مدل ارزیابی موفقیت ابزارهای هوش کسب‌وکار

روحانی, سعید; ربیعی ساوجی, سوگل

doi:10.22054/ims.2016.6858

نوع مقاله : مقاله پژوهشی

نویسندگان

¹ استادیار، دانشکده مدیریت، دانشگاه تهران، تهران، ایران.

² کارشناس ارشد مهندسی فناوری اطلاعات، گرایش مدیریت سیستم‌های اطلاعاتی، دانشگاه الکترونیکی مهرالبرز، تهران،

https://doi.org/10.22054/ims.2016.6858

چکیده

در محیط تجاری سریعا در حال تغییر امروز، نیاز به اطلاعات تجاری سودمند برای سازمانها نه تنها به منظور کسب موفقیت بلکه برای بقاء حیاتی میباشد. با توجه به ناتوانایی سیستمهای اطلاعاتی مدیریت در برآورده کردن انتظارات تصمیمگیرندگان سازمانی در عرصه رقابت در سالهای اخیر، فناوریهای هنرگونهای نظیر هوش کسبوکار به یکی از مفاهیم مهم در مدیریت سیستمهای اطلاعاتی تبدیل شده و در خط مقدم فناوری اطلاعات برای پشتیبانی تصمیمگیری مدیریت قرار گرفته است. در همین راستا ارزیابی موفقیت این سیستمها در سازمانها ضرورت یافته و نیاز به ارائه مدلی برای انجام این ارزیابی احساس میشود. از اینرو، در این پژوهش سعی شده است با شناسایی و معرفی مهم‌ترین فاکتورها و عوامل مؤثر در ارزیابی موفقیت این سیستمها، یک مدل ارزیابی موفقیت هوش کسبوکار(در قالب یک مطالعه موردی) ارائه گردد. پژوهش حاضر از نظر هدف کاربردی و از نظر روش، توصیفی پیمایشی و تحقیق میدانی محسوب میشود. نتایج حاصل از تحقیق نشان میدهد که از میان 50 عامل استخراج شده از ادبیات موضوع جهت سنجش موفقیت ابزارهای هوش کسبوکار در صنعت بانکداری کشور، بر حسب نظر اعضای نمونه آماری 24 عامل تاثیرگذار در هر یک از حوزههای نمایش، خلق دانش، یکپارچگی اطلاعات و حافظه سازمانی در مدل تحقیق شناسایی شدند.v

کلیدواژه‌ها

عنوان مقاله [English]

An Assessment Model for the Success of Business Intelligence Tools

نویسندگان [English]

Saeed Rouhani ¹
Sogol Rabiee Savoji ²

¹  Assistant Professor, College of Management, University of Tehran

² MA in Information Technology Management, Mehr Alborz Electronic University

چکیده [English]

In today's fast-changing business environment, the need for useful business information for organizations is vital, not only for success, but for survival. Due to the disability of management information systems to meet the expectations of organizational decision makers in the competition area in recent years, technologies such as Business Intelligence (BI) has become one of the most important concepts in the management of information systems and has the priority importance to support the management decision making. In this regard, it has become necessary to assess the success of such systems in organizations and there is a need to provide an assessment model in this regard. Hence, in this study, it has been tried by identifying and introducing the most important and effective factors a model for assessing the success of business intelligence (in the form of a case study) is presented. This study in terms of purpose is an applied research and in terms of method it is a descriptive survey and it is a field research. The success of business intelligent tools in the banking industry was evaluated and the results show that out of 50 factors extracted from the literature, 24 factors were identified effective for the assessment of BI tools in each area of knowledge presentation, knowledge creation, information integration and organizational memory.

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