعیت مطلوب بودند و برای سایر فرآیندها نیز همین تحلیل فاصله انجام شد. براساس تحلیل فاصله، راهبردهای متناسب به ازای هر یک از فرآیندهای کتابخانه زیرساخت فناوری اطلاعات براساس به روشها ارائه شد.

کلیدواژه‌ها

عنوان مقاله [English]

The Methodology of Information Technology Strategic Planning for Electricity Distribution Industry with a Focus on Information Technology Infrastructure Library

نویسندگان [English]

  • Nasibeh Pouti 1
  • Mohammad Reza Taghva 2

1 PhD Student in Information Technology Management, Allameh Tabatabaei University, Tehran; Faculty member, Sayyed Jamaleddin Asadabadi University, Hamadan, Iran.(Corresponding Author: pouti.np@gmail.com).

2 Associate Professor, Department of Industrial Management, Faculty of Management and Accounting, Allameh Tabataba’i University, Tehran, Iran.

چکیده [English]

Strategic planning plays a key role in the future success of organizations. Information technology as an emerging field in Iranian organizations requires strategic planning to succeed. In this study, after a systematic review of the IT strategy development methods and the evolution of these approaches, an indigenous approach is developed to develop the IT strategy of the distribution companies. This method is a quantitative-qualitative hybrid. During this five-phase study, the organization's cognition is based on the information architecture of processes, and then based on the business and IT alignment perspective, achieving optimal status in information technology infrastructure library as one of the business and information technology alignment methods with the IT governance approach, is followed. By matching the business processes of the electricity distribution and information technology infrastructure library, the status quo and the desired status in each process were determined based on the opinions of business experts. Accordingly, the processes of service continuity management, service catalog management and service portfolio management were the most distant from the desired situation, and for the other processes the same gap analysis was performed. Based on the distance analysis, appropriate strategies were provided for each of the information technology infrastructure library processes according to the best practices.

کلیدواژه‌ها [English]

  • Strategic Planning
  • Information Technology
  • information technology infrastructure library
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Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).
Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.
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ر
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پوطی، نسیبه و تقوا، محمدرضا. (1398). بررسی بلوغ سامانی فناوری اطلاعات با رویکرد همسویی کسب‌وکار و فناوری اطلاعات با استفاده از دو روش مدل بلوغ توانمندی یکپارچه و به روش‌های کتابخانه زیرساخت فناوری اطلاعات، مطالعه موردی شرکت توزیع نیروی برق استان کرمانشاه. پردازش و مدیریت اطلاعات، 35 (2)، 552-519.
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حنفی زاده، پیام و غفوری، سید علیرضا. (1384). عوامل کلیدی موفقیـت در برنامه ریزی استراتژیک سیستم‌های اطلاعاتی شرکت‌های سرمایه‌گذار. پژوهشنامه اقتصادی، 2، 279-243.
رضایـى دولت‌آبادی، حسـین؛ کمالى، عبدالنبـى و یوسفى، احسان. (1389). اثربخشـى برنامه ریـزى اسـتراتژیک سیسـتم اطلاعاتـى در شرایط عدم اطمینـان محیطـى. هفتمیـن کنفرانـس بین المللى مدیریـت اسـتراتژیک، تهران.
زارع، جعفر. (1386). انتخاب الگوی تدوین راهبرد فناوری اطلاعات در ستاد وزارت دفاع. پایان‌نامه کارشناسی ارشد، تهران، دانشگاه صنعتی مالک اشتر.
سنجری، احمدرضا و غفاری، حجت. (1390). ارائه برنامه راهبردی فناوری اطلاعات معاونت آموزش نهاجا. مدیریت نظامی، 42 (11)، 102-71.
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احمدیان، نجمه؛ پارسایی، فهیمه؛ شبانی، علی‌اکبر و احمدیان، نرگس. (1391). برنامه ریزی راهبردی فناوری اطلاعات و ارتباطات با استفاده از کارت امتیازی متوازن. پژوهش‌های مدیریت، 23 (97).
اسدی، صادق. (1385). ارائه الگوی استراتژی فناوری اطلاعات برای گروه صنایع شهید احمد کاظمی. پایان‌نامه کارشناسی ارشد، تهران، دانشگاه صنعتی مالک اشتر.
پوطی، نسیبه و تقوا، محمدرضا. (1398). بررسی بلوغ سامانی فناوری اطلاعات با رویکرد همسویی کسب‌وکار و فناوری اطلاعات با استفاده از دو روش مدل بلوغ توانمندی یکپارچه و به روش‌های کتابخانه زیرساخت فناوری اطلاعات، مطالعه موردی شرکت توزیع نیروی برق استان کرمانشاه. پردازش و مدیریت اطلاعات، 35 (2)، 552-519.
تقوا، محمدرضا؛ اسماعیل‌زاده، هادی و محترمی، امیر. (1384). برنامه ریزی استراتژیک فناوری اطلاعات، به‌سوی رویکردهای اقتضایی. مطالعات مدیریت صنعتی، 3 (9)، 71-57.
حنفی زاده، پیام و غفوری، سید علیرضا. (1384). عوامل کلیدی موفقیـت در برنامه ریزی استراتژیک سیستم‌های اطلاعاتی شرکت‌های سرمایه‌گذار. پژوهشنامه اقتصادی، 2، 279-243.
رضایـى دولت‌آبادی، حسـین؛ کمالى، عبدالنبـى و یوسفى، احسان. (1389). اثربخشـى برنامه ریـزى اسـتراتژیک سیسـتم اطلاعاتـى در شرایط عدم اطمینـان محیطـى. هفتمیـن کنفرانـس بین المللى مدیریـت اسـتراتژیک، تهران.
زارع، جعفر. (1386). انتخاب الگوی تدوین راهبرد فناوری اطلاعات در ستاد وزارت دفاع. پایان‌نامه کارشناسی ارشد، تهران، دانشگاه صنعتی مالک اشتر.
سنجری، احمدرضا و غفاری، حجت. (1390). ارائه برنامه راهبردی فناوری اطلاعات معاونت آموزش نهاجا. مدیریت نظامی، 42 (11)، 102-71.
References
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Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).
Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).
Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.
Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.
Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.
and empirical test. Total Quality Management & Business Excellence Journal,8.
Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).
Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]
Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.
AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).
Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.
Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.
Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.
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Blumberg, M., Cater-Steel, A., Rajaeian, M. M. and Soar, J. (2019). Effective organisational change to achieve successful ITIL implementation: Lessons learned from a multiple case study of large Australian firms. Journal of Enterprise Information Management, 32 (3), 496-516.
Brews, P., & Purohit, D. (2007). Strategic Planning in Unstable Environments. Long Range Planning, 40 (1), 64-79.
Brumec, J., & Vrcek, N. (2002). Strategic Planning of Information Systems (SPIS)- A Survey of Methodology. Journal of Computing and Information Technology,3, 225–231.
Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations. (4th ed), Josseybass.
Cassidy, A. (2016). A practical guide to information systems strategic planning. New York: Auerbach Publications.
Ciesielska, M. (2017). Implementation of ITIL Service Lifecycle in Small and Medium-Sized Enterprises of Polish ICT Sector. Information Systems in Management, 6 (2) 85−96.
Clarke, S. (2001). Information Systems Strategic Management, An Integrated Approach. Routledge, Taylor & Francis Group, London & New York.
Contreras Hernández, L. L., Velásquez Pérez, T. & Castro Silva, H. F. (2019). Strategic planning model of information technology that allows alignment with the IT4+ model. 5th International Meeting of Technological Innovation.
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De Hayes, D. H. (2017). Information Technology (IT) Strategic Plan 2017-2021, University of Rhode Island IT Strategic Governance Committee (ITGov) with the Collective Input from the URI Community.
Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.
Dyson, R. (2004). Strategic development and SWOT analysis at the University of Warwick. European Journal of Operational Research, 631–640.
Earl, M. J. (1996). Experience in Strategic Information Systems Planning. MIS Quarterly, 17 (1), 1-24.
Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model
Fergerson, B. (2012). Key Stages of Strategic Information System Planning (SISP) Methods and Alignment to Strategic Management Planning Concepts, University of Oregon Applied Information Management Program.
Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.
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Dohertya, N.F., Marples, C.G. and Suhaimib, A. (1999). The Relative Success of Alternative Approaches to Strategic Information Systems Planning: An Empirical Analysis. Journal of Strategic Information Systems, 8 (1), 263-283.
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Eikebrokk T. R. & Iden, J. (2015). Strategizing IT service management through ITIL implementation: model
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Filho A. D. F., Paez M. L. A., & Goedert W. J. (2002). Strategic planning in public R&D organizations for agribusiness: Brazil and the United States of America. Technological Forecasting & Social Change (USA), 69 (8), 833-847.
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Gross, L., (2017). Information Technology Strategic Plan 2017-2020, Federal Deposit Insurance Corporation.
Grover V., & Segars A. H. (2005). an empirical evaluation of stages of strategic information systems planning patterns of process design and effectiveness. Information & Management, 42 (1), 761-779.
Gunawan, H. (2019). Strategic Management for IT Services Using the Information Technology Infrastructure Library (ITIL) Framework. International Conference on Information Management and Technology (ICIMTech), Jakarta/Bali, Indonesia, 2019, pp. 362-366.
Gusmao U. F., & Setyohadi, D. B. (2017). Strategic planning for the information development of IPDC (Instituto Profissional De Canossa) library using TOGAF method. 5th International Conference on Cyber and IT Service Management (CITSM), Denpasar, 2017, pp. 1-6.
Hakim, M. M. (2017). Information System Strategic Planning in IS/IT Service Provider. Jurnal Ilmiah Penelitian dan Pembelajaran Informatika, 2 (2), 118-127.
Hamilton, G., Barbosa F. O., & Sandro-Ronaldo B. O. (2017). A Harmonization with CMMI-SVC Practices for the Implementation of the ITIL Service Design Coordination Process. Twelfth International Conference on Software Engineering Advances, October 8 - 12, 2017- Athens, Greece.
Hanafizadeh, P., Ghafoori, S. (2007). The Study of Success Key Factors in Strategic Planning of Information Systems in Investment Companies. Economics Research, 7 (26), 243-279. [InPersian]
Harani, N. H., Arry A. A., & Rolly M. A. (2018). Improving TOGAF ADM 9.1 Migration Planning Phase by ITIL V3 Service Transition. IOP Conf. Series: Journal of Physics: Conf. Series 1007 (2018), 012036.
Haydamack, C. D. (2008). Strategic Planning Processes for Information Technology. Business Process Trends, September 2008.
Hermanto A., & Kusnanto, G. (2017). Evaluation of the information technology system services for medium higher education based on ITIL (A case study of polytechnic XYZ), 4th International Conference on Computer Applications and Information Processing Technology (CAIPT), Kuta Bali, 2017, pp. 1-8.
Hoque, R., Hossin, E., & Khan, W. (2016). Strategic Information Systems Planning (SISP) Practices In Health Care Sectors Of Bangladesh, European Scientific Journal, 12 (6).
Hovelja, T., Rožanec, A., & Rupnik, R. (2010). Measuring the Success of the Strategic Information Systems Planning in Enterprises in Slovenia. Management,15, 25-46.
Iden, J., & Langeland, L. (2010). Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. Information Systems Management, 27 (2), 103-112.
Kamariotou, M., & Kitsios, F. (2017). Information Systems Phases and Firm Performance: A Conceptual Framework. In Strategic Innovative Marketing (pp. 553-560). Basel: Springer International Publishing.
Khani, N. (2013). The Role of Organizational Information Systems Capabilities in Success of Strategic Information Systems Planning. PhD Thesis, University Technology Malaysia, Skoda, Johor, Malaysia.
Khani, N., Nor, Kh., & Bahrami, M. (2011). IS/IT capability and Strategic Information System Planning (SISP) Success. International Management Review, 7 (2).
Kitsios, F., & Kamariotou, M. (2018). Decision Support Systems and Strategic Planning: Information Technology and SMEs Performance. International Journal of Decision Support Systems, 3 (1/2), 53-70.
Kitsios, F., Kamariotou, M., & Manthou, V. (2019). Hospital Information Systems Planning: Strategic IT Alignment in Healthcare, In: Sakas, D. P. and D. K. Nasiopoulos (Eds.). Strategic Innovative Marketing, Springer Proceedings in Business and Economics, pp. 203-209.
Ko, D. & Fink, D. (2010). Information technology governance: an evaluation of the theory-practice gap. Corporate Governance, 10 (5), 662-674.
Konigsberg, Z. R. (2011). Information Technology Strategic Planning: Modeling. Analysis and Verification Of Business Process.
Lacković, I. D. (2013). Model for It Governance Assessment in Banks Based on Integration of Control Functions. Paper presented at the international conference of make learn. 19-21 Jun 2013. Zadar, Croatia.
Lederer A. L., & Sethi, V. (1996). Key Prescriptions for Strategic Information Systems Planning. Journal of Management Information Systems, 13 (3), 35-62.
Lestari, N. S., Mahardika, A. G., Sujana, A., Adinda, N. R., & Lie, I. D. (2019). Strategic Planning Information System Using Ward and Peppard Method with Anita Cassidy Method. 2nd International Conference on Advance & Scientific Innovation.
Lingyu, H. L. H., Bingwu, L. B. L., Ruiping, Y. R. Y., & Jianzhang, W. J. W. (2010). An IT Governance Framework of ERP System Implementation. International Conference on Computing, Control and Industrial Engineering (CCIE), 2, 432-435.
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McCormack, L. J. (2015). Information Technology Strategic Plan 2015-2018, Department of Homeland Security.
McGee, R. (2006). Information technology (IT) strategic planning for libraries, Library Management, 27 (6/7), 470-485.
Meredith E. Forest, D., David, R. & Fred, D. R. (2009). The Quantitative Strategic Planning Matrix (QSPM) Applied To A Retail Computer Store. The Coastal Business Journal, 8 (1), 42-52.
Michael, S., Michael B., & S. Thomas, S. (2019). IT Service Management Frameworks Compared – Simplifying Service Portfolio Management. IFIP/IEEE Symposium on Integrated Network and Service Management (IM), Arlington, VA, USA, 2019, 421-427.
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Orta, E., & Ruiz, M. (2018). Met4ITIL: A Process Management and Simulation-based Method for Implementing ITIL. Computer Standards & Interfaces.
Palanisamy, R. (2006). Strategic information systems planning model for building flexibility and success. Industrial Management & Data Systems, 105 (1), 63-81.
Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.
Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.
Pita, Z. (2007). Strategic Information Systems Planning (SISP) in Australia: Assessment and Measurement. A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy, School of Business Information Technology, Faculty of Business, RMIT University.
Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP): an Empirical Evaluation of adoption of Formal approaches to SISP in australian organizations. International Journal of Strategic Decision Sciences, 1 (2), 28-61.
Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]
Pretorius, J. (2006). A Structured Methodology for Developing IT Strategy, Proceedings of the Conference on Information Technology in Tertiary Education, Pretoria, South Africa.
Raghunathan, B. & Raghunathan, T. S. (1994). Adoption of a Planning System Success Model to Information Systems Planning. Information Systems Research, 5 (3), 326-341.
Rangga, A. A., Setyohadi, D. B. & Santoso, A. J. (2017), Strategic Planning of Information System (Case Study: Ministry of Religious Affairs in Southwest Sumba). International Journal of Computer Engineering and Information Technology, 9 (7), 143-149.
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Palilingan V. R. & Batmetan, J. R. (2017). Incident Management in Academic Information System using ITIL Framework. IOP Conf. Series: Materials Science and Engineering 306.
Peterson, R. (2004). Crafting Information Technology Governance. Information Systems Management, 21 (4), 7-22.
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Pouti, N., & Taghva M. R. (2020). Determining Organizational Maturity of Information Technology with Information Technology and Business Alignment Approach by Capability Maturity Model Integration and Best Practices of Information Technology Infrastructure Library; Case Study: Kermanshah Electric Power Distribution Company. Iranian Research Institute for Information Science and Technology , 35 (2), 519-552.[InPersian]
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Rezaei, E., Rostami, Y., Ghafouri, M., Fashkhorani, A., & Ahmadi, M. A. (2016). The infrastructure attitude to strategic planning of information technology in organizations. Marketing and Branding Research, 3, 97-108.
Robson, W. (1997). Strategic Management & Information Systems. Financial Times, Pitman Publishing, Second Edition, London.
Sanjari, A., & Ghaffari, H. (2011). An IT Strategic Plan in the Air Force of the I.R. of Iran. Military Management Quarterly, 11 (42), 43-70. [In Persian]
Santoso, L. (2019). ITIL Service Management Model for E-learning. Journal of Advanced Rrsearch in Dynamical & Control Systems, 11 (6).
SEI partner. (2007). Capability Maturity Model Integration (CMMI), version 1.2. Software Engineering Institute: Carnegie Mellon University publishing. American research and development center headquartered in Pittsburgh, Pennsylvania.
Selig, G. J. (2016). IT Governance-An Integrated Framework and Roadmap: How to Plan, Deploy and Sustain for Improved Effectiveness. Journal of International Technology and Information Management, 25 (1).
Setiawan A. & Yulianto, E. (2017). Information System Strategic Planning Using IT Balanced Scorecard In Ward & Peppard Framework Model. International Journal of Engineering and Technology (IJET), 9 (3).
Simpson, T. (2015). Information Technology Strategic Plan, Officeof Information Management and Technology. U.S. Drag and Food Administration.
Stewart, R., Moamed, S., & Daet, R. (2002). Strategic implementation of IT/IS projects in construction: a case study. Automation in Construction, 681–694.
Suroso, J. S., Harisno, Mauritsius, T., & Setyawan, A. (2018). Information System Strategic Planning for Department of Housing and Settlement Region in the Jakarta Provincial Government – Indonesia. MATEC Web of Conferences, 164, 01018.
Sweet, L. (2014). NASA Information Resources Management (IRM) Strategic Plan.Office of the Chief Information Officer.
Tadesse, D. (2017). Developing a Tailor IT Service Management Framework Based on ITIL Framework for IT Service Management Processes in Ethiopian Commercial Banks: The Case of BUNNA International Bank S.C., MS Thesis, Information Science, Addis Ababa University.
Taghva, M., Esmaeilzadeh, H., & Mohtarami, A. (2005). Information Technology Strategic Planning towards a Contingency Approach. Industrial Management Studies, 3 (9), 57-71. [InPersian]
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Wilkin, C. L., & Cerpa, N. (2012). Strategic Information Systems Planning: An Empirical Evaluation of Its Dimensions. Journal of Technology Management and Innovation, 7 (2).
Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.
Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).
Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.
Zare, J. (1386). Selecting a model for developing an IT strategy at the Ministry of Defense headquarters. (Master Thesis). Tehran, Malek Ashtar University of Technology.. [InPersian]
 
 
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پوطی، نسیبه و تقوا، محمدرضا. (1398). بررسی بلوغ سامانی فناوری اطلاعات با رویکرد همسویی کسب‌وکار و فناوری اطلاعات با استفاده از دو روش مدل بلوغ توانمندی یکپارچه و به روش‌های کتابخانه زیرساخت فناوری اطلاعات، مطالعه موردی شرکت توزیع نیروی برق استان کرمانشاه. پردازش و مدیریت اطلاعات، 35 (2)، 552-519.
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Wubawa, B. A., Harisno, Kusumawardhana, V. H., & Hendric Spits Warnars, H. L. (2018). Information System Strategic Planning at PT Eonchemicals Using the Framework EA3 Cubes, The 1st 2018 INAPR International Conference, Jakarta, Indonesia.
Yamami A. E., Ahriz, S., Mansouri, K., Qbadou, M., & Illoussamen, E. (2017). Developing an Assessment Tool of ITIL Implementation in Small Scale Environments. International Journal of Advanced Computer Science and Applications, 8 (9).
Yandria, R., Utamaa, S., Ditdit N., & Zahraa, A. (2019). Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL, 4th International Conference on Computer Science and Computational Intelligence 2019 (ICCSCI), 290-297.
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رر
احمدیان، نجمه؛ پارسایی، فهیمه؛ شبانی، علی‌اکبر و احمدیان، نرگس. (1391). برنامه ریزی راهبردی فناوری اطلاعات و ارتباطات با استفاده از کارت امتیازی متوازن. پژوهش‌های مدیریت، 23 (97).
اسدی، صادق. (1385). ارائه الگوی استراتژی فناوری اطلاعات برای گروه صنایع شهید احمد کاظمی. پایان‌نامه کارشناسی ارشد، تهران، دانشگاه صنعتی مالک اشتر.
پوطی، نسیبه و تقوا، محمدرضا. (1398). بررسی بلوغ سامانی فناوری اطلاعات با رویکرد همسویی کسب‌وکار و فناوری اطلاعات با استفاده از دو روش مدل بلوغ توانمندی یکپارچه و به روش‌های کتابخانه زیرساخت فناوری اطلاعات، مطالعه موردی شرکت توزیع نیروی برق استان کرمانشاه. پردازش و مدیریت اطلاعات، 35 (2)، 552-519.
تقوا، محمدرضا؛ اسماعیل‌زاده، هادی و محترمی، امیر. (1384). برنامه ریزی استراتژیک فناوری اطلاعات، به‌سوی رویکردهای اقتضایی. مطالعات مدیریت صنعتی، 3 (9)، 71-57.
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رضایـى دولت‌آبادی، حسـین؛ کمالى، عبدالنبـى و یوسفى، احسان. (1389). اثربخشـى برنامه ریـزى اسـتراتژیک سیسـتم اطلاعاتـى در شرایط عدم اطمینـان محیطـى. هفتمیـن کنفرانـس بین المللى مدیریـت اسـتراتژیک، تهران.
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سنجری، احمدرضا و غفاری، حجت. (1390). ارائه برنامه راهبردی فناوری اطلاعات معاونت آموزش نهاجا. مدیریت نظامی، 42 (11)، 102-71.
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پوطی، نسیبه و تقوا، محمدرضا. (1398). بررسی بلوغ سامانی فناوری اطلاعات با رویکرد همسویی کسب‌وکار و فناوری اطلاعات با استفاده از دو روش مدل بلوغ توانمندی یکپارچه و به روش‌های کتابخانه زیرساخت فناوری اطلاعات، مطالعه موردی شرکت توزیع نیروی برق استان کرمانشاه. پردازش و مدیریت اطلاعات، 35 (2)، 552-519.
تقوا، محمدرضا؛ اسماعیل‌زاده، هادی و محترمی، امیر. (1384). برنامه ریزی استراتژیک فناوری اطلاعات، به‌سوی رویکردهای اقتضایی. مطالعات مدیریت صنعتی، 3 (9)، 71-57.
حنفی زاده، پیام و غفوری، سید علیرضا. (1384). عوامل کلیدی موفقیـت در برنامه ریزی استراتژیک سیستم‌های اطلاعاتی شرکت‌های سرمایه‌گذار. پژوهشنامه اقتصادی، 2، 279-243.
رضایـى دولت‌آبادی، حسـین؛ کمالى، عبدالنبـى و یوسفى، احسان. (1389). اثربخشـى برنامه ریـزى اسـتراتژیک سیسـتم اطلاعاتـى در شرایط عدم اطمینـان محیطـى. هفتمیـن کنفرانـس بین المللى مدیریـت اسـتراتژیک، تهران.
زارع، جعفر. (1386). انتخاب الگوی تدوین راهبرد فناوری اطلاعات در ستاد وزارت دفاع. پایان‌نامه کارشناسی ارشد، تهران، دانشگاه صنعتی مالک اشتر.
سنجری، احمدرضا و غفاری، حجت. (1390). ارائه برنامه راهبردی فناوری اطلاعات معاونت آموزش نهاجا. مدیریت نظامی، 42 (11)، 102-71.
References
Ahmadian, N., Parsaee, F., Shabani, A., & Ahmadian, N. (2015). Information and communication Technology Strategic Planning for Islamic Azad University using the Balanced Score card. Future study Management, 23 (97), 27-41. [In Persian]
Al-Aboud, F. N. (2011). Strategic Information Systems Planning: A Brief Review. International Journal of Computer Science and Network Security, 11 (5).
Alamri, S., Almutiri, N., Ballahmar, H., & Zafar, A. (2016). Strategic Information System Planning: A Case Study of a Service Delivery Company, International Advanced Research Journal in Science, Engineering and Technology, 3 (5).
Albulescu M., Bibu N. (2020). Change Management Strategy and ITIL Implementation Process in an IT Company-Study Case. In: Prostean G., Lavios Villahoz J., Brancu L., Bakacsi G. (eds) Innovation in Sustainable Management and Entrepreneurship. SIM 2019. Springer Proceedings in Business and Economics. Springer, Cham, 611-621.
Alimama, M., Bertina, E., Crespi, N. (2017). ITIL perspective on enterprise social media. International Journal of Information Management, 37, 317-326.
Altameem, A.A., A.I., Aldress., & N.A., Alsaeed. (2014). Strategic Information Systems Planning (SISP). Proceedings of the World Congress on Engineering and Computer Science, San Francisco, USA.
and empirical test. Total Quality Management & Business Excellence Journal,8.
Antunes Steffen, L. A., Alves Mendonça, J. C., de Almeida, V. L. (2019), IT Service Management: Analysis and Proposition of the ITIL Model in a Brazilian Federal University, International Journal of Advanced Engineering Research and Science (IJAERS), 6 (4).
Asadi, Sadegh (1385). Providing an IT strategy model for Shahid Ahmad Kazemi Industries Group. (Master Thesis), Tehran, Malek Ashtar University of Technology.. [In Persian]
Awwad, M. E., Bello, B., and Abdullah, M. F. (2018). The Impact of Strategic Planning on The Use of Electronic Information System: Empirical Evidence from Jordanian Banks. International Journal of Accounting, Finance and Business (IJAFB), 3 (10), 15-31.
AXELOS. (2013). Develop, manage and operate qualifications in best practice. United Kingdom: Cabinet Office on behalf of Her Majesty’s Government (HMG).
Bagley, D. (2016). Information Technology Strategic Plan, Town of Nantucet, MA | MAY 2016.
Bai. Rong. Ji & Lee. Gwo. Guang,. (2003). Organizational Factors Influencing The Quality Of IS/ IT Strategic Planning Process, National Taiwan University of Science.
Balocco, R., Ciappini, A., & Rangone, A. (2013). ICT Governance: A Reference Framework. Information Systems Management, 30 (2), 150-167.
Baltzan, P., & Phillips, A. (2016). Business driven information systems. New York: McGraw Hill Education.
Barcelo-Valenzuela, M., Leal-Pompa C. M., & Sanchez-Schmitz, G. (2020). An IT Service Management Methodology for an Electoral Public Institution. 3rd International Conference on Information and Computer Technologies (ICICT), San Jose, CA, USA, 219-223.
Bechor, T., Neumann, S., Zuiran, M., & Glezer, C. (2010). A contingency model for estimating success of strategic information systems planning. Information & Management, 47 (2), 17-29.
Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32, 261-267.
Blumberg, M. (2016). Implementation of IT Service Management in Australia: Case Studies Focusing on Organisational Change Strategies. (PhD Thesis), University of Southern Queensland, Australia.
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دوره 10، شماره 37
مهر 1400
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  • تاریخ دریافت: 10 فروردین 1399
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