مطالعات مدیریت کسب و کار هوشمند

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناس ارشد مدیریت فناوری اطلاعات، دانشگاه تهران، تهران، ایران

2 دانشیار، گروه مدیریت فناوری اطلاعات، دانشگاه تهران، تهران، ایران

چکیده

سازمان‌ها برای طراحی نقشه راه تحول دیجیتال خود، ابتدا باید درک جامع و همه‌جانبه‌ای از وضعیت فعلی دیجیتال سازمانشان داشته باشند. ارزیابی بلوغ دیجیتال می‌تواند اولین گام در تدوین نقشه راه تحول دیجیتال باشد. این پژوهش به‌منظور ارائه یک چارچوب ارزیابی بلوغ دیجیتال برای سازمان‌ها انجام‌شده است. روش تحقیق مورداستفاده مرور نظام‌مند مبانی نظری بوده است. در این بررسی پس از کیفیت‌سنجی و غربال‌گری مقالات مرتبط، 32 عنوان مستند مورد تحلیل قرار گرفت. درنتیجه این بررسی، ابعاد بلوغ دیجیتال شامل «استراتژی»، «حکمرانی و رهبری»، «مدل کسب‌وکار و اکوسیستم»، «فرهنگ و مهارت»، «فرایند»، «تجربه کارکنان»، «تجربه مشتری»، «فناوری»، «داده» و «نوآوری» شناسایی‌شده و در ادامه نیز درمجموع تعداد 69 شاخص مرتبط با هرکدام از ابعاد معرفی شدند. جهت ارزیابی اعتبار کدگذاری، نتایج توسط 4 نفر از سرارزیابان جایزه ملی تحول دیجیتال بررسی و مورد تأیید قرار گرفت.
 
 

کلیدواژه‌ها

عنوان مقاله [English]

A Framework for Assessing Digital Maturity in Organizations

نویسندگان [English]

  • Mohsene Asadi 1
  • Mehdi Shami Zanjani 2

1 MS of Information Technology Management; Faculty of Management, University of Tehran, Tehran, Iran

2 Associate Professor; Information Technology Management Department; Faculty of Management; University of Tehran; Tehran, Iran

چکیده [English]

For today's businesses, the move to digital transformation and the use of disruptive technologies for survival and growth is inevitable and can create many innovative opportunities for them. In order for organizations to move in this direction and design a roadmap for their digital transformation, they must first have a comprehensive and holistic understanding of the current digital situation of themselves. Assessing digital maturity can be the first step in developing the roadmap of digital transformation. Since digital transformation is not a one-dimensional issue and involves many dimensions in the organization, so identifying and paying attention to these dimensions can make it easier to plan for the digital transformation of the organization. This is possible with the help of digital maturity models. This study was conducted to provide a framework for assessing digital maturity. The research method used here was a systematic literature review. Dimensions of digital maturity in this framework include "strategy", "governance and leadership", "business model and ecosystem", "culture and skills", "process", "employee experience", "customer experience", "technology", "data" "Innovation" were identified and then 69 indicators related to each dimension were introduced.

کلیدواژه‌ها [English]

  • Digital Transformation
  • Maturity Model
  • Digital Maturity
  • Maturity Assessment
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